Mercedes-Benz of Lehigh Valley - Service Center

First visit was in-scheduled and simply asked for message regarding parking brake to be looked and whether the car was safe to drive . No one was able to look at it so we left about 35 minutes later . Either regarding parking brake to be looked and whether the car was safe to drive . No one was able to look at it so we left about 35 minutes later . Either understaffed or dis-regard . Senior Service Advisor ( John ) was rude. Second time with appointment took two days to diagnose . No loaner cars available . More

Excellent service and customer service! I would recommend them to everyone I know. It’s the little things that they provide and do that makes it an enjoyable experience. recommend them to everyone I know. It’s the little things that they provide and do that makes it an enjoyable experience. More

The service was excellent. Technician was very knowledgeable and explained everything that needs to be done. Everyone is service department was friendly. The new batteries were replaced and car knowledgeable and explained everything that needs to be done. Everyone is service department was friendly. The new batteries were replaced and car was washed when service was completed. More

I was disappointed in the time it took to get my Sprinter back. I understand, but it was a bit of an inconvenience because I had loss of use of my vehicle. Couple of details that bothered me: Van was given back. I understand, but it was a bit of an inconvenience because I had loss of use of my vehicle. Couple of details that bothered me: Van was given back to me dirtier than when I brought it in. Scraps of rubber in the van, fingerprints on the new windshield .. sounds petty but I would of like the time to be reset on my clock and the ez pass to be reinstalled on the windshield . Paying over 7k for service .. I expected higher standards . More

They do a good job but the remodeling has certainly had an effect on their performance. Hopefully this will be completed very soon. I’m thinking they didn’t have a choice. an effect on their performance. Hopefully this will be completed very soon. I’m thinking they didn’t have a choice. More

Loaner cars excellent. Time frames predicted are met. All are Friendly are Friendly More

I was there to get my car inspected in May 2021 like I do every year since I've had the car. I was asked who does the maintenance on the vehicle because they didn't have any service records on my vehicle. I every year since I've had the car. I was asked who does the maintenance on the vehicle because they didn't have any service records on my vehicle. I explained that my husband does the oil changes and I go elsewhere for tires. After waiting there for over two hours (sitting in the same spot) they said they have been looking for me and couldn't find me. I was told that my car did not pass inspection because my front spring arms needing to be replaced due to excessive wear. They gave me a quote of $1300. They said this is not covered because my warranty expired. My warranty expired in February and 4,000 miles ago. I asked to see if they could cover this under warranty because this type of wear doesn't happen overnight. The salesman arrogantly replied "your husband should have noticed it since he does the maintenance". I explained to him again that my husband does the oil changes and since I wasn't having any issues with the vehicle such as vibrations or irregular wear on my tires there was no need to have the car serviced. The salesman spoke to me like I was an uneducated women and belittled me. He made me feel like so embarrassed because he said this infront of other customers and staff with a smirk. I was so upset that I didn't even want to be there anymore. I left that day in tears without getting the needed service in order to pass my inspection because of this employee. I recently went to a mechanic and showed them the print out from Mercedes to get my car inspected because I was never going to go back to Lehigh again. The gentleman very politely said he would check it out. Just as I suspected there is nothing wrong with the spring arms. I asked him if he was sure because the dealership said there was. He said there wasn't and that he checked everything. I feel that the salesman at Mercedes was trying to take advantage of me because I am a women. More

I’ve been having my Mercedes’ serviced at your dealership for years and I’m always extremely pleased with the Service Team their knowledge and professionalism. for years and I’m always extremely pleased with the Service Team their knowledge and professionalism. More

Very friendly staff, and my car was ready in no time at all! all! More

Very quick resolution of a damaged tire, took car in quickly to mount a new tire quickly to mount a new tire More