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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
666 Reviews

666 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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August 31, 2023

Very courteous and professional, the sales reps were courteous and friendly. Would highly recommend this dealership. Thank you guys for a smooth transition, keep up the good work. More

by RUDY.EWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Scott
August 31, 2023

The service was great as always. Omar my service agent was very good and he made sure all my questions were answered and took care of my car needs. I will be a life long customer. More

by Gioflo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other Employees : Omar - 5 Star
August 31, 2023

Didn’t check air in tires & did not lean car completely not happy with service More

by INFO@PCLARKEMGMNT.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
August 31, 2023

I received emergency service due to unexpected issues. The service I received was impeccable and I felt reassured that my Bluetec SUV was being repaired by top notch experts. All of The service staff is p More

by JEBANKS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin and his colleague who works in the service bay area. , Caiya Davis, Frank Scott
August 30, 2023

Frankie and his service team went above & beyond to accommodate my needs. I highly recommend this awesome dealership. Their 14 point video inspection of your vehicle is wild. Very impressive! More

by MIKEKOULETTAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Frankie was very attentive and thorough as well as the attendants in the drop off area. More

by IDALYHIDALGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
August 29, 2023

I would highly recommend this auto shop! He was very professional and helpful. Excellent service! More

by jerryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

This dealership is absolutely amazing as they are accommodating & alway our your needs first! Appreciate them dearly! More

by AKOLPAK15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benzel Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

The place is very clean and nice. Staffs are very courteous and especially my sales person Roger was very kind and took time explain things so wonderfully. More

by anniebang2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2023

Dealership shouldn’t have cars dropped off until they are ready to work on them. Dropped car off on monday and couldn’t pick up until Friday night More

by mcrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caiya Davis
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