Mercedes-Benz of Midlothian - Service Center

The scheduling was an easy process. My issues lie in the estimates given for services. I was given an estimate when I phoned for an appointment. When I arrived and it was discussed t My issues lie in the estimates given for services. I was given an estimate when I phoned for an appointment. When I arrived and it was discussed that I should have diagnostics to determine whether I needed a battery or an alternator, I was told it would be 268. I asked if that was part of the battery or alternator replacement. No, it not. I was unhappily surprised. I think the whole estimate experience was unsettling. I have been a client for more than 10 years. I am rethinking any more purchases made withthis dealership. The resulting bill did not show the estimate for diagnostics so I still have no idea whether I paid for that or not. More

I’ve been using this leadership for decades. I have not been there for a while but… 1. I reserved a loaner car as I’ve done many times and when I got there, I did not have my insurance I have not been there for a while but… 1. I reserved a loaner car as I’ve done many times and when I got there, I did not have my insurance information. Therefore, I had to go back home and reschedule for a week later. I was never previously asked for insurance information. I understand the reasoning behind it, but I wish somebody had communicated to bring it with me. It delayed me a week. 2. I was informed to be at approximately $236 charge just to look at my problem. Which turned out to be it needed a software update. I didn’t know there was a initial charge just to look at the problem. 3. I know really retailers are charging the 3% fee for using a credit card. I know it’s a financial decision by Mercedes-Benz. But I think it cheapens and the brand. Luxury users don’t expect dollar store treatment. If I come back, next time, I will bring cash dollar bills and change, as that’s what the fee asks one to do to be financially prudent. More

I know the service department was very busy, but I was disappointed when I realized the car was not washed before I picked it up. In the past, our cars have been washed after service. I was extremely ha disappointed when I realized the car was not washed before I picked it up. In the past, our cars have been washed after service. I was extremely happy with the service and information from Regina Fitz!! More

Agent was great. But the overall customer service can be improved. This is not the first time I have experience such low regard for a professionalism in representing But the overall customer service can be improved. This is not the first time I have experience such low regard for a professionalism in representing the product. More

Scott lambert is the best service advisor. He alwayssssssss goes the extra mile … greatly appreciated. I respect his integrity . He has been my advisor for many years Exceptional He alwayssssssss goes the extra mile … greatly appreciated. I respect his integrity . He has been my advisor for many years Exceptional 😊😊😊😊😊😊 More

Ragina was was great! She was very helpful and explained everything well. Everyone who helped me in the Service department was very nice. She was very helpful and explained everything well. Everyone who helped me in the Service department was very nice. More

My service tech was new but he was very helpful and thorough. He went over the service that was done. thorough. He went over the service that was done. More

Alan in service has always been great to work with on my 2024 GLS 450. 2024 GLS 450. More