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Mercedes-Benz of Midlothian - Service Center
Midlothian, VA
1,078 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,078 Reviews of Mercedes-Benz of Midlothian - Service Center
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March 24, 2025
i had a good experience the staff was very nice and helpful. the service was fast and complete helpful. the service was fast and complete More
by DANDCDENNY
Verified CustomerEmployees Worked With
March 22, 2025
Great service. Fender repair perfect! My favorite dealership. But I think it’s ridiculous to require a min of 15 words! Fender repair perfect! My favorite dealership. But I think it’s ridiculous to require a min of 15 words! More
by CBELL47733
March 22, 2025
Got the job done. Didn't use my warranty which would've saved me a few bucks but I think it must've been a forgotten step. But still good service. Accommodating and sa Didn't use my warranty which would've saved me a few bucks but I think it must've been a forgotten step. But still good service. Accommodating and saved funds by not doing work that wouldn't solve an issue. More
by Teon Wilson
Employees Worked With
March 22, 2025
Nicole Cutler provided phenomenal, professional customer assistance! As an African American female senior citizen, I appreciate her attention to detail and her sensitivity and respect for my service needs. assistance! As an African American female senior citizen, I appreciate her attention to detail and her sensitivity and respect for my service needs. She worked diligently to assure I remained a satisfied customer. Ms. Cutler should be used as a model trainer for other service advisor employees to emulate. Additional Comments: 1) The lack of readily available customer access to printed warranty information is inexcusable--in my case new tire and wheel replacement warranties were only available via advisor "word of mouth" that the information is stored in MB's computer system. What happens if tech systems are hacked or experience long-term disablement? I am "Old School" and need to read and possess this information for my personal records. 2) Part of the "Mercedes Benz Automobile Care Experience" revolves around customers feeling special. This dealership should seek to improve the ambiance of its customer service waiting areas, particularly the second floor computer usage area which looks somewhat "worn" and dusty. Also, the "munchies" were no longer available after about 4:00 p.m. 3) The limited number (and wait time required) for use of loaner cars was an inconvenience. I look forward to your future improvements. Be blessed! More
by JYC1
Employees Worked With
March 22, 2025
Alan Mansfield is my service rep and he is fantastic! Very respectful and kind. Also I always appreciate a loaner car Mercedes provides! Very respectful and kind. Also I always appreciate a loaner car Mercedes provides! More
by BCBETTY411
Employees Worked With
March 21, 2025
I had a very enjoyable experience didn't have to wait long at all. Outstanding job long at all. Outstanding job More
by ALLENFRY10
Employees Worked With
March 16, 2025
Worst experience ever. No one touched my car in a day and a half. I had an appointment at 0830, around 3:30 I was told That my car would take 5 hours of work. I dropped of No one touched my car in a day and a half. I had an appointment at 0830, around 3:30 I was told That my car would take 5 hours of work. I dropped off my car at 0830, I guess other people were priority over me even though I had an appointment at 0830. All I heard from Nicole was a bunch of “I cant promise you anything but I will make sure we get to your car”. My car stayed over night thinking they would work on it on Saturday. I called Nicole and she told me that they dont work on complicated car issues, it is a day of doing minor jobs. Then why would she tell me to leave my car. She then said that they will work on it on Monday. So I guess everyone at MB think that we dont have jobs of our own or any other responsibilities other then to wait for their mechanics to work on our vehicle. I will NEVER GO BACK TO YOUR MB dealership. I rather drive 3 hours away to get my services done. Please do not call me for anything. I hope someone above Nicole reads this and take action on not only poor performance but the lack of leadership present as I asked to speak to someone higher than her and she gave me some lame excuse. Read this and IMPROVE from it. More
by IESH.CED07
Employees Worked With
March 16, 2025
Best Mercedes Dealership. Ragina was amazing. Service was amazing easy process paying and getting back to my original car. Ragina was amazing. Service was amazing easy process paying and getting back to my original car. More
by lawrence2weaver
Employees Worked With
March 16, 2025
Anyone in the market for a new or used mercedes-Benz I could not recommend this staff or this dealership Enough!!! this experiences made me a Mercedes-Benz team player with pride❤️ could not recommend this staff or this dealership Enough!!! this experiences made me a Mercedes-Benz team player with pride❤️ More
by Rover Guy
