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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
318 Reviews
Call Service Center (610) 967-0788

318 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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March 23, 2023

Excellent service, I can really appreciate a dealership that is courteous and professional. Everything I addressed was looked at and taken care of in a timely manner! More

by Nina Delk
Recommend Dealer
Yes
Employees Worked With
John in the Service Department
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March 23, 2023

Excellent service and on time! picked up my car at 7 AM and returned it to my house later. More

by bartmans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kordwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 17, 2023

Great and the best in the valley everyone make feels like was home return my 🚘 clean. More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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March 16, 2023

Juan in the service department was superior as someone who provided care for a customer at a time nobody else seemed to regarding a hugely awaited Mercedes Warrantied repair. On every level he was persona More

by Kim
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Mar 21, 2023 -

Mercedes-Benz of Lehigh Valley responded

Kim, thank you so much for your sentiments on your experience with Juan in our service department. We appreciate your business and look forward to seeing you next time!

March 10, 2023

Service was fast and professional. Will definitely be back again. I will also refer others. More

by Frables
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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March 09, 2023

Expected a car wash after inconvenience of driving 1 hour for a safety recall inspection More

by Chris
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Beck - 5 stars
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Mar 10, 2023 -

Mercedes-Benz of Lehigh Valley responded

Chris, Thank you for your review. I believe Beth reached out to you today and offered a valet of your vehicle to come back for the car wash. You explained you'd be coming in later in the year and we'd be happy to take care of it then. Apologies that it wasn't done this time and we hope to see you again soon to make that up to you. Thank you for your business, as always.

March 09, 2023

This dealership is very pleasant an treat you with kindness an the customer service is very outstanding. Thank you More

by My Benz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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March 04, 2023

Excellent customer service! Very knowledgeable and informative!! The location was clean and the atmosphere was pleasant. More

by Lavorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard S
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February 22, 2023

Professional, respwctful kept me informed , all staff kind respectful ,extremely clean and quiet waiting room More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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February 17, 2023

I’ve been to several Mercedes dealerships but the Lehigh Valley facility is by far the best. Staff is friendly and professional, and the faculty is immaculate. The customer lounge is comfortable and has ref More

by Doreen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick and Ray
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