Mercedes-Benz of Midlothian - Service Center

Regina went above and beyond to make sure that everything went smoothly. In the past, I have not cared for the dismissive treatment from the service department, but Regina was absolutely amazing. She is a gr went smoothly. In the past, I have not cared for the dismissive treatment from the service department, but Regina was absolutely amazing. She is a great asset to have on your team! More

Quick efficient service! Alan was on top of the work and got it done quickly. Alan was on top of the work and got it done quickly. More

It would be nice if we'd been notified proactively, long before late afternoon when we called to inquire, that our vehicle hadn't been worked on. Especially since we made an early morning appointment and a before late afternoon when we called to inquire, that our vehicle hadn't been worked on. Especially since we made an early morning appointment and arrived on time. Further, it was a surprise to see that a 3% service charge would be added to our bill since we used a credit card. We could have just as easily written a check had we known in advance. It appears we were charged for a state inspection. When we bought our cars, state inspections were to be at no charge. When did this change? The theme of this feedback is communications. And communications are not up to par. The repairs on the other hand were fine. No complaints with mechanics. They're knowledgeable and trustworthy, and they raised your score to a 3. Not sure who did the work, so all get 5 stars. More

Car service completed on time as promised, and loaner car is a great perk. Scott is a great service advisor. is a great perk. Scott is a great service advisor. More

Communicated effectively and kept me abreast with each step the service technician conducted. Great job! step the service technician conducted. Great job! More

Everyone in the service department has been friendly, professional and strives to ensure that the car is working well. Alan Mansfield has done an excellent job coordinating service and relaying status u professional and strives to ensure that the car is working well. Alan Mansfield has done an excellent job coordinating service and relaying status updates. More

Excellent service and accommodations are great. Scott and Jonathan are friendly and eager to help.. Scott and Jonathan are friendly and eager to help.. More

Very courteous and professional service from both Regina, who managed the routine maintenance in a very timely way (my car was ready in 2 hours, as projected) and the cashier who promptly applied a discount who managed the routine maintenance in a very timely way (my car was ready in 2 hours, as projected) and the cashier who promptly applied a discount offered to veterans. Much appreciated. More

Excellent customer service from initial phone call to schedule the visit through completion of the service. Ragina was very friendly and knowledgable. schedule the visit through completion of the service. Ragina was very friendly and knowledgable. More