Mercedes-Benz of Naperville

We recently purchased a GLC 300 . Serafin Avilia was fantastic! Super professional, terrific knowledge of the product, and most importantly customer focused. We had a terrific experience and anyone lo fantastic! Super professional, terrific knowledge of the product, and most importantly customer focused. We had a terrific experience and anyone looking for a Mercedes should reach out to him. More

Cesar, my sales associate was fantastic!!! If you’re buying a Mercedes, call Cesar!! Give him a call and he’ll take care of you!! buying a Mercedes, call Cesar!! Give him a call and he’ll take care of you!! More

Purchased 2021 GLS AMG. Katy Brand - d sales associate was very helpful. Had excellent service and went above & beyond. Great choice. Will do it again. Thanks! was very helpful. Had excellent service and went above & beyond. Great choice. Will do it again. Thanks! More

I really appreciate the service department, especially Kevin, very honest and prompt, informed me every step of the way. Connie at costumer service is the most approachable person I’ve ever met, thank you Kevin, very honest and prompt, informed me every step of the way. Connie at costumer service is the most approachable person I’ve ever met, thank you all for an outstanding service. More

Brought my ML 350 in after speaking with a service advisor named Frank. During our entire interaction, Frank was nothing but personable, knowledgeable, polite, and I felt comfortable conversing with h advisor named Frank. During our entire interaction, Frank was nothing but personable, knowledgeable, polite, and I felt comfortable conversing with him. After he repaired my vehicle he informed of a recall on my vehicle. We agreed to correct that issue and I informed him of another issue I needed corrected with the vehicle so he proceeded to order the part needed to correct the recall issue and look at the other issue I had mentioned. We’re in the process of repairing the two issues. I feel confident that these issues will be corrected promptly and professionally. More

Sales personnel you can trust The sales guy who helped me (Cesar) was so helpful in allowing me all the information I needed to make an informed decision for a vehicle purchase. I The sales guy who helped me (Cesar) was so helpful in allowing me all the information I needed to make an informed decision for a vehicle purchase. I came back a couple days later with him and purchased a new GLE. BEST Sales experience I've ever gotten and I've bought cars for over 15 years!!!! Definitely ask for Cesar, he truly cares about the customer!!! More

I could not ask for a better parts department. Hands down the BEST Mercedes parts department there is. I'm located in Flint Mi. and buy my parts from the BEST... Mercedes of Naperville. You guys ro Hands down the BEST Mercedes parts department there is. I'm located in Flint Mi. and buy my parts from the BEST... Mercedes of Naperville. You guys rock! More

Worst car purchase experience ever Having purchased dozens of cars over nearly 50 years, none has been a worse or more frustrating experience than this. I made an out-of-state purchase Having purchased dozens of cars over nearly 50 years, none has been a worse or more frustrating experience than this. I made an out-of-state purchase of a CPO Mercedes from an online ad from this dealership. There were numerous problems with paperwork and negotiations, but after two weeks of back and forth, I went ahead with the transaction against my better instincts. The car was shipped from the dealership on Dec. 22 and arrived at my home on Dec. 26. To date (1-9-2019), I have not been able to register the car because they have yet to send me the title! I've called several times and am told "the office" was overnighting it to me. Today I called Mercedes Benz customer service to formally complain and ask their assistance. They informed me that their dealerships are independently owned and operated, and that they were limited in resolving the problem. They did say they would call senior management at the dealership to try to expedite getting me the title. Let's see if they are more successful than I've been. More