Mercedes-Benz of Oklahoma City

Service Department Had few issues with my car, called and made an appointment. Don’t like to take it in for one single thing because i have a busy schedule. When I met t Had few issues with my car, called and made an appointment. Don’t like to take it in for one single thing because i have a busy schedule. When I met the service advisor there, first thing he said “you have a long list” and then he went on to tell me about normal tear and wear, as if he was lecturing me. He was disrespectful on multiple levels. I am a MB type of a person and that was the first time I encountered such a poor service from MB. More

FACTORY RECALL SERVICE. RECALL SERVICE ON 2011 ML350. COMPLETED WHILE I WAITED, APPROXIMATLEY 30 MINUTES THEY EVEN WASHED THE VEHICLE AND I WAS ON MY WAY. ALL PERSONNEL V RECALL SERVICE ON 2011 ML350. COMPLETED WHILE I WAITED, APPROXIMATLEY 30 MINUTES THEY EVEN WASHED THE VEHICLE AND I WAS ON MY WAY. ALL PERSONNEL VERY FRIENDLY. GREAT EXPERIENCE. GENE THURMAN THE ALTERNATE CHOICE More

Excellence in every way!!! Our experience at Mercedes of OKC has been superior!! Jerremy Jackson was so knowledgeable about the vehicles but not pushy in any way. He was kind Our experience at Mercedes of OKC has been superior!! Jerremy Jackson was so knowledgeable about the vehicles but not pushy in any way. He was kind and professional in every conversation and experience in the process of buying a new car. More

Driver seat! I'm giving everyone a good review! But from the time of purchase I have had a seat issue! The seat worked perfect the first week when it was programe I'm giving everyone a good review! But from the time of purchase I have had a seat issue! The seat worked perfect the first week when it was programed by Brandon then it stoped. He could not get it to program when tried again. Ron white tried it & it worked for him then quit working. The seat is suppose to go back & when entering & exiting the car! It only does this occasionally. When I have taken it in I have been told it is normal. It is not! Also I was told at the beginning once Mercedes has had a number of complaint then they might do something about it. I They have told me not working because I have the seat to far back for it to work properly ( I'm 5'3) It work every once in a while. I love my car everything else is great & I can live with out this working! More

Best salesmen in OKC I was very close to buying a jaguar but they had terrible customer service I came to the Mercedes-Benz dealership and I’m so glad I did. Gabriel is th I was very close to buying a jaguar but they had terrible customer service I came to the Mercedes-Benz dealership and I’m so glad I did. Gabriel is the best, if you want the best experience while buying a car go to him. I got my first Mercedes from him and couldn’t be happier. He truly goes above and beyond. Me and my dad have bought many cars before and Gabriel is definitely the best. I would definitely recommend him. More

Recall Service I received a recall notice on my 2020 GLE350. The staff at Mercedes Benz of OKC was able to get me in the next day to check things out, turns out ever I received a recall notice on my 2020 GLE350. The staff at Mercedes Benz of OKC was able to get me in the next day to check things out, turns out everything was fine and no repair was necessary. Thanks to everyone at the dealership for such prompt and professional service, and their lounge is wonderful. More

Fine but not “Mercedes” service I’ve been to several Mercedes dealerships and service is something they take very seriously. Okc dealership is always polite but misses the mark. La I’ve been to several Mercedes dealerships and service is something they take very seriously. Okc dealership is always polite but misses the mark. Last time I was in I reserved a loaner car to run some errands to maximize my time in town (I drive from Stillwater) my service rep asked me several times before leaving the dealership in loaner car what time I would be back. I am a woman I was running errands it was an abnormal question from previous dealerships. Service rep called to let me know service was complete and asked again what time I would be returning to dealership. Tulsa Mercedes always supplied me with a water and snacks as they walked me to the car and encouraged me to enjoy a day in town. After receiving my car back and arriving back in Stillwater i noticed my oil change odometer had not been reset not a big deal since I was scheduled to return to dealership in two weeks for a new windshield at that appointment i asked again if they could please reset odometer and believe or not it once again got missed but i didn’t notice until I got back to Stillwater. I reached out several times to my service rep who told me to come back to the dealership and they would get it done. You have to understand my frustration at this point since I live out of town and gone to take care of my sick father often. Service rep eventually stopped returning my text messages about other options so i called service manager who was nice enough to try and send me instructions over email which did not work and I let him know it didn’t work. A similar instance happened (check engine light came on) when I left the Tulsa dealership so naturally called my service rep in Tulsa who was super apologetic and told me if it did not turn off by the after arriving home and restarting the vehicle they would send a mechanic TO MY HOUSE to fix the issue. That’s mercedes service at its finest. Currently my car thinks I’m 3800 miles over an oil change. Really not that big of deal but for the price increase from previous location to new location okc is missing the mark. I’m not sure if i will return to okc dealership for further services More

have bought 3 cars here, perfect sales and service! great service and sales! have purchased several vehicles from here and will continue to come back for all of my auto needs in the future sincere great service and sales! have purchased several vehicles from here and will continue to come back for all of my auto needs in the future sincerely, gareth graham More

1st Class Service Tray is a very knowledgeable in helping with what you need. One of the best in the industry. Has always been there to help me out. Tray is a very knowledgeable in helping with what you need. One of the best in the industry. Has always been there to help me out. More

Mercedes Benz of OKC has been the best dealership that i hi. Jerremy was great, along with his supervisor. Best dealership that I have ever worked with. They treated my wife and I with the greatest respect. What Jerremy was great, along with his supervisor. Best dealership that I have ever worked with. They treated my wife and I with the greatest respect. What I was impressed with the most was, Jerremy and his supervisor we not pushy at all. More