Mercedes-Benz of Midlothian - Service Center

We had a great experience, Nate the technician was very thorough, Nicole our service advisor was a pleasure to work with. thorough, Nicole our service advisor was a pleasure to work with. More

Ragina Fitz got our Metris Van done quickly and communicated any extras needed through out the process. We had already bought the third break light needed to pass state inspection and Ragina let us communicated any extras needed through out the process. We had already bought the third break light needed to pass state inspection and Ragina let us get that to her to install. Her technician also diagnosed and fixed a long time check engine light for us, thank goodness we don't have to see that anymore. Thanks for your continued great service. Will always come back. If you have a Mercedes Company vehicle, these are the people to go to! More

I have already replied to a survey regarding a $275 analytics charge that was supposed to be deleted from my invoice (I was even given a new invoice) but the full charge was still applied to my bank ca analytics charge that was supposed to be deleted from my invoice (I was even given a new invoice) but the full charge was still applied to my bank card and has not been credited back to my account although its been 3 weeks. I left a message for the cashier and have not heard anything. More

They did a great job and worked me to get a fair price and was able to get the work done a day earlier. and was able to get the work done a day earlier. More

Kudos to Scott Lambert and the service department for great work and attention to details during my recent visit at the Midlothian location! great work and attention to details during my recent visit at the Midlothian location! More

They were a great help to me after getting stuck with locked emergency breaks. They got me repaired and in the road by 11am after having the car towed in overnight. Everyone was VERY HELPFUL. locked emergency breaks. They got me repaired and in the road by 11am after having the car towed in overnight. Everyone was VERY HELPFUL. More

Excellent cooperation in getting my car repaired midway on my trip between FL and NJ. Car was towed in late a night and fixed first thing in the morning. on my trip between FL and NJ. Car was towed in late a night and fixed first thing in the morning. More

Everything is and was top notch but I don’t know some how this is close to 15th review I been ask by Mercedes service related and I didn’t mind to do one but after that it’s really annoying Please stop sen this is close to 15th review I been ask by Mercedes service related and I didn’t mind to do one but after that it’s really annoying Please stop sending same reviews request more than one time Hope you understand my irritation Thank you More

Customer service is good. Mechanics do not clean up well after working on the car. My floor mats were a greasy mess when I picked up my car. Not happy about that Mechanics do not clean up well after working on the car. My floor mats were a greasy mess when I picked up my car. Not happy about that More

The work was done, professional and on time, I left the service manager a message to contact me or email me, but I haven’t heard from him in a couple of days other than that everything else was great. service manager a message to contact me or email me, but I haven’t heard from him in a couple of days other than that everything else was great. More