Mercedes-Benz of Midlothian

Brian makes a chore quiet pleasant! He always make you feel like you are his only customer. I wish more companies had employees that have good customer skills like Brian does. He always remembers your nam feel like you are his only customer. I wish more companies had employees that have good customer skills like Brian does. He always remembers your name and some personal info about your personal life.l More

I bought my second vehicle from Mercedes-Benz of Midlothian and just like the first time, it was a wonderful experience. My salesperson, Ralph was very knowledgeable and extremely helpful. The sales Midlothian and just like the first time, it was a wonderful experience. My salesperson, Ralph was very knowledgeable and extremely helpful. The sales manager, Steven Baker went above and beyond to ensure my buying experience was positive and even enjoyable. I will definitely recommend this dealership and will be buying my next car from there as well! Thanks! More

Chris was a pleasure to deal with, very knowledgeable and friendly. We were given a thorough description of the vehicle and available options. When we decided on a model, the dealership was able to locate an friendly. We were given a thorough description of the vehicle and available options. When we decided on a model, the dealership was able to locate and receive a vehicle with our exact requirements in a very short period of time. Purchase and pick up was seamless. Chris took the time to thoroughly go over all of the features of the vehicle before we drove away. Enjoyable experience and great vehicle. More

The salesman and his team were ultra-professional, knew the product well and were not pushy. The process of purchasing my car was seamless and efficient. The price on the car was excellent- I felt they w the product well and were not pushy. The process of purchasing my car was seamless and efficient. The price on the car was excellent- I felt they were extremely fair with the trade in value of my previous car. They were responsive to my needs and follow up on the purchase has been beyond my expectation. This is the first Mercedes-Benz I have ever purchased, and given my experience, it will surely not be the last. Great sales team- and great service. More

GREAT experience. I absolutely love my Mercedes. As a former Lexus owner, I wasn't sure about switching brands and was very hesitant, but I am glad I did. The sales experience with Bill was so easy and former Lexus owner, I wasn't sure about switching brands and was very hesitant, but I am glad I did. The sales experience with Bill was so easy and painless. He walked me through the entire process; appraised my trade in efficiently and I was able to secure financing with the dealership very quickly. Thank you for such a GREAT experience!! More

We purchased a CPO ML and could not have been more pleased with the service we received from Bill Cochran. He met every single one of our needs and the service and car exceeded all of our expectations pleased with the service we received from Bill Cochran. He met every single one of our needs and the service and car exceeded all of our expectations. We were looking for a particular year and color of car and Bill worked with us until he found exactly what we were working for. He was an absolute pleasure to work with. Thank you for your wonderful service. We look forward to driving our car for many, many years to come. More

This was my first visit to this dealership. Service Advisor(Brian Parker) was excellent. He greeted me at the vehicle, explained the service and walked me to the lounge. He kept me informed during th Advisor(Brian Parker) was excellent. He greeted me at the vehicle, explained the service and walked me to the lounge. He kept me informed during the process. I would recommend this dealership. More

I've dealt with alot of dealers over the past few decades; However, since purchasing a car from Mcgeorge a few years ago, I've not been anyplace else. My salesman, Chris Dail, always ensures I get th decades; However, since purchasing a car from Mcgeorge a few years ago, I've not been anyplace else. My salesman, Chris Dail, always ensures I get the best deal, is forthcoming with the CarFax, and even a service record history. I've even purchased a few non-Mercedes vehicles and they've all been 'right'. I'm confident that even 'if' any surprises might occur, he'd take care of it. I currently own 2 vehicles from Mercedes of Midlothian and love them both. More

Unfortunately, both of Richmond's MB dealers are owned by the same family. Therefore, they have absolutely no incentive to provide good service or to negotiate on price if you're buying a car. The new GM f the same family. Therefore, they have absolutely no incentive to provide good service or to negotiate on price if you're buying a car. The new GM fired the excellent service manager they used to have, and service quality has plummeted. Previously, if you took a problem to them, they would fix it. Now they will fight tooth-and-nail, hoping to run out the factory warranty so they can stick you with the bill later on. And the prices for routine service have to be seen to be believed. MB no longer offers much value, if it ever did. The whole experience remains appealing only to those poor souls desperate for prestige. Get it while it lasts! More