Mercedes-Benz of Midlothian - Service Center

Ms. Regina was very courteous and was very attentive to my vehicle needs. She’s a keeper. my vehicle needs. She’s a keeper. More

Called and to make an appointment with me staying at the dealership. My appointment was set for 850 on this past Tuesday. I arrived at 850. The service tech was busy so I went to the waiting area. Abou dealership. My appointment was set for 850 on this past Tuesday. I arrived at 850. The service tech was busy so I went to the waiting area. About 30 minutes later the service tech checked in with me to make sure he had the correct information. He left and it is now about 915. After not hearing from him at 1030 I went to his office and he told me they were backed up and my van was still outside. I returned to the waiting area. At 1100 I went back to his office and yes the tech stated that the brakes were good so it was now headed to the wash station. After another 30 minutes I checked in with the service guy and he then went to the wash station to see what the hold up was. He returned and stated that my van was next in line to be washed. At about 1145 I was given the keys to the van and I left. So my question is why were they backed up knowing that customers had appointments and should have allowed time for all with appointments More

Very informative and most professional getting the job completed concerning the wheels rims on my e 350, 2014. completed concerning the wheels rims on my e 350, 2014. More

Scott Lambert has helped me many times this year with some big maintenance - repairs. He has been professional and helpful. some big maintenance - repairs. He has been professional and helpful. More

Scheduling service was easy and the loaner vehicle was excellent as well. The service was completed in a timely fashion excellent as well. The service was completed in a timely fashion More

Ragina was very helpful and we resolved the issue we were having with the car. having with the car. More

No details or description provided after checking recall issue...all that was said was you ate ready to go..your car is out front....thank you issue...all that was said was you ate ready to go..your car is out front....thank you More

Ease in making appointment. Scott Lambert is very communicative regarding the progress of the service. Very good to work with. Scott Lambert is very communicative regarding the progress of the service. Very good to work with. More

Outstanding service from service advisor Cheyne Hoke. Clearly explained with estimated cost and service time. Vehicle service completed in stated time. Clearly explained with estimated cost and service time. Vehicle service completed in stated time. More

Service was professional and well done. Q courtesy car provided on time. Service consultant was knowledgable and had full record of my car’s prior service. Q courtesy car provided on time. Service consultant was knowledgable and had full record of my car’s prior service. More