Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

The only issue I faced that I wasn't knowing that Saturday is only for express service and other services can be done only on weekdays. Other than that, it was great. Saturday is only for express service and other services can be done only on weekdays. Other than that, it was great. More

Mercedes-Benz of Orange County provided exceptional service when i brought my 350GLK in for minor repairs. i was scheduled for service in a timely fashion. i was offered a loaner vehicle so that i wou service when i brought my 350GLK in for minor repairs. i was scheduled for service in a timely fashion. i was offered a loaner vehicle so that i would not be inconvenienced. the representative explained the issue with my car and kept me informed of the progress. i will definitely buy my next Mercedes from this dealership. More

An excellent professional service, except imposing surcharge upon a war veteran. An surcharge i never experienced in other dealers. surcharge upon a war veteran. An surcharge i never experienced in other dealers. More

I give Frankie the service Rep. 5 stars, Not satisfied with the product, only had 37000, miles on car, brought in for engine light on, paid over 7000 dollars for service. Would neve 5 stars, Not satisfied with the product, only had 37000, miles on car, brought in for engine light on, paid over 7000 dollars for service. Would never buy a Mercedes again, they don’t back up their product. More

Frank Devita and Omar were superb. What I wasn’t too fond of was the amount of time it took to get my recall taken care of. I waited a month for the part to come and yet I still had to What I wasn’t too fond of was the amount of time it took to get my recall taken care of. I waited a month for the part to come and yet I still had to wait 10 days for the repair to be completed. If that doesn’t constitute getting a loaner car, I don’t know what would. I believe it had to do with no money being made for Mercedes and that is why I wasn’t entitled to a loaner car. More

Good communication with the service department especially with Mr. Scott Bateman. All the staff very polite with Mr. Scott Bateman. All the staff very polite More

Car service was great. Customer service wasn't. Originally had a 930 scheduled pickup, appointment made 3-4 weeks earlier. On the day, the pickup never came, but more impor Customer service wasn't. Originally had a 930 scheduled pickup, appointment made 3-4 weeks earlier. On the day, the pickup never came, but more importantly I also wasn't called, even one time, to notify me of the delay/cancellation. Decided to drive car in myself two and a half hours later. The missed appointment still was never acknowledged at dealership. Understandable that pickup was not ideal because Black Friday traffic but a call or acknowledgement seemed good form/appropriate. Have always had good experiences so I am happy to see this as a one-off - but wanted to provide this feedback this time around. More

Omar and the rest of The service department helped me with all of my questions… with all of my questions… More

Frank Devita and Caiya are always a pleasure to deal with. Very accommodating!!! Keep up the great work. Anne B. with. Very accommodating!!! Keep up the great work. Anne B. More

My service advisor was amazing. Omar was respectful and knowledgeable. Omar was very professional and provided me with great service. My car was also detailed well when it was prese Omar was respectful and knowledgeable. Omar was very professional and provided me with great service. My car was also detailed well when it was presented to me. My vehicle looked brand new More