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Mercedes-Benz of Little Rock
Little Rock, AR
1,002 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,002 Reviews of Mercedes-Benz of Little Rock
July 11, 2018
Service A Good loaner car, my car did spend the night but that was ok, all services were completed, Front desk was helpful with the loan car. Kym was informati Good loaner car, my car did spend the night but that was ok, all services were completed, Front desk was helpful with the loan car. Kym was informative. More
by cathyjanebell
Verified CustomerEmployees Worked With
Kym Phillips
July 10, 2018
Service Experience Service was excellent as always. The professional are very knowledgeable, friendly, and very professional. They will explain everything to the individ Service was excellent as always. The professional are very knowledgeable, friendly, and very professional. They will explain everything to the individual about what service is being provided. More
by DOROTHYRP
Employees Worked With
Steve Roscoe
July 10, 2018
Worst Service My vehicle has two recalls. I called to schedule the repairs and was asked to have my vehicle there yesterday at 7:30. I was in line at 7:15. Havi My vehicle has two recalls. I called to schedule the repairs and was asked to have my vehicle there yesterday at 7:30. I was in line at 7:15. Having been told the work would take several hours I accepted the loaner vehicle. At 12:30 Josh called to tell me I could come get my car. The repair parts had to be ordered. I said to him, “my vehicle has been there all morning and nothing was done to it?” With a hateful tone he told me he had just got to my vehicle. I don’t understand why you would give me a service time knowing the repairs which were needed and not order the parts in advance. A total waste of my time. Poor service and attitude. The two gentlemen who assisted me when I returned to pick up my Mercedes were very kind and efficient. I have owned several BMWs and Lexus, with no recalls and always excellent service. More
by Neveragain
Employees Worked With
Josh
July 07, 2018
Great service and communication Service advicer listens to my concerns, comes up with a solution and works with me to get the service done within my budget. Happy to go back for serv Service advicer listens to my concerns, comes up with a solution and works with me to get the service done within my budget. Happy to go back for service More
by talesia.jasper
Employees Worked With
Corey, Kym Phillips
July 06, 2018
Excellent Customer Service Staff is always helpful and polite. Being a women I’ve never felt talked down to by any of the staff at MB unlike some of the other competitors in th Staff is always helpful and polite. Being a women I’ve never felt talked down to by any of the staff at MB unlike some of the other competitors in the industry. Merecedes is a very quality built vehicle. It’s never been about a new brand for me but the style and overall value. This is my 2nd and not last MB. Patti sold me both and I cherish her friendliness and knowledge. Always there with any question I might have. More
by TLCJSW0405
Employees Worked With
Jerrold Browning, Patti Railey, Carey Gavito, Allen Blair, Kym Phillips
July 06, 2018
Great People I love the quality of the vehicles, but Patti is the reason I keep coming back! Super nice and clean dealership! Everyone makes you feel welcome! I love the quality of the vehicles, but Patti is the reason I keep coming back! Super nice and clean dealership! Everyone makes you feel welcome! More
by MELISSA52
Employees Worked With
Patti Railey, Kevin Wilson, Carey Gavito
July 06, 2018
Great service! The maintenance of my vehicle and service I obtained from Stephen was exactly what I would expect from Mercedes. Just excellent! I will be a returning The maintenance of my vehicle and service I obtained from Stephen was exactly what I would expect from Mercedes. Just excellent! I will be a returning customer. More
by MSAVAGE3
Employees Worked With
Stephen Robinson-service advisor
July 06, 2018
Very friendly & warm Everyone was very friendly, never pushy & helpful making my daughter’s first experience at purchasing a car very pleasant. Will definitely be recommen Everyone was very friendly, never pushy & helpful making my daughter’s first experience at purchasing a car very pleasant. Will definitely be recommending this dealership. More
by CATHRYN
Employees Worked With
Matt Martindill, Joseph Casey, David Wheeler, Carey Gavito
July 06, 2018
3 days late.. but they always take care of me. Just wish I would have known that my warranty was getting ready to expire. I might have brought it in for a service check up prior to the expiration. Just wish I would have known that my warranty was getting ready to expire. I might have brought it in for a service check up prior to the expiration. Missed getting a covered warranty battery by 3 days. So upsetting when nothing in the last 4 years has gone wrong. That’s a bummer. More
by SACHAPEL
Employees Worked With
Jerimia over the mechanics, Kevin Wilson, Allen Blair
July 05, 2018
Wonderful and very helpful The reason I gave the dealership 5 star cause when I came in everyone is very friendly and very welcoming and the sale people are very helpful The reason I gave the dealership 5 star cause when I came in everyone is very friendly and very welcoming and the sale people are very helpful More
by PHUONGPHAMB
Employees Worked With
Barrett Mcalister, Patti Railey, David Wheeler
