Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Little Rock
Little Rock, AR
1,255 Reviews
Mercedes-Benz of Little Rock has been the Flagship of the Riverside Motors Group since 1971. We are locally owned which allows us to provide an experience where our customers become family and we have the opportunity to serve them for generations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,255 reviews
April 17, 2026
Went for set of new tires and alignment. I went in to get help since had appointment. And they were busy. Caleb helped me, I read my book for 3 1/2 hours. Paid with check to avoid extra I went in to get help since had appointment. And they were busy. Caleb helped me, I read my book for 3 1/2 hours. Paid with check to avoid extra charge for card. So far so good. The wait was longer than expected due to a stubborn bolt I was told when it was ready. More
by PEGGYHEARNE
Verified CustomerEmployees Worked With
Caleb Imboden
April 17, 2026
I love coming in to have service! Everyone is so friendly and knowledgable and really take the time to ensure that you understand everything being done! The new video system with the Everyone is so friendly and knowledgable and really take the time to ensure that you understand everything being done! The new video system with the service technician is by far the best implementation the dealership has done. I really loved seeing my car from that perspective and hearing what the technician had to say. More
by JLSIMPSON
Employees Worked With
Caleb in Service
April 14, 2026
With sale pre-arranged still took awhile to see the car and begin finalizing the deal. Open issue is the car is missing its' mechanical key. Sales folks aware but never found resolution or elevated to ma and begin finalizing the deal. Open issue is the car is missing its' mechanical key. Sales folks aware but never found resolution or elevated to management. Extremely concerned I will have to solve the issue of the missing mechanical key myself. More
by efzjr
Employees Worked With
April 14, 2026
Great customer service staff was wonderful. They went above and beyond assisting with service. Great dealership They went above and beyond assisting with service. Great dealership More
by TERANGLIA1
Employees Worked With
April 04, 2026
Caleb quickly checked us in and began the service that was ordered. He kept us informed of the progress both in person and via video, which is a nice touch. Celeb and the service department got us out on was ordered. He kept us informed of the progress both in person and via video, which is a nice touch. Celeb and the service department got us out on time with Zero stress. Rating of service is 100%, well done and thanks! More
by mfzuber3
April 04, 2026
Great service. Caleb service tech is excellent. Courtesy vehicle and driver were excellent too. Please with mechanic and video of inspection. Caleb service tech is excellent. Courtesy vehicle and driver were excellent too. Please with mechanic and video of inspection. More
by donabarclay
Employees Worked With
Caleb Imboden
March 30, 2026
Sales associate was great very helpful and made me feel like even my used car sale mattered like even my used car sale mattered More
by samuelpalmer
March 29, 2026
I was greeted with excellent, friendly customer service from the first call with Tarik, subsequent dealing with the Jerrold in Finance, to Toyran and finally to service representatives. All have been very from the first call with Tarik, subsequent dealing with the Jerrold in Finance, to Toyran and finally to service representatives. All have been very responsive to my questions and inquiries. More
by Passion1
March 21, 2026
Nice people I was well taking care of, by Spencer he did a nice job. a nice job. More
by jameschristopher296
