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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
318 Reviews
Call Service Center (610) 967-0788

318 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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February 17, 2023

My brakes were squeeze and I was told this happens to all GLC 300 2021 More

by Monica Price
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
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February 11, 2023

Could not have been more friendly or helpful. The service advisor did everything he could to make the repair process fast and efficient. More

by Pkandianis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in Service
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February 11, 2023

Clean and well run. Efficient service department. Cost seemed fair for items performed. Treated well More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kordwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 04, 2023

Great service. Everyone was so friendly and helpful. And the waiting area lounge is amazing. Fresh coffee and danishes while watching 3 tv's with different progra More

by maureenleaswitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 30, 2023

Service was great, and timely. Call center was not helpful and did not answer my questions. More

by Lessmiss
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for your feedback. The manager of the call center would love to hear what happened in an effort to address concerns. Theresa can be reached at 610-965-1237

January 30, 2023

Martinez is on point from product knowledge to delivering outstanding service. He will not disappoint you. Keep up the great work. More

by Brian DiPasquale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martinez
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January 29, 2023

Very good Service Dept with knowledgeable techs. Work done correctly & timely. Rick, Service Writer, listens & is responsive. Still have some non Service concerns to resolve. More

by Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex
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Feb 01, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for your positive feedback! If you would like to speak to someone about your non-service concerns, please feel free to contact our Customer Experience Manager, Beth. She can be reached directly at 610-965-1245

January 21, 2023

Service team and in particular Juan were extremely helpful, efficient and accommodating. I had a tire damage the night before because of a nasty pothole and they managed to get me in without an appoin More

by Yaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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January 20, 2023

excellent, courteous, and very professional, extremely respectful. always make me feel very welcomed, and comfortable. More

by michellestone22525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chad renninger
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January 19, 2023

Andi Wright runs the best Mercedes Dealership! He should be very proud of his entire staff. Juan Martinez in the service department is outstanding He goes above and beyond for his clients. More

by Medic2618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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