Mercedes-Benz of Long Beach

Great service department, Kept me appraised of my service, and time management. Was quite surprise with the video, that was sent to me, explaining my service. All Mercedes dealers should adapt this service, and time management. Was quite surprise with the video, that was sent to me, explaining my service. All Mercedes dealers should adapt this method. More

A huge thanks to Herb and Sophany! It was Herb that original reached out to me and although we were not considering a van at the time, in my conversations with Herb, it suddenly made sense to do so. original reached out to me and although we were not considering a van at the time, in my conversations with Herb, it suddenly made sense to do so. More

Raymond was fantastic. We got a last minute flat tire and he took care of us right away. Super efficient and he gave us excellent customer service. he took care of us right away. Super efficient and he gave us excellent customer service. More

This dealership, both in sales with Toshi, and in service with Christian. Both have exceeded expectation in customer service. Each have exhibited exemplary attention to our needs. with Christian. Both have exceeded expectation in customer service. Each have exhibited exemplary attention to our needs. More

Good service and like the phone communications and maintenance video. The pen for customer signature should be wiped clean between customers. Price for tire rotation was too high. maintenance video. The pen for customer signature should be wiped clean between customers. Price for tire rotation was too high. More

Colby has great customer service skills . When I arrived he was very attentive and polite .It really shows Colby cares about the client’s comfort and convenience . he was very attentive and polite .It really shows Colby cares about the client’s comfort and convenience . More

Excellent Service Nicholas Ortiz provided friendly professional service for my car in a short period of time. Thank you for your service. I would recommend this dealer Nicholas Ortiz provided friendly professional service for my car in a short period of time. Thank you for your service. I would recommend this dealership. More

I brought my GLK350 here for the Takata air bag recall service. Service was competent and excellent as always. Plus the complementary car wash is a nice touch. service. Service was competent and excellent as always. Plus the complementary car wash is a nice touch. More

RECALL NOTICE SUNROOF EXCELLENT SERVICE LOVED THE AFTER VIDEO ANALYSIS YOU EMAILED ME, SAYING I DO NOT NEED SERVICE NOW BUT BACK BRAKE PADS ARE AT 50 % & Employees dealt wi EXCELLENT SERVICE LOVED THE AFTER VIDEO ANALYSIS YOU EMAILED ME, SAYING I DO NOT NEED SERVICE NOW BUT BACK BRAKE PADS ARE AT 50 % & Employees dealt with: COLBY SHAFFER at Mercedes-Benz of Long Beach WAS HELPFUL & VERY PROFESSIONAL More

quick, efficient service Service completed on time. No surprises. Social distancing protocols in place. No problems. Accomodations were a little sparse for those of us cho Service completed on time. No surprises. Social distancing protocols in place. No problems. Accomodations were a little sparse for those of us choosing to wait for service. More