Mercedes-Benz of Little Rock

I purchased a slightly used Lexus ES350 F-Sport with only 3800 miles. I made a preliminary deal over the phone and flew from Atlanta, GA to get the car. The salesperson “DJ” was ready & waiting, totally prep 3800 miles. I made a preliminary deal over the phone and flew from Atlanta, GA to get the car. The salesperson “DJ” was ready & waiting, totally prepared. The internet price had dropped some after we talked on the phone & they honored that deal, no problems. This was the smoothest car deal I’ve ever had, no high pressure sales of any kind. The finance guys, Gerald & Adam were most courteous & helpful. Thank you to all you guys! More

Very professional staff. All personnel were friendly. I don’t have a high-end late model Mercedes yet I was treated equally well. All personnel were friendly. I don’t have a high-end late model Mercedes yet I was treated equally well. More

My experience with the service department has been bad. I consider them dishonest in their repairs they made on my GLC300.They will do you right if you do all inspections and oil changes with them, but if I consider them dishonest in their repairs they made on my GLC300.They will do you right if you do all inspections and oil changes with them, but if you don't then they apparently don't like or are indifferent to you. My owners manual is missing out of my glove box. I think they took it and gave it to Mcspin who is in this series of reviews who was needing a manual. More

The Little Rock Mercedes-Benz Team has always done a great job taking care of my daughters car. The Maintenance Team is very easy to work with and they communicate exceptionally well. We appreciate and great job taking care of my daughters car. The Maintenance Team is very easy to work with and they communicate exceptionally well. We appreciate and trust this team! Have normally dealt with Alan (Alan is a great guy), though this time I was helped by another Teammate and he also did an awesome job. You guys have a good team in the Service Departmentt! More

I have been dealing with this dealership for 12 years now and I have been treated with the best professional service from day one. and I have been treated with the best professional service from day one. More

The new Mercedes Benz GLC300 I was sold on June 27, 2024 had a open recall. This was brought to my attention when I took my car for service on the malfunctioning Distronic system. Federal law prohibits had a open recall. This was brought to my attention when I took my car for service on the malfunctioning Distronic system. Federal law prohibits the sale of any new vehicle with an open recall. The Motor Vehicle Safety Act strictly prohibits dealers from selling new vehicles that are subject to recalls issued either by the manufacturer or by the National Highway Traffic Safety Administration, unless and until the defect is corrected. See 49 U.S.C. 30120(i)(l). As a result of this action - selling the car with a open recall, the car is not covered by warranty. The documentation I received clearly states that I would receive a new car warranty. This could be considered misrepresentation, breach of warranty, and possibly fraud. More

The whole experience from placing a hold on the car, waiting for it to get here, and finally getting it was great. Spencer was amazing from the time we met, and even after the purchase, he checked in an waiting for it to get here, and finally getting it was great. Spencer was amazing from the time we met, and even after the purchase, he checked in and made sure any issues we had were fixed. He was not just professional, but also ver personable and friendly. The finance team was helpful, informative, and friendly as well. The overall experience was everything you expected of the brand. More

Great and attentive staff with nice attitude! Sales and management were straight and to the point! Sales and management were straight and to the point! More

Scheduled service when I received the message on my car. Was told it would take 3 hrs and they completed in 2. Was told it would take 3 hrs and they completed in 2. More

The attention to details and outstanding service are what you can expect with Mercedes Benz of Little Rock. My service advisor Kym Philips is amazing. you can expect with Mercedes Benz of Little Rock. My service advisor Kym Philips is amazing. More