Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

The service was overall acceptable. I feel MB focuses more on what is convenient for the company and not enough on what could be convenient for the customer. This location rarely has I feel MB focuses more on what is convenient for the company and not enough on what could be convenient for the customer. This location rarely has loaners - which is an inconvenience. Not everyone has multiple vehicles. I called the service desk and asked if a shuttle was available to take me home. I was told "no, not on Mondays" (it was a Monday). This turned out to be incorrect. When I was asked if I was waiting on the Service B (4 hour service) I replied that I had to since there were no loaners or shuttle service. The service advisor informed me that a shuttle was available. There appears to be miscommunication between the service desk and service advisors. Recently, MB began charging a 3% fee for card usage. So, to not pay that, I brought a check. I was told checks are not accepted. Another example of what is convenient for MB but could be inconvenient for the customer. In the end, my vehicle was kept 24 hours for a Service B. I feel that I am paying and waiting more and receiving less service. More

That’s was excellent and people was very friendly and I am delighted that’s why I like to come back am delighted that’s why I like to come back More

Frank was amazing amazing the dealer was fast and price was right 10 stars if possible was right 10 stars if possible More

Eric,Chris,Frankie,Scott,Thomas,Justin,& Miguel were very helpful and kind and made my experience a good one. helpful and kind and made my experience a good one. More

Manager was helpful in guiging me and taking care of the business . I like the service business . I like the service More

Brought my car in for the annual state inspection. Everyone was friendly and the inspection was done quickly. The waiting area is very comfortable. Everyone was friendly and the inspection was done quickly. The waiting area is very comfortable. More

Every step of the way I was informed of the status of my vehicle Professional Loaner vehicle was available vehicle Professional Loaner vehicle was available More

This dealership was very Knowledgeable of the service I needed , it was fast service, and the place was clean. needed , it was fast service, and the place was clean. More

The Best! They take their time when servicing your vehicle and confirm before continuing the job. They take their time when servicing your vehicle and confirm before continuing the job. More

Frankie in the service dept is the best. He always takes the time to explain any unexpected additional services that need to be done on the vehicle He always takes the time to explain any unexpected additional services that need to be done on the vehicle More