Mercedes-Benz of Midlothian - Service Center

I received very prompt and professional service from the time that I dropped my car off to the time that I picked it up. The service technician was respectful and polite. He answered all of my questions and time that I dropped my car off to the time that I picked it up. The service technician was respectful and polite. He answered all of my questions and communicated with me about my car. Thank you for such a great experience. More

Been working with this dealership over 20 years ,buying vehicles and servicing them.Always satisfied with customer service and quality of work! vehicles and servicing them.Always satisfied with customer service and quality of work! More

Got there early and was seen right away the check in was great and the tech was great very honest and the work was completed in good time. I left feeling good about my appointment. Great job!!! great and the tech was great very honest and the work was completed in good time. I left feeling good about my appointment. Great job!!! More

Finance clerk may benefit from a little more effort toward customer service. Perhaps the work may be a factor. toward customer service. Perhaps the work may be a factor. More

Alex and scott are fantastic! !! Great work and really good team!! Thank you so much again!! !! Great work and really good team!! Thank you so much again!! More

Very professional service. I was informed throughout the process. Very satisfied. With the service I received. I was informed throughout the process. Very satisfied. With the service I received. More

Disappointed. Nothing was remedied. Paid $600+ no resolution in diagnostics, only to be told I could pay another $600. Recall doesn't apply to my VIN and extende Nothing was remedied. Paid $600+ no resolution in diagnostics, only to be told I could pay another $600. Recall doesn't apply to my VIN and extended warranty doesn't apply. Carwash and vacuum wasn't done. I doubt the safety inspection was done either. I was quoted the repair to airbag would be $3k, I engaged MBUSA and Nicole told them it would $1240.00. I decided to go elsewhere. More

Not as attentive as far as explaining what the issues was with my vehicle nor keeping me updated . with my vehicle nor keeping me updated . More

Dealership provided a loaner which was great, but it was not cleaned between drivers and it was very low on gas. Had to gas in the tank to return vehicle. not cleaned between drivers and it was very low on gas. Had to gas in the tank to return vehicle. More

Scott, our service advisor, was great and always had our best interest at heart. He explained things carefully and made sure our car was well taken care of. best interest at heart. He explained things carefully and made sure our car was well taken care of. More