Mercedes-Benz of Long Beach

Service was great. Edward was efficient and worked hard for the sale. He made sure we were well taken care of from start to finish..down to a bow on the hood. Edward was efficient and worked hard for the sale. He made sure we were well taken care of from start to finish..down to a bow on the hood. More

They were very good and helpful… would go back to our sales rep Steve in the future. sales rep Steve in the future. More

Nice people and easy to work with, Lee Dawsom one of the Manages Rania in sales and Joel in Finance are great people Manages Rania in sales and Joel in Finance are great people More

Steve is the best salesman. He’s very friendly and extremely patient. Everyone there is very welcoming and willing to help. He’s very friendly and extremely patient. Everyone there is very welcoming and willing to help. More

Very nice salesman Marcos ill give him 10 stars out of 5 entire staff very professional and very satisfied entire staff very professional and very satisfied More

Great Everything was great. He took very good care of me. Great experience. Thank you He took very good care of me. Great experience. Thank you More

Excellent experience buying a new Mercedes at Mercedes of Long Beach. It was a pleasure dealing with Toshi and Lisa Sato. Long Beach. It was a pleasure dealing with Toshi and Lisa Sato. More

Aş expected very helpful, courteous and respectful. I am happy witch all people who helped me .. I am happy witch all people who helped me .. More

I really hate giving bad reviews but I had a nightmare experience with the service department at Mercedes Benz Long Beach today. Took my car in with a dead battery because a light was left on overnight. T experience with the service department at Mercedes Benz Long Beach today. Took my car in with a dead battery because a light was left on overnight. The service manager Jaysen told me that my alternator failed their diagnostic tests and a new one would cost me over $3500. Besides the outrageous price gouging, that was a red flag as I've never heard of an alternator going bad because of a light being left on. He told me he double checked everything with his foreman and that it definitely needed a new alternator. I ended up calling BenzWorks in Huntington Beach for a second opinion and they told me they'd do the same fix for half the price. The service manager told me that my car wouldn't hold a charge so I paid $200 to have it towed to BenzWorks where they ran all the same diagnostic tests. The tests were completely clean. Passed all inspections. The battery was fine. The alternator was fine. They charged me $0 and I was able to pick it up and drive it home the same day. You expect a dealership to price gouge you but to lie about failed tests and quoting thousands of dollars in repairs for a vehicle that is perfectly fine? That's so incredibly dishonest and shady. I'm now wondering how many repairs I had done at this dealership that were not necessary. I love my Mercedes but this is now my second horrible experience at a Mercedes dealership in Orange County after a similar nightmare experience at Fletcher Jones in Newport Beach. We were planning to buy a second Mercedes soon but now we'll buy another brand. Avoid this shady dealership! Don't buy a car here and never get your car serviced here. More

Marcos whom I worked with was very helpful and made it very easy for me to purchase my leased auto. He was very patient and explained in great detail what was needed of me and made the whole process stre very easy for me to purchase my leased auto. He was very patient and explained in great detail what was needed of me and made the whole process stress free. More