Mercedes-Benz of Oklahoma City

Dissatisfied Some of this review was my own fault because I expected to great a level of service for an older Mercedes that you would have with a newer one. When I Some of this review was my own fault because I expected to great a level of service for an older Mercedes that you would have with a newer one. When I first had the car the drivers side paint on the lock butter became worn and when I brought the car in the technician said look the paint came off you are out of warranty but I just put a new button on and we won’t charge you anything for it. So the finish was worn again on an eight year old car. I came in and said put e a new button not expecting it to be free and willing to pay until I was told the button was over 300 dollars. Once that happened then there were several other things that definitely needed replacing and the tota bill was 5,000 dollars for the estimate. I said button it up and I will take it somewhere else, not that the service department was wrong on the other charges but 300 dollars for a button did not make one ounce of common sense ergo your credibility was shot. More

Excellent Service Department I showed up at 3:00 p.m. on a Sat with a nail in my tire, and they took me in an fixed it even though they close at 4:00 on Sat. Excellent service!! I showed up at 3:00 p.m. on a Sat with a nail in my tire, and they took me in an fixed it even though they close at 4:00 on Sat. Excellent service!! More

Setting the Bar for Customer Service! I first test drove a Mercedes in late 2016. My sales person was awesome, but I didn't make my mind up to purchase until Jan 2018. I contacted the sa I first test drove a Mercedes in late 2016. My sales person was awesome, but I didn't make my mind up to purchase until Jan 2018. I contacted the same sales person, Debra Osborne, and test drove an E 300 and fell in love with it. Ms. Osborne was awesome to work with -- low pressure and extremely friendly and accommodating. I couldn't be more satisfied with my purchase and with my buying experience. Brooke, the finance manager, took excellent care of us also. She even took the time to call the bank on the phone to try to negotiate a lower rate (and she was successful!!). She recommended the tire and wheel protection package, and it paid off 3 days later when one of our tires got a nail in it and had to be replaced. More

Not a great feeling The reason I gave the score that I did is due the service my C250 got and the outcome. First let me say Jesse was very nice and helpful. However, I to The reason I gave the score that I did is due the service my C250 got and the outcome. First let me say Jesse was very nice and helpful. However, I took my car in on Nov 15th explaining the noise and vibration I was feeling from the gas pedal. I was informed after 3 days of my car being in the shop that the noise I'm hearing is the rear wheel bearings and that they need to be replaced. So I'm given a quote for 1755.21. Mind you I bought $4000 worth of Extended warranty. Based on what the warranty company told me my warranty does cover wheel bearings and that either Jesse or whoever in your service department didn't explain to them in correct verbage of what exactly needed fixed. AS well I was told that the rear differential was drained and cleaned out. That this was going out and needed to be replaced. And that YOUR dealership has no way of fixing this, that AAMCO would be the ones that need to fix this. So after having no car for over a week, and yes Jesse was nice enough to find me a loaner, I'm told the car is fixed and that I can come pick it up. SO you guys take the payment from my debit card. After driving the car for a day or two I notice that the car is still driving rough and that the vibration is back. Not having the money to have it looked at again and being out of work for two months with a broken arm I continue to drive it. Within a week and a half later from picking it up from you, the car almost stalls on me driving. The grinding noise from the front of the car is awful and so load. Take the car home, park it and call the extended warranty to come pick it up and to take it to AAMCO like I was advised but also told that the car is fixed and shouldn't have anymore problems that it was driven after bearing replaced. After not having my car for over two xxxxing weeks, out of work and having to borrow money for Uber, I'm told by AAMCO that the rear differential is not going out and that the rear wheel bearing was from what they can see not the problem. The front Hub bearing on the right passenger side it going out and that it needs to be replaced. I'm also informed that when YOUR dealership took my car apart and fixed or should I say Tried to fix the bearing, You screwed up a plate of sort and they had to grind down but still needs to be fixed. That I could drive the car 3 weeks or 8 months but at some point it needs fixed and will give me problems down the road. That's another 1500 right there. I really feel that you took advantage but graciously gave ne the middle finger and a big xxxx You all because I didn't buy the car from there and you had no previous service records on the car. I have every intention to go on Yelp to right a review and I've already complained to the 800 customer service number for Mercedes to file a complaint. I really feel you need to make this right and correct the issue, If not I will slander the xxxx out of you as a dealership on every social media outlet there is. More

Great work! Thanks for taking great care of my car and resetting my mileage for the next oil change. It is ready to drive. I appreciate it! Thanks for taking great care of my car and resetting my mileage for the next oil change. It is ready to drive. I appreciate it! More

"Check Engine Light" came on travelling through Oklahoma The Sprinter Service Manager, Marlenea, was very courteous and helpful and immediately put one of her master mechanics on the job to assess my van. Th The Sprinter Service Manager, Marlenea, was very courteous and helpful and immediately put one of her master mechanics on the job to assess my van. The mechanic quickly identified and fixed the problem (a loose connection to the exhaust monitoring system). He also found that my lane-assist cameras were not adjusted properly when I took delivery of the van at another dealership a few days earlier. He even topped off my DEF tank without charging me and then test drove my van to make sure there were no other issues. I was soon on my way east in no time at all with all the repairs covered under my warranty. It was a remarkably good experience overall. More

Outstanding service My experience with Mercedes-Benz of OKC has been exemplary from now on i will only buy Mercedes-Benz. Jason Kinder should be commended he has remained My experience with Mercedes-Benz of OKC has been exemplary from now on i will only buy Mercedes-Benz. Jason Kinder should be commended he has remained in touch to make sure my purchase has gone well. Great dealership More

Great service as always. Lance is extremely professional and helpful. I have known him for years , other staff members are also very helpful. Overall great dealersh as always. Lance is extremely professional and helpful. I have known him for years , other staff members are also very helpful. Overall great dealership . More

Service vs sales My contacts at MB OKC are the reason for my review. Debra Osborne and George Nickalson, both personify the MB culture of "Let's take care of the cust My contacts at MB OKC are the reason for my review. Debra Osborne and George Nickalson, both personify the MB culture of "Let's take care of the customer first". With a superior product and superior service. I actually I enjoy the 100 mile trip and visit and contact with the organization from the easy of check in "welcome to the Hills" on the marque to the furnishing of transportation. Again, all praise to George and Debra. More

Very good experience Bryan and George are always very helpful and professional. The work was done right the first time. I will continue to bring my car here for all servic Bryan and George are always very helpful and professional. The work was done right the first time. I will continue to bring my car here for all service. More