Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Excellent service team. Ron really went out of his way to help get my car fixed and back to me as soon as possible. Ron really went out of his way to help get my car fixed and back to me as soon as possible. More

Excellent customer service with service advisor always keeping me informed on the status of my vehicle. keeping me informed on the status of my vehicle. More

my car still have problems、Remote control of the vehicle has been deactivated. this year i paid alrealy has been deactivated. this year i paid alrealy More

Friendly, helpful, prompt service! Frankie always makes sure to communicate and provides the best service! Frankie always makes sure to communicate and provides the best service! More

I was a great experience Scott's great and everyone was so friendly and courteous so friendly and courteous More

Brought car in for 10:30 appt and it wasn’t completed until the following day- unacceptable until the following day- unacceptable More

Scott was very helpful. He obviously knew his cars and offered his expert advice when it came to suggesting what my car needed. It’s people like Scott that reinforce the fa He obviously knew his cars and offered his expert advice when it came to suggesting what my car needed. It’s people like Scott that reinforce the fact that I have a great car because of the great people behind it. Thank you so much. More

A very thorough and professional staff. The work was completed as first explained, no surprises. The work was completed as first explained, no surprises. More

I came in for a 82,000 mile service. When I came to pick up my vehicle after driving approximately 8miles out from Mercedes Benz of Orange County, I noticed a message stating that my car When I came to pick up my vehicle after driving approximately 8miles out from Mercedes Benz of Orange County, I noticed a message stating that my car has “NO Tire Sensors”. I made my way back to Mercedes Benz of Orange County and was told that I would have to pay for a diagnostic to see why the sensors are not working. I stated that my sensors were working when I dropped off my vehicle and a manager named frank very rudely stated that its not his fault and made jokes out of my concern of not having sensors on my tires being very unsafe for me. Frank said, “ pull over to the side of the road from time to time to see if ur tires are flat if you feel unsafe.” I did not feel like a customer I felt like I was being insulted and treated unfairly. More

Disappointed with the lack of contact, effort or solutions in getting my reimbursement paid to me, particularly given the high fees paid. solutions in getting my reimbursement paid to me, particularly given the high fees paid. More