Mercedes-Benz of Midlothian

Not only was sales amazing, but the service group is great. I have 2 cars serviced there, and Matt makes sure we feel at home. After purchasing a car, I was able to gather a few after market items for great. I have 2 cars serviced there, and Matt makes sure we feel at home. After purchasing a car, I was able to gather a few after market items for my car. The parts department made sure that I got the most fair price possible, made me feel welcomed as a new client and had everyone from the Dealership Manager down to the key techs working to support a question that I had. I have never received this kind of service from anyone, much less my previous dealership (Acura). This experience is 5 stars all the way around from sales (Jon Barker, Steven Baker and Ryan Pulley) to service and down to the folks that stayed late to make sure my car was available after work. What amazes me is that my 10 year old used car (that we didn't even buy there) gets the same level of attention as my brand new E350! Gosh, with service and support like this, I think it will be tough to get me to buy another brand. Please keep up the amazing work!!! More

Jon, Steve and team entire team are fully focused on client service, and fairness. I've never had a better experience at any car dealer. I think I am in love, with my car, my dealer and the wonderful client service, and fairness. I've never had a better experience at any car dealer. I think I am in love, with my car, my dealer and the wonderful team. Their pricing was fair, their treatment of myself and my friends was unparlelled and they were able to help me select the perfect vehicle and give me a very fair trade in price for my old car. The most amazing thing was that the entire team stayed 90 minutes after closing time to ensure that the car was prepped, detailed and delivered all while I signed the paperwork. I am so excited for my car and for working with the team in the future. As I said, this is going to be a long and amazing relationship. Thanks so much to Jon for helping me find the most amazing E350 at the pricepoint that I wanted! More

I like to take the time out of your busy schedule to say thank you Mr. Jon Barker what a great guy. Sir, your customer service was out standing from the time i came in to the time left it was great. Thank y thank you Mr. Jon Barker what a great guy. Sir, your customer service was out standing from the time i came in to the time left it was great. Thank you for the follow up phone calls and making sure myself and wife was comfortable with the vehicle we purchase. I'm glad to be part of the Mercedes family and i also passed this on to my co workers. Thank Thank Thank.. Ronald Bellamy More

Best car buying experience I have ever had. I arrived from out of town with limited time, however, both Jon Barker and Dawnn Holly took care of the entire process so quickly. I would gladly drive the 13 from out of town with limited time, however, both Jon Barker and Dawnn Holly took care of the entire process so quickly. I would gladly drive the 130 mile trip again for my next car purchase. More

Coming to Midlothian Mercedes-Benz dealership is always a great experience. For service, Matt Webb always welcomes you before you even exit your car and everyone in the service department is always friendly. great experience. For service, Matt Webb always welcomes you before you even exit your car and everyone in the service department is always friendly. In parts, they always go above and beyond helping you and they take the time to find everything you need. Wilder Hickman even provides recommendations on what best solutions and options that best suits my needs. I would highly recommend this dealership, highly professional and always with superior service. More

Before purchasing my new 430S from Mercedes-Benz of Midlothian in 2005, I had reservations about becoming an MB owner. I had heard horror stories regarding maintenance,inconvenience and expense. I glad Midlothian in 2005, I had reservations about becoming an MB owner. I had heard horror stories regarding maintenance,inconvenience and expense. I gladly report that these "stories" have no validity in fact. During the 7 years since I bought my car, I have needed little service on it; it operates dependably and beautifully. I gladly report that all needed service has been accomplished during normal scheduled maintenance reviews and with no incovenience to me; I was provided (at no expense to me) a vehicle to use while service was accomplished. From touch-up painting to full detailing to parts replacement (one small part so far), MB of Midlothian performed effectively, efficiently and with exceptional courtesy. I am treated as a long-valued member of their family. I have never experienced the level of customer care that I believe to be the norm at MB of Midlothian. As for expense, my Mercedes is a gem: I've had need for only normal scheduled service over 7 years, spending far less time and money in automobile maintenance than I anticipated. I am an enthusiastic MB owner! It has been a pleasure to work with Brian Parker at MB of Midlothian. He takes better care of my car than I do. He explains what service is needed, anticipates items that I may overlook (ie. needed state inspection) and coordinates service that remarkably fits my schedule. I just don't think car maintenance can get any better than what I receive at MB of Midlothian. More

5 for excellent service experiences with advisor Matt Webb whom communicates well and explains all service issues and price in detail.All my needs were met and the delivery of my car after service comple Webb whom communicates well and explains all service issues and price in detail.All my needs were met and the delivery of my car after service completion was as promised, also the price was as promised. More

Brought my 2003 SL500 in for service with multiple malfunction codes showing. Ryan was very helpful with getting the car back into safe operating condition and made several recommendations regarding malfunction codes showing. Ryan was very helpful with getting the car back into safe operating condition and made several recommendations regarding the necessity for certain repairs. Jessica helped me immensely with acquiring new tail lights. She even brought the lights in just for me to look at before purchasing with no obligation to buy. Mercedes of Midlothian is nearly 40 miles away but I consider the drive to be worth it for the great service they provide. More

Just returned from a visit to the Mercedes Benz Dealership on Midlothian Turnpike for service on my 2008 ML320CDI. As always, Brian Parker performed his magic and had my car ready for pick-up earl Dealership on Midlothian Turnpike for service on my 2008 ML320CDI. As always, Brian Parker performed his magic and had my car ready for pick-up early in the morning. The car drives like new (53,000 miles) and it was washed and cleaned inside and out. I really appreciate the extra mile this dealership goes to ensure customer satisfaction. Thanks again to Brian Parker and the entire service department for a job well done! More