Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Our Sales Rep Eric Makofsky was extremely helpful and professional. He addressed our needs and concerns and looked to make sure we were comfortable with our decision. I would recommend his services to an professional. He addressed our needs and concerns and looked to make sure we were comfortable with our decision. I would recommend his services to anyone. More

Very professional diagnosis and servicing of my ML320 diesel. Warranted claim was honored without question. Service Advisor Scott Bateman was knowledgeable and communicated updates regularly. Excellent s diesel. Warranted claim was honored without question. Service Advisor Scott Bateman was knowledgeable and communicated updates regularly. Excellent staff interactions from all connected to my service, drop-off and pick-up. It is comforting to know competent diesel technicians can be found in this dealership. Kudos also to the leadership of the Service Dept. especially to Frank for addressing my past questions. Thank you! More

Customer service was tops! ! Scot you are the best. Services timely completed and well.comfirtable ! Scot you are the best. Services timely completed and well.comfirtable More

Although my service advisor was excellent, problem with my 2020 S560 was 2 defective manufacturers Goodyear tires. Both went flat at same time with irregular very long seperation between groove and tire. H my 2020 S560 was 2 defective manufacturers Goodyear tires. Both went flat at same time with irregular very long seperation between groove and tire. Had tire insurance but they refused covering new tires as they deemed it manufactured defect. Ok so Mercedes should replace at no cost, right? Tires only had 21k miles. Well not only did I have to pay for new tires they made me pay for alignment as well. Very disappointed in the nickel and diming when spending $100k on a vehicle. More

Mr. Eric Makofsky (Sales Representative) was an extremely pleasant and professional individual. Thank you again!! pleasant and professional individual. Thank you again!! More

Love the the staff everyone is so nice and helpful they take the time to make sure that you get the best option for what you need take the time to make sure that you get the best option for what you need More

One of the best dealership I've been clean respectful good mechanics and service men. Excellent staff good mechanics and service men. Excellent staff More

The service team is always professional and thorough. They communicate updates throughout the appointment and send video of the services provided. They communicate updates throughout the appointment and send video of the services provided. More

Five star service. Dropped car on a holiday week and they had it ready a day early. Brought my dog to drop off and I have a Doberman and they were still very nice lol! Dropped car on a holiday week and they had it ready a day early. Brought my dog to drop off and I have a Doberman and they were still very nice lol! More

The dealership is clean and welcoming. Scott was very easy to work with and very professional Scott was very easy to work with and very professional More