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Mercedes-Benz of Marin

San Rafael, CA

4.7
332 Reviews

540 Francisco Blvd W

San Rafael, CA

94901

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332 Reviews of Mercedes-Benz of Marin

July 29, 2024

Took 4 days to perform less than 1 day of actual service. Waited 30 minutes to get checked in for my scheduled appointment. Nothing done day 1. End of day 2 I was informed of necessary repairs. Day 3 work st More

by rnaventi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick palmero
Jul 29, 2024 -

Mercedes-Benz of Marin responded

We apologize for the delays you experienced during your service visit. We strive to provide timely and efficient service, so it's disappointing to hear about this extended timeline. If you'd like to discuss further or have any additional concerns, please reach out at your convenience. Thank you, Leadership Team - customerexperience@swickard.com

July 27, 2024

Professional. Knowledgeable. Friendly. My service advisor knows my preferences and concerns and always takes time listen understand and do his best to resolve any More

by robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAX LOFARO, Eliseo Estrada, Angelo Gomez
Jul 29, 2024 -

Mercedes-Benz of Marin responded

Robin, we're delighted to hear that our team at Mercedes-Benz of Marin has earned your trust and confidence. Thanks for sharing such positive feedback!

July 27, 2024

I been bring my car for service with this dealership for the last 8 years, never have any problems. The services representative are always very professional and keep you up to date regarding my car. Th More

by elew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Gomez
Jul 29, 2024 -

Mercedes-Benz of Marin responded

Thank you for your loyalty over the past 8 years! We're delighted to hear that Angelo and our team at Mercedes-Benz of Marin provided professional service. We appreciate your continued trust in us!

July 26, 2024

Joe Maligat, my Service Advisor was just great! Very good listener and explained everything I needed to know about the service. Car was even ready earlier than expected, so kudos to the whole team! More

by Dhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maligat
Jul 26, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that Joe and the team at Mercedes-Benz of Marin provided excellent service! Thanks for sharing your positive experience with us.

July 26, 2024

The service team and my advisor was knowledgeable and helpful. Great service from this excellent team! More

by dka976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arliegh and Joe
Jul 29, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that our service team at Mercedes-Benz of Marin provided knowledgeable and helpful assistance. Thanks for the great feedback!

July 24, 2024

Nice and friendly people to work with, they earned my trust and ai am happy to bring my car to Marin Mercedes for servicing More

by Annie.cheung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 25, 2024 -

Mercedes-Benz of Marin responded

Annie, we're delighted to hear that our team at Mercedes-Benz of Marin earned your trust and made you feel welcome. Thanks for choosing us for your car servicing needs!

July 23, 2024

Great people , service, and community. Thank you for your service and support. What could have been a difficult time became an important change for the better. More

by Bellamoonshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANTHONY SORIANO
Jul 23, 2024 -

Mercedes-Benz of Marin responded

We're so glad to hear that our team at Mercedes-Benz of Marin could make a positive impact during your visit. Thank you for the kind words and support!

July 23, 2024

From the moment we arrived for our appointment, everyone was absolutely professional, kind and knowledgeable. More

by shelleydorfler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
While our service advisor was at lunch his colleague at the next desk got us started. He is a lovely person. , Angelo Gomez
Jul 24, 2024 -

Mercedes-Benz of Marin responded

Shelley, thank you for sharing your positive experience with the team at Mercedes-Benz of Marin! We're delighted to hear that our professionalism and kindness stood out during your visit.

July 22, 2024

I live in Santa Rosa but make the commute to Marin because the customer service has always been excellent. Thank you Angelo for going above and beyond to ensure I was well taken care of. Highly recomm More

by prleipfert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Gomez
Jul 23, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that Angelo and the team at Mercedes-Benz of Marin made your commute worthwhile with their excellent service. Thanks for recommending us!

July 20, 2024

Liliana Griffis my service advisor was great, very customer focused and knowledgeable. I would recommend her to anyone that is looking for services on their MBZ. MBZ of Marin should be proud to have More

by Talbiento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Griffis
Jul 22, 2024 -

Mercedes-Benz of Marin responded

Thank you for highlighting Liliana's excellent service at Mercedes-Benz of Marin! We're proud to have her on our team and appreciate your recommendation. Safe travels in your MBZ!

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