Mercedes-Benz of Oklahoma City

Service problem I felt like I did not belong. Waited about 45 minutes before I had to approach the car seller about my car. I would rather go to Tulsa location. I felt like I did not belong. Waited about 45 minutes before I had to approach the car seller about my car. I would rather go to Tulsa location. More

Great My experience and expectations are were met as usually with great service Brendon is sales was wonderful as always and was very helpful and courteous. My experience and expectations are were met as usually with great service Brendon is sales was wonderful as always and was very helpful and courteous. More

New C300 Coupe I started the process online, to purchase a new car here in OKC, a bought a month before we drove away with our new car. Jeremy was a great help and I started the process online, to purchase a new car here in OKC, a bought a month before we drove away with our new car. Jeremy was a great help and very friendly sales man. In comparison to previous experiences at other dealerships, Mercedes Benz OKC was the least "pushy" and really tried to make the deal happen. I do wish they would have been able to complete the loan in house, but I had to go through my own bank in the end. No fault of Jeremys on the finance side, and I would recommend anyone of my friend in the market to stop by and ask for Jeremy directly. More

Forget the rest, this dealership is the best! My first experience with this dealership goes back to 2002. I’ve always had nothing but great experiences in both sales and the service department. La My first experience with this dealership goes back to 2002. I’ve always had nothing but great experiences in both sales and the service department. Lance my service advisor is top notch! More

Incredible Staff I have been a customer of Bryon's since 2014. From day 1, he has gone above and beyond for me. I was sad when he left for a while, but absolutely elat I have been a customer of Bryon's since 2014. From day 1, he has gone above and beyond for me. I was sad when he left for a while, but absolutely elated when I learned he had returned. I would buy another Mercedes just so I could continue to have him as my service rep! I've never experienced a more thorough and seamless service process than I have with Bryon and the service team at MBOKC. More

Experience I always have an excellent experience. Everyone is friendly and efficient. I love the snacks too!! Michael is always prompt on greeting me and retu I always have an excellent experience. Everyone is friendly and efficient. I love the snacks too!! Michael is always prompt on greeting me and returning phone calls. He keeps me informed as well More

Great Service! Lance is helpful and responsive. Service is performed quickly and efficiently. Staff is friendly and welcoming. I appreciate the availability of lo Lance is helpful and responsive. Service is performed quickly and efficiently. Staff is friendly and welcoming. I appreciate the availability of loaner vehicles and the new space is fantastic! More

Excellence! Blowout, May 23, 2018 on I 35. Mrs. Kim Malone is the epitome of excellence and customer service. Thank you, Mrs. Malone, for going above and be Blowout, May 23, 2018 on I 35. Mrs. Kim Malone is the epitome of excellence and customer service. Thank you, Mrs. Malone, for going above and beyond the call of duty! She actually rescued me when I had a blowout on I 35 and Mbrace failed to connect me with Road service. They also NEVER checked to see if I had been helped! Had Mrs. Malone not responded, I may have been stranded more than the two hours it took. I greatly appreciate her professionalism, kindness, and efficiency! It concerns me that should assistance be needed in the future, Mbrace may fail again. This service is paid for to ensure peace of mind, safety, and other services. Had they actually checked back to see if Roadside Service had picked up, perhaps they could have helped in another way. Unfortunately , I was stranded on an extremely hot day in an ominous situation! Alone, afraid, missing an important doctor's appointment and not able to call to let them know what was happening, as I was on hold, and greatly frustrated for more than two hours on a busy Interstate highway, I felt abandoned by a system that should have been dependable! Thank GOD I am an intelligent proactive person. When the blowout occurred, I immediately called the dealership to speak with Mr. Scott Dounn. I had just left he and Mr. Nick Bankston. The tires had just been checked, so when the blowout happened, I was shaken. While waiting on hold with Mbrace/Roadside Service, afraid to hang up, I texted Mrs. Malone, Operations Assistant. By the way, Roadside Assistance NEVER picked up after being placed on hold for more than half an hour listening to a recording, Once Mrs. Malone called me, I did hang up to answer. I thank GOD that she happened to be on her lunch break, read the text, took the time to call me, called local roadside assistance, and compassionately came to sit with me while I waited. Once Frank, local roadside assistance, changed the tire to a donut, I drove back to the dealership. Mr. Nick Bankston, my service rep was understanding, efficient, and professional. My concern is with Mbrace and the fact that after they transferred me, no one checked to see whether or not I had been connected and/or helped. I actually tried to call Mbrace back after speaking with Mrs. Malone while waiting for her and local assistance. NO ONE ever answered! Mrs. Malone also called the Roadside assistance number while we waited for local assistance to arrive. She, too, was on hold for more than half an hour! In closing, I am very pleased with the care I receive from the OKC dealership personnel. I am treated with respect. My concerns are listened to and solved. I pray this situation is solved before it happens to anyone else, including myself, in the future. Thank you, again, Mrs. Kim Malone, Mr. Nick Bankston, Frank, Local Roadside Assistance, and Mr. Scott Dounn. Sincerely, Rita Gray-Martin More

Best service I give five stars because of the service that i got From mb of okc, bery friendly peopple, good Customer service. Good selection of cars. I give five stars because of the service that i got From mb of okc, bery friendly peopple, good Customer service. Good selection of cars. More

Best service in oklahoma My Service Consultant is Brenden, he is beyond patient. Mercedes Benz always spoils their customers. He took care of my complain very thorough, inde My Service Consultant is Brenden, he is beyond patient. Mercedes Benz always spoils their customers. He took care of my complain very thorough, indeed. I have full respect of him. More