Mercedes-Benz of Oklahoma City

My first visit to a Mercedes Dealership The initial visit was to replace the Tamara airbag on the drivers side. That repair was completed in a timely manner and one would assume it will work The initial visit was to replace the Tamara airbag on the drivers side. That repair was completed in a timely manner and one would assume it will work properly if I am involved in a collision. Then I decided to replace a seatbelt that would not retract. That was completed to my satisfaction. I asked them to check my brakes and rotors ro determine if they were causing the car to vibrate when braking. They checked and said the rotors and brake pads were good! Then they suggested that they replace them( even though they said they were not faulty. I asked if that would have a warranty? I was told NO! So Mercedes wants to replace something that is not broken according to the repair person but if that doesn't fix the problem there would be no warranty! This is not good business as far as I am concerned. This leads me to believe I will not own another Mercedes vehicle. you couldn't find the problem but you want to TEST a possible fix at my expense! I don't think that is a reputable way to conduct business and get return customers. Do you? More

Excellent Experience Edward Sams is a true professional and so knowledgeable about Mercedes-Benz and everything you need to know about financing or leasing . I Highly reco Edward Sams is a true professional and so knowledgeable about Mercedes-Benz and everything you need to know about financing or leasing . I Highly recommend this amazing dealership. Great Staff ! More

Very Helpful to an out-of-state traveller While travelling cross country in my Sprinter-based RV I experienced a recurring problem. Service Manager Marlenea Steffens advised me to come right While travelling cross country in my Sprinter-based RV I experienced a recurring problem. Service Manager Marlenea Steffens advised me to come right in and they would help me, Service Technician Paul Read did a thorough inspection of my vehicle, addressed my recurring faults and thoroughly explained the problem to me. They were both extremely friendly and helpful to me even though I was from out of state and am not a regular customer. More

Very good experience. All the experience of the purchase and all the help of the staff has been exceptable,and we are sure it will continue. Thank you All the experience of the purchase and all the help of the staff has been exceptable,and we are sure it will continue. Thank you More

Excellent service as always My loaner car was ready when I arrived and the service writer was as friendly as always. The routine service was completed quickly and my car was cle My loaner car was ready when I arrived and the service writer was as friendly as always. The routine service was completed quickly and my car was clean when it was returned. Great job as always. More

Satisfied with service Service was performed efficiently and I was informed of additions to the requested maintenance so that it could all be accomplished in one day and tra Service was performed efficiently and I was informed of additions to the requested maintenance so that it could all be accomplished in one day and transportation to from and back to OKC much appreciated More

Superior customer service! Absolutely THE BEST dealership in OKC. The customer service provided by the entire team from sales to service is unmatched. Cynthia McCoy clients for Absolutely THE BEST dealership in OKC. The customer service provided by the entire team from sales to service is unmatched. Cynthia McCoy clients for life! More

Lance is your Man for Service Competent and knows his business. It's the reason I'll pay a little more for regular service, I know it will be done right the first time. Thank You Competent and knows his business. It's the reason I'll pay a little more for regular service, I know it will be done right the first time. Thank You More

Body work Recently had a minor fender-bender involving the back bumper--was able to get the vehicle in quickly , the repairs were done quickly and the vehicle l Recently had a minor fender-bender involving the back bumper--was able to get the vehicle in quickly , the repairs were done quickly and the vehicle looks new-great experience all-around More

Efficient George always finds a way to get me in and out quickly. Makes my day easier! Frank is always there if I need a loaner! George always finds a way to get me in and out quickly. Makes my day easier! Frank is always there if I need a loaner! More