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Mercedes-Benz of Midlothian - Service Center
Midlothian, VA
804 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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804 Reviews of Mercedes-Benz of Midlothian - Service Center
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November 20, 2024
The scheduling service process was easy and convenient. The service advisor was friendly and professional. The waiting area was comfortable. The service advisor was friendly and professional. The waiting area was comfortable. More
by ssantiagosmith
Verified CustomerEmployees Worked With
November 18, 2024
I know the service department was very busy, but I was disappointed when I realized the car was not washed before I picked it up. In the past, our cars have been washed after service. I was extremely ha disappointed when I realized the car was not washed before I picked it up. In the past, our cars have been washed after service. I was extremely happy with the service and information from Regina Fitz!! More
by TENPLYR50
Employees Worked With
November 18, 2024
I took my vehicle in for the schedule B service which includes clean the sunroof drains and lubricating the sunroof tracks. However, once I reviewed all items completed; sunroof service was not on the ti includes clean the sunroof drains and lubricating the sunroof tracks. However, once I reviewed all items completed; sunroof service was not on the ticket and was told it was done but not documented on the service ticket, which doesn’t make sense. More
by Romanroman82
Employees Worked With
Cheyne Hoke
November 17, 2024
Agent was great. But the overall customer service can be improved. This is not the first time I have experience such low regard for a professionalism in representing But the overall customer service can be improved. This is not the first time I have experience such low regard for a professionalism in representing the product. More
by DUTCHW118
Employees Worked With
November 17, 2024
Scott lambert is the best service advisor. He alwayssssssss goes the extra mile … greatly appreciated. I respect his integrity . He has been my advisor for many years Exceptional He alwayssssssss goes the extra mile … greatly appreciated. I respect his integrity . He has been my advisor for many years Exceptional 😊😊😊😊😊😊 More
by MALLMISS67
Employees Worked With
November 16, 2024
Ragina was was great! She was very helpful and explained everything well. Everyone who helped me in the Service department was very nice. She was very helpful and explained everything well. Everyone who helped me in the Service department was very nice. More
by tabitha.smith1
Employees Worked With
November 15, 2024
Alan in service has always been great to work with on my 2024 GLS 450. 2024 GLS 450. More
by swampkatt
Employees Worked With
November 15, 2024
Responsive and professional. Work done as quoted and ready on time. Service advisor always courteous and pleasant. Work done as quoted and ready on time. Service advisor always courteous and pleasant. More
by JDYPAR
Employees Worked With
November 15, 2024
The staff is friendly and professional. I have always had a great experience from sales to service. I have always had a great experience from sales to service. More
by DAMERON.ADRIENNE
Employees Worked With
