Mercedes-Benz of Marin

Purchased a vehicle June 18, 2023. During sales process (4 hours) I was told vehicle had a garage door opener - it does not. I was told Android Auto would work with the car (no Naviga During sales process (4 hours) I was told vehicle had a garage door opener - it does not. I was told Android Auto would work with the car (no Navigation included) - it does not. I was told I could purchase Navigation later. When I did that, the Navigation I received had only 6 out of 9 functions activated and I am told I have to "purchase" the additional functions to complete Navigation. I was sold an Extended Warranty policy and was told that it covers the technology systems (computers) & electronics in the vehicle just like the new car warranty that came with the car - it does not. There is a check box on the policy Declarations page foe covering Technology that I found was not checked. It has been 8 weeks now and I have been going round and round with the dealership, Sales manager and General Manager, and nothing is getting done. All I am getting is stories and claims that the technology is included in the warranty, but they refuse to provide any documentation to support their claims. I have purchased a couple dozen vehicles over the years and I expected Mercedes Benz to be my best experience - it has been and is still being the worst car buying experience of my life. DO NOT PURCHASE A VEHICLE FROM MERCEDES OF MARIN!!! TERRIBLE, DIFFICULT, DISAPPOINTING! More

Do not buy a car from this dealership. Buyer beware! I purchased a 2022 GLC 300 from them less than a month ago, and it has been a horrible experience. The car alarm kept going off, so I Buyer beware! I purchased a 2022 GLC 300 from them less than a month ago, and it has been a horrible experience. The car alarm kept going off, so I brought it into service not once but twice, only to be told after my second visit that I would be required to manually turn off the car's motion sensor everytime I left my car when my dog was inside, which is everyday. Mind you this is a 3 step process. Anyone else feel like doing a 3 step process everytime you leave your car? What worse, is this was never disclosed to me at any point before my purchase, or else I would have NEVER purchased it in the first place. Mind you they let me service it twice before they told me so they could ride out the time where I could return it. I also spoke to Gino Minnetti who actually said that disabling everyday wasn't an issue, and essential that I should just get over it. Seriously? And that they wouldn't have time to disclose this to me at time of purchase. Dog owner's are you scared yet? Never, ever buy a car from these people. Or you will be very sorry. More

Do not buy a car from Mercedes of Marin! Buyer beware! I purchased a 2022 GLC 300 from them less than a month ago, and it has been a horrible experience. The car alarm kept going off from t Buyer beware! I purchased a 2022 GLC 300 from them less than a month ago, and it has been a horrible experience. The car alarm kept going off from the first day. So, I took in for service not once but twice. Only to be told after my second service that I would need to manually turn off the alarm (a 3 step process) everytime that I left the car when my dog was inside, which is everyday. This feature was never disclosed to me at the time of purchase or I would have never bought it in the first place. They let me service it twice, so they could ride out the time where I could return it. When I spoke with the service manager Gino Minnetti, he actually told me it wasn't a big deal that I had to manually turn off the alarm everytime I left my car. And that "I'd just have to deal with it". And that they would not have had time to disclose this alarm feature at the time of purchase. Dog owners are you scared yet? Never, ever buy a car from these people. More