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Mercedes-Benz of Midlothian - Service Center

Midlothian, VA

4.5
1,248 Reviews

1,248 Reviews of Mercedes-Benz of Midlothian - Service Center

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August 08, 2025

Didn’t like that you only got 75 miles on the Rent-A-Car a day in my own car I put at least 100 miles a day on More

by LOUISANDERSONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2025

My service advisor Cheyne Hoke and the team at the service department was great. I will continue to use Mercedes of Midlothian. More

by KAPPA88AF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne Hoke
August 08, 2025

Mercedes Benz Of Midlothian has an Excellent Customer Service and Service Department. Scheduling is never a problem and they will always accommodate you. Thanks,Jim More

by IAGAL77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2025

I am always satisfied with the service and wouldn't take my vehicle anywhere else. More

by Beautiful soul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2025

Dealership is above many others, when it comes to customer service and I have owned ALOT of vehicles. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne Hoke
August 05, 2025

Service done on time as planned. Shared video was useful. Facilities comfortable. Adviser helpful. Car returned washed. More

by krystof.mocala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2025

The facilities are clean and the pre-sale inspection was very thorough with a video showing the different issues. More

by DANPRINGLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe the tech who looked at the car and did an excellent job was Jim
August 02, 2025

The service representative was excellent. Met all of my expectations. I would highly recommend your service. More

by mitchell17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne
August 02, 2025

The service representative was excellent. Met all of my expectations. I would highly recommend your service. More

by mitchell17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne
August 02, 2025

After a very poor experience last year, I was very pleased with Nicole and the team. More

by sprior0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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