Mercedes-Benz of Lehigh Valley - Service Center

In spite of the construction they are still taking excellent care of the customers in service excellent care of the customers in service More

Jonathan Sell, my service advisor, and the service department, at MB Lehigh Valley, were amazing. I was in PA from VA for a one night visit when my tire was torn by a pothole. I was forty miles betwee department, at MB Lehigh Valley, were amazing. I was in PA from VA for a one night visit when my tire was torn by a pothole. I was forty miles between 2 MB dealers. When I called Jonathan at 4pm, he said they did not have the tire, but would by noon the next day. (The other dealer did not have it and did not know when they could get it.) My 560S was towed to MB Lehigh Valley and the new tire was on the car at 230 the next day. Jonathan and MB Lehigh Valley could not have been more polite, more professional or any nicer. They turned this stressful situation around quickly. I am so grateful that I was fortunate enough to have them to turn to. Thank-you Jonathan and MB Lehigh Valley. More

Fast service, great customer service! !! Used valet service, super convenient, got the car in and out! !! Used valet service, super convenient, got the car in and out! More

Good staff and excellent service. Explained my repair needs and exceeded my expectations. I will return for any service needed on my E350! Explained my repair needs and exceeded my expectations. I will return for any service needed on my E350! More

Very accommodating and good to deal with for maintenance. The technicians are always very thorough. I would highly recommend the dealership to any Mercedes owner. The technicians are always very thorough. I would highly recommend the dealership to any Mercedes owner. More

Good evening . My name is Justin Lamar Navarro . Mercedes Benz of Lehigh v Awesome customer service ! My name is Justin Lamar Navarro . Mercedes Benz of Lehigh v Awesome customer service ! More

Inefficiency and awful customer service by the collision center… never take your car there to get fixed center… never take your car there to get fixed More

Juan was awesome great job like service would recommend friends and family also communication great friends and family also communication great More

I waited almost three months to have my vehicle repaired. The dealer stated they could not locate the part needed to repair the vehicle so we searched ourselves and eventually located the part and had it shi The dealer stated they could not locate the part needed to repair the vehicle so we searched ourselves and eventually located the part and had it shipped to my house. I then called the dealership to inform them that the part was located and scheduled an appointment for service. The dealership replaced the part which I provided and now I have my car back. I understand that there may have been a backlog on getting this specific part but the dealership should have searched for it themselves since there was such a demand for this replacement part and then notified the customers ( like me). More

Liz ,Juan Martinez and Mercedes team are amazing. Communication was great. No disappointment at all. Communication was great. No disappointment at all. More