Back

Mercedes-Benz of Northlake

Charlotte, NC

4.6
518 Reviews

10725 Old Statesville Rd.

Charlotte, NC

28269

Directions

By Type

518 Reviews of Mercedes-Benz of Northlake

December 26, 2024

I went to purchase a car at Northlake Mercedes Benz in Charlotte, NC two weeks ago. I was treated differently than other customers. I am a Disabled Female, a Senior Citizen and I am Black. I was discrimi More

by tairee3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dan Scallion
Dec 27, 2024 -

Mercedes-Benz of Northlake responded

Tairee, thank you for taking the time to share your experience. We are deeply sorry to hear that you felt mistreated during your visit, as we strive to provide every customer with the respect and care they deserve. We take your concerns very seriously and want to assure you that we will review this matter thoroughly to ensure our processes are fair, transparent, and consistently applied. We would like the opportunity to address your concerns directly. Please contact Aimie Boothe in Client Relations at 704-379-4847 so we can discuss this further and work toward a resolution.

More
October 21, 2024

I always take my car to Mercedes of Northlake for service. Everyone is friendly and professional. They are top notch, and Christian makes sure I understand any work which has been done or needs to be More

by Mmcglew53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Grimmett, Jeremy Wages, Joseph Burka
Oct 24, 2024 -

Mercedes-Benz of Northlake responded

Thank you for the 5-star review! We’re grateful that you continue to choose Mercedes-Benz of Northlake for your service needs. It’s wonderful to hear that our service team consistently provides friendly and professional care, and that your service advisor, Christian, ensures you have a clear understanding of the work completed as well as any future service needs. We truly appreciate your trust and look forward to welcoming you back to Mercedes-Benz of Northlake!

More
August 17, 2024

During my visit, I encountered an issue with my husband’s vehicle. As we were out of town, I sought assistance at this location, which is not my usual choice for service. Regrettably, my interaction with the More

by Alexandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DeMarco Crump
Aug 24, 2024 -

Mercedes-Benz of Northlake responded

Alexandra, I understand that you had a less than satisfactory experience during your recent service visit. We value your feedback and take all concerns seriously. At Mercedes-Benz of Northlake we are committed to providing a respectful and professional environment for all our customers. I appreciate you bringing this matter to my attention so we can address any issues that may have occurred. To better understand your experience and resolve the situation, I kindly request that you reach out to me, Aimie Boothe in client relations at 704-379-4847. I will be happy to discuss your concerns and work towards a positive resolution.

More
Sep 02, 2024 -

Alexandra responded

Thank you.

August 06, 2024

My MB salespeople in NC are Mr. Bradley Coppola and Mr. Michael Martin. Both these young gentlemen are professional and fit the high level of the Mercedes-Benz environment. All Fi More

by Mr. B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Martin, Bradley Coppola
Aug 09, 2024 -

Mercedes-Benz of Northlake responded

Mr. B, thank you so very much for such an enthusiastic 5-star review! It’s incredibly rewarding to know that our sales advisors Bradley and Michael exceeded your expectations. Their professionalism and dedication are a true reflection of the luxury customer experience we strive to deliver. We hope you love your new Mercedes-Benz as much as we enjoyed helping you find it. Thanks again for choosing us here at Mercedes-Benz of Northlake!

More
July 10, 2024

I came in and worked with Tariq Metwally on purchasing my dream car the C63s AMG, it was nothing but an amazing and easy experience, he had everything ready for me when I came in after we had spoked on the p More

by Homam Abdul-Rahman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tariq Metwally
Jul 12, 2024 -

Mercedes-Benz of Northlake responded

Homam, your review made our day! Owning a C63s AMG is a dream come true, and we're thrilled Tariq Metwally and Michael Masotti helped make yours a reality. Tariq's pre-planning transformed the car-buying process into a breeze. Having everything ready beforehand is a testament to his commitment to efficiency. Michael Masotti's clear explanation of warranty options is exactly what we strive for transparency. Their dedication to a seamless experience shines through with customer education at the core of our service. Thanks for highlighting their teamwork, Homam! We're proud to have them on the Mercedes-Benz of Northlake team. Congratulations again on your C63s AMG!

More
June 20, 2024

We were very appreciative of the dealership squeezing us in for service at the last minute on a Friday morning. We travelled hundreds of miles from up east with almost no air conditioning with a return trip More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline in scheduling. Kelley Murchie in service
Jun 20, 2024 -

Kevin responded

Great service from Kelley Murchie and the service department.

May 11, 2024

Darren Barnes is one of the nicest and most genuine salespeople I have ever encountered. I have bought a few cars and he’s the only person I’ve ever seen show a genuine interest in my needs. Thank you More

by bKane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Barnes
May 12, 2024 -

Mercedes-Benz of Northlake responded

BKane, thank you so much for your glowing review! We're thrilled to hear that your sales advisor, Darren, provided you with such exceptional service and made your car-buying experience memorable. At Mercedes-Benz of Northlake, we strive to exceed our customers' expectations, and it's wonderful to hear that Darren's genuine interest in your car buying needs made a difference. We'll be sure to share your kind words with him. Thank you again for choosing us, and we look forward to wowing you in the future!

More
May 08, 2024

Kelly M. And Jeremy W. In the service dept. are on cue with answering any questions.. service issues.. and will give you 1 on 1 time you deserve. It’s the onl More

by SL 55 AMG’er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
May 10, 2024 -

Mercedes-Benz of Northlake responded

Dave, thanks a ton for your awesome 5-star shoutout to Kelly M. and Jeremy W. in our service department! They're like the dynamic duo, always ready to tackle any question or service issue with precision and care. And hey, who doesn't love that personalized 1-on-1 time, right? We're thrilled to be your one and only Mercedes dealership choice! Your support means the world to us here at Mercedes-Benz of Northlake. Let's keep that top-notch service rolling!

More
April 26, 2024

Terrance in parts is always a great help makes my parts buying experience easy and fast More

by AMGFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

AMGFan, thank you for sharing your positive experience with this glowing 5-star review! We're delighted to hear that Terence in our parts department consistently provides great assistance, making your parts buying experience easy and fast. Your satisfaction is our priority at Mercedes-Benz of Northlake, and we appreciate your kind words and support!

More
April 25, 2024

It was a pleasure working with Bradley Coppola. He made the whole process with easy and simple. I had a great experience. More

by Arun
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Coppola, Mike Massotti
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

We're delighted to hear about your great experience with Bradley, Arun! Making the car-buying process easy and straightforward is what we aim for. Thank you for choosing Mercedes-Benz of Northlake, and we hope you enjoy your new ride!

1
...