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Mercedes-Benz of Little Rock - Service Center
Little Rock, AR
717 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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717 Reviews of Mercedes-Benz of Little Rock - Service Center
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August 08, 2018
20K Mile Service My 20K mile service went as smooth as it possibly could. Friendly people and good service! Kym and Kevin took care of me and got me on my way. My 20K mile service went as smooth as it possibly could. Friendly people and good service! Kym and Kevin took care of me and got me on my way. More
by JOEY_W
Verified CustomerEmployees Worked With
Kevin Wilson, Kym Phillips
August 08, 2018
Oil change I called Stephen Tuesday morning in hopes of getting in for an oil change this week. Not only did he respond quickly but he got me in that day and ha I called Stephen Tuesday morning in hopes of getting in for an oil change this week. Not only did he respond quickly but he got me in that day and had me out within a couple of hours. I have called before (Chris) and received horrible service. She doesn’t call back. Isn’t very personable and always make me wait atleast 1-2 weeks. More
by BXWILLIAMS1
Employees Worked With
Steven
August 08, 2018
Backseat recall & 8000 mi ckup My employ was very efficient & knew what to do. He was very nice in getting me settled in waiting room. The appointment was 30 min shorter than My employ was very efficient & knew what to do. He was very nice in getting me settled in waiting room. The appointment was 30 min shorter than expected!!! He was very knowledgeable & knew what need to be done More
by carolyn_brazil
Employees Worked With
I don’t remember any names
August 08, 2018
Great experience with Service Advisor to repair I had a coolant leak and dropped the car off without an appointment. I have had a new Service Advisor Rep, Kym Phillips for the last couple of years I had a coolant leak and dropped the car off without an appointment. I have had a new Service Advisor Rep, Kym Phillips for the last couple of years and she took care of the problem right away, although it took a week for the repair. She was able to get me a loaner car, which helped me get back to my business. Kym is very responsive, and puts a personal touch on every trip for service. I would highly recommend her! More
by JWILSON23
Employees Worked With
Kym Phillips
August 07, 2018
Replace air conditioner compressor Dropped in with top down on a fairly pleasant day, having come from the car wash where I had to put the top up! But to my dismay, no cold air through Dropped in with top down on a fairly pleasant day, having come from the car wash where I had to put the top up! But to my dismay, no cold air through the car wash. Allan suggested I bring it in the next day as I was heading to Florida. Took it in and left it for the week. Texted with the problem, solution and price. Working when I got back. Always great service. More
by CHEFRICK
Employees Worked With
Allen Blair
August 07, 2018
My last visit with Mercedes Benz of Little Rock was great I am delighted to meet such wonderful staff; For the first time, I felt like I were part of a family; Superb Customer Service second to none. Thanks. I am delighted to meet such wonderful staff; For the first time, I felt like I were part of a family; Superb Customer Service second to none. Thanks. More
by AJACKZ201
August 06, 2018
Pricey vehicle for poor service I went with a Mercedes dealer thinking I would receive top quality service and benefits, I’ve been severely disappointed. My vehicle is brand new and I went with a Mercedes dealer thinking I would receive top quality service and benefits, I’ve been severely disappointed. My vehicle is brand new and it’s already been in the service department three times! Every time I’ve scheduled a service I’ve had to wait at least two weeks, if not longer, to be seen. On one occasion the service department promised they would deliver me to my place of employment via their “courtesy shuttle “, wrong! I was left stranded and a Ford representative drive me to my place of employment😡 step up your game Mercedes, you may sell me a vehicle once but you don’t keep customers with poor service. More
by was755
Employees Worked With
Kevin Wilson
August 05, 2018
No one ever answers the phone in the Service Dept . I had t! It took over 9 hours for Service B to be completed on my car. When I questioned that they said they were behind from the day before. As I said , this It took over 9 hours for Service B to be completed on my car. When I questioned that they said they were behind from the day before. As I said , this is my 5 th Mercedes and I have never had this problem with making an appointment or taking that long for service to be completed. I had to call numerous times before anyone answered the phone, I left a message and never was called back for an appointment, You should have someone answering the phone on every call. Or saying hold please and coming right back More
by dancecity
Employees Worked With
Other Employees :
My Service Rep I was given was trying very hard but I had never had him before. , Steve Roscoe, Carey Gavito
August 04, 2018
wonderful Your people are very knowledgeable . In addition to servicing my car they are always available to answer questions about the features on my car. Ver Your people are very knowledgeable . In addition to servicing my car they are always available to answer questions about the features on my car. Very nice staff More
by BONNIEHARTZ53
Employees Worked With
Do not remember name of man who helped me
August 04, 2018
Supenion Dignostics It took five days to get the results back and that was a result of me texting twice and calling four different times. I was told that it had not been It took five days to get the results back and that was a result of me texting twice and calling four different times. I was told that it had not been done on the third business day after I drop it off at 8:30 A.M. I found out that it had been diagnosed at the time I was told that it had not so I called two days later and got The info with inflated repair prices before taxes. By that I mean the tax was not included so it would have been even more. No pleased More
by $RichGuy
Employees Worked With
Kym Phillips
