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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
702 Reviews

702 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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December 28, 2024

Great personality. Was patient with the conflict that was presented to him and resolved the issue. More

by PAULIN92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2024

Worst and disturbing experience now. I have been told to receive my registration within 4 to 5 weeks, it’s been 6 weeks now and I have been trying to call and contact on email to Merc More

by NAQIAGHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Makofsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tzimoulis
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2024

Eric, Chris and Bobby were absolutely wonderful, We couldn’t be happier with the service. Treated like family!! Thank yoj More

by CASEYMELONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Chris and Bobby
December 22, 2024

They picked up my car at my house so I didn’t have to go in thanks More

by Labbella01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

Service advisor and technician were helpful and knowledgeable. They went above and beyond to make sure my car was taken care of. I watched the tech actually check on the bottom plastic shield and r More

by 265BEDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amari Williams service advisor, and mechanical technician
December 21, 2024

E'Mari was my tech consultant is very professional and he gave us great customer service. More

by dorseylube
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
E Mari Davis
December 19, 2024

Scott is amazing and goes above and beyond . Service is always the best . Thank you ! More

by KRISTASHIELDS021
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

I am delighted with the service and the staff. Always working to please the customer's needs. Frankie Devita is always willing to go the extra mile as a service rep. More

by EI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

I was very happy with the service. Everyone who worked with me was great and very helpful More

by ESCOSTA1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was another but I’m not sure of his name
December 14, 2024

Very professional staff and excellent customer service. I drove 40 miles to this particular dealership when there are closer dealerships. Always get great service More

by dorseylube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E Mari