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Mercedes-Benz of Long Beach
Signal Hill, CA
638 Reviews
There are numerous reasons why drivers choose Mercedes-Benz of Long Beach. Proudly serving Signal Hill, Downey, Carson CA and Lakewood CA, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
That means you can expect to learn all of the features of the specific new Mercedes-Benz C-Class, GLC 300, E-Class, GLE 350 or GLA 250 you're interested in. In the market for a pre-owned car? Our team will be happy to fill you in on each of the reliable options in our inventory. And when the time comes for you to drive home your next car, our auto finance team is standing by with solutions to fit your individual needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 638 reviews
October 21, 2025
My new favorite Mercedes dealer! Everyone from reception to service to sales is exceptional. This will be the only dealership I visit moving forward. Everyone from reception to service to sales is exceptional. This will be the only dealership I visit moving forward. More
by E_Armor
Verified Customer
October 21, 2025
Dealership and salesman were amazing, I will definitely let friends and family known of this location. let friends and family known of this location. More
by LMART21
Employees Worked With
October 18, 2025
Toshi and Lisa were super nice, they’re friendly, and warm..They are super transparent and direct to the point when it comes to business… warm..They are super transparent and direct to the point when it comes to business… More
by OPULENCIARIA
September 28, 2025
Toshi gave me great offers. It took a time to decide my mind. I could get a great car I really want. Thank you very much for your support. I really appreciate it. It took a time to decide my mind. I could get a great car I really want. Thank you very much for your support. I really appreciate it. More
by YASUHIRO KAWAI
Employees Worked With
September 23, 2025
If I can give NO STAR I will definitely do so. . such a bad experience I had with this Mercedez Benz service location. PLS WATCH YOUR STATEMENT WHEN YOU ARE GETTING A LOANER.. they will charge you . such a bad experience I had with this Mercedez Benz service location. PLS WATCH YOUR STATEMENT WHEN YOU ARE GETTING A LOANER.. they will charge you the deposit hold of $200!!!! I went to this location for the first time for a recall that was sent out.. made an appt on Sept. 3rd and got a loaner due to the duration and time I was dropping the car off. The next day afternoon I returned the car and took off with my car.. the following week I checked my statement for the credit card I used for the loaner and came to my surprise the $200 hold charge is still there.. I called the loaner dept and I was told that it would take 7-10 business days., mind u I always get a loaner when I get my car done and typically it’s just a hold and not charge. It’s now about 3 weeks and the charge is still on my card.. it took many calls to them complaining about it for them to look into their vendor that handles that piece and sure enough they had an issue that was found.. No one called me or said anything about this complaint even after talking to the mgr. Now I was told that I have to wait another 7-10 days for the deposit to reflect on my credit card. It’s not about the amount or the money it’s the accountability and there’s definitely nothing from this MB location nor the mgr I spoke to.. PLS CHECK YOUR STATEMENTS.. who knows how many customers this happen to without realizing they are charging for the loaner!! Will never go to this location again! More
by jayannehernandez
Employees Worked With
Anthony and Kobe (mgr)
May 16, 2022
If you go to this dealer I highly recommend that you request Krystal Cortez. I was a first time buyer and you know how nerve wrecking that can be but thankfully I got her because she was more than happy request Krystal Cortez. I was a first time buyer and you know how nerve wrecking that can be but thankfully I got her because she was more than happy to show me the car and test drive it. She was super consistent and didn't get any pushy feeling at all unlike other places. She was good at answering any questions I had and if she didn't know she made sure to find out very quickly. Super friendly and professional even when the store was closed she replied to my email and helped me schedule an appointment to see the car. The car buying process is a moment to remember so the service you get is something you want to remember in a positive light. No one wants to get some grumpy person who feels too pushy or acts like they can care less if you buy the car or not and if you want a guarantee that your service will be just as good as the car you are looking to buy ask for Krystal Cortez i promise you wont regret it i know i didn't. I was lucky enough to get her without asking but that's why i wanted to let anyone else know who wants great service to request for her you're welcome. More
by Thomas Hood
Employees Worked With
Krystal Cortez
December 20, 2021
Dez Desbian was not professional at all when I went to see the new GLE 350 4Matic the dealership was empty and he acted like he doesn't even care to show me the car he called me and made an appointment ev see the new GLE 350 4Matic the dealership was empty and he acted like he doesn't even care to show me the car he called me and made an appointment even then he changed his attitude when I reached I should've understood by looking how not one customer was at their dealership employees just watching the big TV in the lobby and chatting no business being done here and Dez was disrespectful and said go buy the car somewhere else don't waste my time when I found his offer on the GLE hysterical since he said there is a $30000 markup on a regular GLE 350 which had a MSRP of $64000 the upper management need to discipline Him. More
by john roberts
Employees Worked With
Dez Desbiens
September 23, 2021
Just picked up our new 2021 GLS63 from Dez. This is our 10th Mercedes from this dealership. We live in San Diego, but the local dealers are nowhere near as transparent and forthright as Dez. We custom orde 10th Mercedes from this dealership. We live in San Diego, but the local dealers are nowhere near as transparent and forthright as Dez. We custom ordered the SUV in December/January and given the chip shortages, we had to painfully endure delays in production. But, Dez was extremely diligent in monitoring the status and furnishing updates. Since MB is suspending production of V8's for AMGs and similar cars, Dez and Long Beach could have easily sold this for well above list given current market dynamics. Yet, Dez and Long Beach honored our deal and sold it to us at list. That's loyalty and customer service! More
by dewarsandsoda
Employees Worked With
Dez Desbiens
