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Mercedes-Benz of Marin
San Rafael, CA
386 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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386 Reviews of Mercedes-Benz of Marin
May 12, 2021
Had little problems with service manager quickly sorted it out. Service Adviser failed to follow up sent no texts or returned calls for two days it out. Service Adviser failed to follow up sent no texts or returned calls for two days More
by harjitsinghrao
Employees Worked With
Eliseo Estrada
May 11, 2021
My sales guy David Lu Was fabulous. He was extremely helpful , He responded to all my needs, He called me back with information on the vehicles, he returned my calls, and he was not pushy . I probably w helpful , He responded to all my needs, He called me back with information on the vehicles, he returned my calls, and he was not pushy . I probably would not of bought my car if it wasn’t for him. Very happy with the service and my car More
by Celia
Employees Worked With
MICHELE MCLELLAN, DAVID LU
May 10, 2021
The best dealership experience ever and I have been buying Benz for years . It was worth 2 hours drive . They delivered what they promise i highly recommend buying Benz for years . It was worth 2 hours drive . They delivered what they promise i highly recommend More
by tariq
Employees Worked With
SCOTT CARTER
May 07, 2021
The leasing experience could not have been worse. The management, who are now gone except one, delivered a scratched, damage car that leaked forcing a filing a complaint with the motor vehicle board. The management, who are now gone except one, delivered a scratched, damage car that leaked forcing a filing a complaint with the motor vehicle board. The lease is up soon and our concern was how this unscrupulous dealership would handle that. The car was taken there for minor service three months ago and full services scheduled at the dealership deliberately in anticipation of them making unlaw and false claims regarding condition. The service manager Robert, refused to service the car. Penske who owns this dealership is a dishonest company which refused to take any responsibility for the lemon/damaged car they sold. Mercedes Marin is an unethical dealership and worse sexistist with management who actually screamed to bring a man into the room, after stating their marriage status and that “ no one there gets divorced” As predicted they still take no responsibility and remain unethical. More
by Lousia
Employees Worked With
Marc Freschet, Jose Uribe
May 07, 2021
Terrible service yet again. They screwed up the 1st service, ruined the brakes which had nothing wrong with them. Took a week to fix their 1st mistake and then they are too lazy to send their own drive service, ruined the brakes which had nothing wrong with them. Took a week to fix their 1st mistake and then they are too lazy to send their own driver so they kept trying to book lyft, who didn't have any drivers. We had to escalate to the management after an hour and a 1/2 of waiting. It's the service I would expect from Kia not Mercedes More
by MD
Employees Worked With
No idea, too many phone trees. Names not listed, Angelo Gomez
April 27, 2021
Frank did an excellent job. Very professional. I would recommend him.not pushy at all. Very pleasant. Instructions on car were excellent. A very smooth trans action. recommend him.not pushy at all. Very pleasant. Instructions on car were excellent. A very smooth trans action. More
by Suzanne
Employees Worked With
FRANK ANDRETTA
April 23, 2021
I can not offer enough praise for Eliseo Estrada in Service. I felt totally cared for during the entire repair experience. Eliseo is a refined, polite gentleman and spent lots of his personal time maki Service. I felt totally cared for during the entire repair experience. Eliseo is a refined, polite gentleman and spent lots of his personal time making sure that my car work was done to perfection. I am very grateful to Eliseo and to the service dept. for being top notch professionals. More
by NICK R
Employees Worked With
Eliseo Estrada
April 22, 2021
My engagement was with a more than accommodating service department. So courteous & respectful, they provide me with important and useful data. If asked they will draw me a picture to understand ensuring my department. So courteous & respectful, they provide me with important and useful data. If asked they will draw me a picture to understand ensuring my questions are throughly answered. In addition to providing cost saving tips. Thank you, More
by Systrics
Employees Worked With
MAX LOFARO, Eliseo Estrada, TRACI CRESPO
April 18, 2021
Was handled very poorly after buying 5 cars from dealer since 2006! Feel sad because I love the service and Angelo Gomez is wonderful actually he’s the best I’ve ever had there. Are used to use Mary and t since 2006! Feel sad because I love the service and Angelo Gomez is wonderful actually he’s the best I’ve ever had there. Are used to use Mary and then Angelo happened. Mary is retired and she was good too but Angelo goes over the top to take care of everyone More
by sc9631
Employees Worked With
HERBERT SCHONIAN, MICHELE MCLELLAN, Angelo Gomez
April 15, 2021
Very professional, personable dealership.Very easy to Very professional, personable dealership. Very easy to communicate with and always assures me that I am getting the best service possible! Tracy, my Very professional, personable dealership. Very easy to communicate with and always assures me that I am getting the best service possible! Tracy, my service rep ,goes out of her way to clearly explain the mechanics necessary to complete the service! I know that she understands the various parts of the car. More
by Bernin2
Employees Worked With
TRACI CRESPO
