Mercedes-Benz of Midlothian

Brian is awesome ! I have owned several cars and trucks in my lifetime . I have experienced the highs and lows when it comes to service. Brian Parker makes my experien I have owned several cars and trucks in my lifetime . I have experienced the highs and lows when it comes to service. Brian Parker makes my experience at Mercedes each and every time , just great! How many service people can make you look forward to calling for an annual check- up? Brian' s effort just makes me appreciate my car even more. He is aware I am very particular about my car. I rarely drive my car in the rain. When I pulled in for my state inspection . He said , " I didn't expect to see you today , because of the rain!" If I have a vote for employee of the year.. It's Brian Parker ! Thanks again ! Tommie More

The service and especially your people were great. My problem was difficult to diagnose and your service department and service adviser, Scott, stuck to finding the problem. Scott called my frequently My problem was difficult to diagnose and your service department and service adviser, Scott, stuck to finding the problem. Scott called my frequently to inform me about progress. Even though they were not able to find the source of the problem, they persevered until delivery my vehicle to me. They're professionalism, courtesy and friendliness were beyond expectations. I'll sure be back for them to solve any future problems. More

Got Excellent Service I dropped my car off early on September 17 and picked it up at the end of the day. The Service was completed as scheduled. The representative was ver I dropped my car off early on September 17 and picked it up at the end of the day. The Service was completed as scheduled. The representative was very polite. and kept me updated. More

Awesome They walk the walk. Service first. Customer service is exceptional. They are by far the best dealership in the Richmond are. Professional,kind and cou They walk the walk. Service first. Customer service is exceptional. They are by far the best dealership in the Richmond are. Professional,kind and courteous. I will never by a car from anyone else. More

Great Experience with little stress Had a great experience during our visit to the MB dealer in Midlothian. The sales consultant was very knowledgeable about the vehicle which helped us Had a great experience during our visit to the MB dealer in Midlothian. The sales consultant was very knowledgeable about the vehicle which helped us in making a decision on the purchase. He worked closely with us through the process. Once it came time to close the deal in the business managers office, that took less than 20 minutes. There was no high pressure sales tactics to add additional services like happened when I bought a vehicle from their next door competitor. Once the deal was closed, the sales consultant went over on how to operate all the items. The vehicle was delivered in pristine condition. Would definitely purchase a vehicle from them again. More

service on brake noise This whistling sound when you take foot off brake is reduced. ( less frequent ) I find that a hard push on brake reduces the re-occurrence. . This whistling sound when you take foot off brake is reduced. ( less frequent ) I find that a hard push on brake reduces the re-occurrence. . More

Service update Love working with Ryan at Midlothian Mercedes in the service department. Everybody else that I worked with there has been nothing but professional. I Love working with Ryan at Midlothian Mercedes in the service department. Everybody else that I worked with there has been nothing but professional. It's also nice when someone knows your name and your just happen to be passing by him on the street . More

Professional, Knowledgable and Courteous First Class Dealership, Excellent treatment of my wife and I as valued customers. An efficient process for closing the sales transaction. Great follow First Class Dealership, Excellent treatment of my wife and I as valued customers. An efficient process for closing the sales transaction. Great follow up after the sale was complete. More

Beautiful cars sold by great people.. From the Sales Team (Ralph and Ron) to Finance (Jen), I had a wonderful experience on the purchase of my 2015 Mercedes-Benz GLA 250. I would highly r From the Sales Team (Ralph and Ron) to Finance (Jen), I had a wonderful experience on the purchase of my 2015 Mercedes-Benz GLA 250. I would highly recommend the Sales Staff of Mercedes-Benz of Midlothian. They will help you find the right vehicle to suit your life and style. Thank you guys for everything! More

Great Communication I wan to commend Ron and Scott at Mercedes Midlothian for turning a potential lemon problem into Lemonade. We had several issues with Sprinter be I wan to commend Ron and Scott at Mercedes Midlothian for turning a potential lemon problem into Lemonade. We had several issues with Sprinter because of dealing with several folks not affiliated with McGeorge., One call to Ron Shaban anxiety and problem solved. Big thanks to Scott at Midlothian for informing me every step of the way. Simply they Promised and Delivered. More