Mercedes-Benz of Marin

Overpromise and Underdeliver...way under! Against the Overpromise and Underdeliver...way under! Against the advice of friends and colleagues, I gave in to temptation and purchased a vehicle from R.A.B. Overpromise and Underdeliver...way under! Against the advice of friends and colleagues, I gave in to temptation and purchased a vehicle from R.A.B. Motors. Now I have a new $80,000 vehicle that handles like a '76 Chevy Nova with speakers that sound like a transistor radio and a navigation system that requires a Ph.D. in Chinese algebra to operate. The vehicle has been in the shop 3 times in the first 90 days, and they have yet to address any of the problems. The dealer's response, essentially, has been "Hey, your car...your problem". In fairness, I should disclose that they did kindly offer to buy the vehicle back....AT $18,000 below the payoff amount and $14,000 below the wholesale value. "First class customer experience"...please - it's the same customer experience that you'll get at Vinny's Auto Sales (complete with the smarmy sales representative who will run back and forth between his office and "his manager" and "the finance guy" about a dozen times "to get you the absolute best deal"). The second you sign on the dotted line, your just another sucker that's stuck with an expensive vehicle. They know it, you know it, and they know that you know it - and you know what? That's the whole idea - that's actually their business model. Do yourself a favor folks, run - don't walk - and find yourself a reputable dealer. You'll be glad you did. More

I would strongly encourage any prospective buyer to be cautious in terms of purchasing any new Mercedes at R.A.B. Motors - particularly if it's a virtual "not in stock" or "build-to-order" buy; that is, i cautious in terms of purchasing any new Mercedes at R.A.B. Motors - particularly if it's a virtual "not in stock" or "build-to-order" buy; that is, if it's a transaction where the vehicle is not physically on the R.A.B. Motors' sales lot. In short, I had a very bad experience and question R.A.B.'s commitment to customer service at all levels - from sales and, with all due respect, to ownership. While perhaps an aberration, our experience with R.A.B was at best sloppy & unprofessional and.... at worst, our experience was full of misrepresentation(s), dysfunction, disingenuous and disrespectful behavior. Notably, we ended up buying the same model from a another dealership via (of all things) our Costco Membership - Strange, but true! More

I have had good experience with R.A.B Motors in part because I ask questions and specify what, exactly is to be done to my car. To avoid unpleasant surprises I always ask for an estimate before approvin because I ask questions and specify what, exactly is to be done to my car. To avoid unpleasant surprises I always ask for an estimate before approving any work on my car. The staff seems not to change, is friendly and tries to make the owner's car service task as easy as possible. It's not cheap but one does get good service that's in keeping with owning a Mercedes-Benz. More

Very disappointed in these guys. I contacted all the Very disappointed in these guys. I contacted all the local dealers looking for an SLK55 to test drive. This one called me back and said they ha Very disappointed in these guys. I contacted all the local dealers looking for an SLK55 to test drive. This one called me back and said they had one in stock, come on up and try it out. I took an hour and drove up there, where the manager flat out said 'We don't test drive these vehicles'. A complete waste of 2 hours of my time. Um, excuse me, but am I crazy for wanting to test drive a vehicle before I spend $75,000 on it?!?? If that weren't bad enough, they were trying to gouge me for $5k over MSRP where I've been able to get one from another dealer for $1700 off MSRP. More