Mercedes-Benz of Midlothian - Service Center

Ragina kept me informed- pleased with the service, but sorry not to get the car wash. sorry not to get the car wash. More

Service is good. Usually my car gets cleaned up but this time they either stopped doing it or skipped it. Usually my car gets cleaned up but this time they either stopped doing it or skipped it. More

Mercedes-Benz of Midlothian responds so quickly to issues with my car. It is so easy to get in and my issue(s) resolved. I love the video provided of my car in the shop. with my car. It is so easy to get in and my issue(s) resolved. I love the video provided of my car in the shop. More

My 24 month service was performed efficiently. The "free" car wash they offer was not available, nor has it usually been available in the ten years I have been having my cars serviced there. The The "free" car wash they offer was not available, nor has it usually been available in the ten years I have been having my cars serviced there. They said it was out of service due to "construction." I'll believe it when I see it, but this is not a deal breaker. It's the competence of their technicians which counts the most. More

Ragina was great expensive as usual having the credit card fee added to the bill is not a good look for such a great brand card fee added to the bill is not a good look for such a great brand More

The work done on my vehicle was great, the customer service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I complained, he stated that the car wash bay was down. I found this totally unacceptable & told him so. He finally got it washed somewhere. More

Scott is great to work with. Explained everything that I needed and helped me with the different options. Video was great of what the issue was. Thanks Scott, great service a Explained everything that I needed and helped me with the different options. Video was great of what the issue was. Thanks Scott, great service as usual. More

Fantastic service! The entire process went as expected and the work was completed ahead of time The entire process went as expected and the work was completed ahead of time More

The service was okay but no bells and whistles (car cleaning, etc). The virtual video of needs was nice. cleaning, etc). The virtual video of needs was nice. More

The service at this dealership is top notch! Everyone is friendly and hospitable. I look forward to my next visit. Everyone is friendly and hospitable. I look forward to my next visit. More