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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
343 Reviews
Call Service Center (610) 967-0788

343 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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May 25, 2024

I am very satisfied with the service that Juan Martínez gave me at the Mercedes Benz in Allentown 10/10 More

by Luis Soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
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May 27, 2024 -

Mercedes-Benz of Lehigh Valley responded

Luis, we're delighted to hear that Juan provided you with excellent service at Mercedes-Benz of Lehigh Valley. Thanks for the fantastic review!

May 25, 2024

Ric was great in getting me in and having my flat tire taken care of even with a few problems that needed to be ordered for the tire. Great job!! More

by Kathleen johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric in service
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May 27, 2024 -

Mercedes-Benz of Lehigh Valley responded

Kathleen, we're glad to hear Ric was able to assist you with your flat tire at Mercedes-Benz of Lehigh Valley. Thanks for the positive feedback!

May 25, 2024

My first experience here, and it was fantastic! The staff was helpful and the visitor lounge was clean and comfortable. More

by kpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylin
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May 27, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your positive experience! We're glad to hear our staff was helpful and that you enjoyed the clean, comfortable lounge at Mercedes-Benz of Lehigh Valley.

May 24, 2024

I always have a great experience when I have my car serviced. Five stars to all!!! More

by clarinets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Spanitz
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May 26, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for your five stars! We appreciate your support here at Mercedes-Benz of Lehigh Valley.

May 23, 2024

Exceptional service and consideration from Jonathon my coordinator. You have earned a loyal customer. Thank you again Tony More

by Tony G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon, Service specialist.
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May 23, 2024 -

Mercedes-Benz of Lehigh Valley responded

Tony, we're delighted to hear that Jonathon provided exceptional service! Thanks for your loyalty and support.

May 23, 2024

Very efficient and prompt in service and communication. Professional service with excellence and also class. More

by Yaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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May 23, 2024 -

Mercedes-Benz of Lehigh Valley responded

Yaser, we're delighted to hear you appreciated the efficient and professional service at Mercedes-Benz of Lehigh Valley. Thanks for sharing your experience!

May 22, 2024

Prompt service, dropped off loaner, issues addressed same day. Advised kept updated on status of repair More

by charleshermanmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
Report | Print
May 22, 2024 -

Mercedes-Benz of Lehigh Valley responded

Charles, we're glad to know you had a prompt and efficient service experience at Mercedes-Benz of Lehigh Valley. Thanks for the positive feedback!

May 20, 2024

Always Ask For Rating Before Car Is Repaired. ..Every Since They Start Fixing It..Have No Car Anymore We Are Talking Months...Besides Repairs Were Paid For.. More

by extrachese@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept And Mechanics Recommendations
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May 21, 2024 -

Mercedes-Benz of Lehigh Valley responded

I'm really sorry to read about your experience. It's important for us that our customers are satisfied and it seems like we've missed the mark here. We'd appreciate the opportunity to discuss this further with you and find a resolution, so please reach out when you have a moment. Thank you, Rex Weaver - Service Director - (610) 967-0827

May 18, 2024

Excellent service with exceptional staff! Kudos to Ellis! Kudos to all! The people at Mercedes make servicing your car an enjoyable experience! Thank you!!!! More

by Judy Kopy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 20, 2024 -

Mercedes-Benz of Lehigh Valley responded

Judy, we're delighted to know you had an excellent experience with Ellis and the rest of our team at Mercedes-Benz of Lehigh Valley. We always aim to make car servicing as enjoyable as possible!

May 18, 2024

Always courteous and excellent work. Could not ask for a more friendly staff. Rick is tops. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spanitz
Report | Print
May 20, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for reviewing Mercedes-Benz of Lehigh Valley! It was so kind of you to share your experience, John. We will be sure to pass your kind words along to Rick as well!

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