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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
Harriman, NY
666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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666 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
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Verified Customer
June 26, 2023
Helpful and everything went smoothly. They gave me a video of the work they were doing. The customer service rep was helpful. They gave me a video of the work they were doing. The customer service rep was helpful. More
by mlangbert
June 24, 2023
Made an appointment, same day service was available. When I arrived no record of my appointment existed. Frankie D Didn't hesitate to assist and my service experience overall was great. When I arrived no record of my appointment existed. Frankie D Didn't hesitate to assist and my service experience overall was great. More
by BTWaters
Employees Worked With
June 24, 2023
Two thumbs up. 5 stars. All around great service. Very typical experience here at MB of OC. 5 stars. All around great service. Very typical experience here at MB of OC. More
by NGITTER
Employees Worked With
June 23, 2023
Pay attention to the service they do. Another dealer caught them performing a service at less value. When called out they spoke to the other dealer and agreed to pay for the service that Another dealer caught them performing a service at less value. When called out they spoke to the other dealer and agreed to pay for the service that I had prepaid for. Well after 6 months I am still out over $800. They have basically robbed me. By the way Mercedes corporate is useless. I have a case # and have followed up many times. No one follows up or responds. This is unacceptable at this level of car. I am disappointed in Mercedes as a company and Benzel bush well if you care to get ripped off have your vehicle serviced there. More
by Rich S
Employees Worked With
Other Employees :
Caiya Davis, Frank Scott, Walter Pensa
June 23, 2023
The greeters are friendly and prompt, the reception is very friendly and accommodating and Scott B in the service department was great. He was organized, professional, and attentive to detail. The video o very friendly and accommodating and Scott B in the service department was great. He was organized, professional, and attentive to detail. The video of my service was thorough, easy to understand and very much appreciated. Thank you for servicing my car. More
by MSTOCKMAN29
Employees Worked With
Scott B 5 stars , Caiya Davis
June 23, 2023
Beautiful showroom highlighting comfortable sitting area displaying Mercedes merchandise in a subtle unimposing manner while waiting for services. displaying Mercedes merchandise in a subtle unimposing manner while waiting for services. More
by WINONAB22
Employees Worked With
June 18, 2023
Everyone was very helpful n kind. The waiting period was also short.very grateful for their service The waiting period was also short.very grateful for their service More
by MAMACITA41361
June 17, 2023
The service rep I was assigned was different from whom I requested. I was not informed why that happened. I was told I would hear back from him after the diagnostic. Instead I received a text with he work t requested. I was not informed why that happened. I was told I would hear back from him after the diagnostic. Instead I received a text with he work that needed to be done but no phone call to explain anything. I had to call to ask for an explanation of the work. He was disorganized, uncommunicative. I didn’t feel well served. More
by SELYASTONE
