Mercedes-Benz of Littleton

Dan Schrubbe is the reason I use the Littleton location. I count on him. I am never disappointed. I count on him. I am never disappointed. More

I had a great experience with MB Littleton. I worked with Corey Chu. Corey was extremely helpful and knowledgeable. I also had a great experience with the members of the MBL team. I worked with Corey Chu. Corey was extremely helpful and knowledgeable. I also had a great experience with the members of the MBL team. More

I’ve had generally positive experiences with Mercedes-Benz of Littleton in the past, which is why this most recent service visit was so disappointing. I’ve consistently brought my vehicle to the Mercedes-Benz of Littleton in the past, which is why this most recent service visit was so disappointing. I’ve consistently brought my vehicle to the dealership since the beginning of ownership because I trusted the quality and professionalism of the service department. Unfortunately, this latest experience seriously damaged that trust. During my recent B Service, the engine cover was broken during service. To the dealership’s credit, it was replaced after I noticed the issue. However, the fact that I had to catch that myself was already concerning. I then brought the vehicle back specifically to ensure everything else had been properly inspected and reassembled. I was reassured that everything had been checked and was in proper condition. That reassurance turned out to be meaningless. While cleaning my engine bay after a wash, I discovered that the air intake assembly had been left disconnected entirely. It was not properly attached to either the engine or the front intake housing near the grille. The retaining clip was off, and the intake was essentially just wedged loosely into place. This is not a minor cosmetic oversight — it is basic mechanical work that should never leave a dealership in that condition, especially after the vehicle was supposedly re-inspected a second time. If something this obvious was missed twice, it raises serious concerns about the quality and attention to detail behind the rest of the service. At this point, I have no confidence that the oil filter, engine air filter, or cabin air filter were even installed correctly. When customers pay dealership pricing, they do so expecting competence, accountability, and thoroughness. That expectation was not met here. The fact that my vehicle is a 2015 model should not translate into careless workmanship or lower standards of care. It is a very well-maintained vehicle, and it deserved far better attention than what it received during this visit. It’s honestly shocking that such a routine and straightforward B Service could be mishandled to this degree. This experience has significantly reduced my confidence in the service department, and unless major improvements are made in quality control and accountability, I would struggle to trust Mercedes-Benz of Littleton with my vehicle again. More

I had been having problems with my all around camera view and after being diagnosed by MB of Littleton, they were able to replace the camera under warranty even though it had been expired for several months. and after being diagnosed by MB of Littleton, they were able to replace the camera under warranty even though it had been expired for several months. All thanks to the efforts of my service representative Chris! Thanks so much Chris for all your hard work! More

I have had an excellent experience with the sales team. I did not provide a higher rating because my new car has two issues that should have been discovered before it was ready for sale. I did not provide a higher rating because my new car has two issues that should have been discovered before it was ready for sale. More

I just typed out my review for MB Littleton giving them well-deserved high praise. However, when I tried to scroll down on my phone the page refreshed & lost what I previously typed. So while MB Littleton well-deserved high praise. However, when I tried to scroll down on my phone the page refreshed & lost what I previously typed. So while MB Littleton is great & I left comments stating as much, Dealer Rater does not meet the same level. Of excellence. Thanks MB Littleton! More

Excellent and Professional as well as always courteous! Eating a loaner car is always appreciated Eating a loaner car is always appreciated More

We had to get experience with Dakota Hadid And our finance manager Andrew Benavideswas really good kidos to both finance manager Andrew Benavideswas really good kidos to both More

The dealership was very helpful. This was a sudden emergency and everyone was amazing. Shout out to Jolene. I very much enjoyed working with her on this and getting me through this e This was a sudden emergency and everyone was amazing. Shout out to Jolene. I very much enjoyed working with her on this and getting me through this event. More

I will never do business with you again. You refused to honor a MB warranty. You refused to honor a MB warranty. More