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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
343 Reviews
Call Service Center (610) 967-0788

343 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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January 18, 2025

Juan and Raylin are great service advisors. They provide great customer service and do everything that can to have your vehicle repaired as soon as possible. They’re customer focused, More

by Cal Bostick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan and Raylin
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Jan 20, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for recognizing the efforts of Juan and Raylin at Mercedes-Benz of Lehigh Valley! We're delighted to hear they provided excellent service and honest recommendations. Your feedback is greatly appreciated, and we'll be sure to share your kind words with them!

January 14, 2025

Steve is an asset for your Organization. He is very pleasant to work with, kept me informed even on the weekend. More

by Tahir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
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Jan 14, 2025 -

Mercedes-Benz of Lehigh Valley responded

Tahir, we're delighted to hear that Steve provided such excellent service at Mercedes-Benz of Lehigh Valley. Thank you for recognizing his dedication and efforts!

January 11, 2025

Love the dealership Excellent service from Rick and the team. They understand Customer Service. You don’t see hospitality much these days Small issue waiting for callback More

by Barrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Mercedes-Benz of Lehigh Valley responded

Barrett, thank you for your feedback! We're glad to hear that Rick and the team at Mercedes-Benz of Lehigh Valley provided excellent service. We appreciate your patience regarding the callback and will address this internally. If there's anything else we can do for you, please reach out and I'll be sure to get back to you soon. Thank you! Rex Weaver - Service Director - (610) 967-0827

January 05, 2025

First time getting service at this dealership and it was a great experience. Richard was extremely helpful and a pleasure to work with. I plan to continue using them for future work. More

by dx2pratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Jan 06, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Richard made your first service experience a great one at Mercedes-Benz of Lehigh Valley! Thank you for choosing us, and we look forward to assisting with any future needs.

December 31, 2024

Easy text options for communication. Friendly and honest. Beautiful amenities if you choose to wait for your vehicle, or amazing complementary loaner service. More

by Jshreffler88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Jan 02, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear you enjoyed the communication options and amenities at Mercedes-Benz of Lehigh Valley. Thank you for sharing your experience with us!

December 26, 2024

Comfortable place to be for service. Came in to get door mirror replaced. Rick the service advisor took care of it. What a wonderful person he is. Very happy and satisfied with the servi More

by Tariqaslam1950@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Spanitz
Report | Print
Dec 26, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your experience with us! We're delighted to hear that Rick and the team at Mercedes-Benz of Lehigh Valley provided such a comfortable and satisfying service. We appreciate your support, and we're here whenever you need assistance in the future!

December 22, 2024

Was told would take 90 minutes, took close to 200. Also, seems to be pressure to tack on additional services. More

by stanlejd1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylon
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Dec 24, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your feedback with us. We apologize for the delay and any pressure you felt during your visit to Mercedes-Benz of Lehigh Valley. Your comments are important; please reach out at your convenience so we can address them. Best, Rex Weaver - Service Director - (610) 967-0827

December 20, 2024

Excellent service with pick up and return. Rick Spaniix has been my service manager for18 years, he is the best. More

by janecrillyschultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Mercedes-Benz of Lehigh Valley responded

Jane, thank you for your loyalty and kind words about Rick! We're delighted to hear that you've consistently received excellent service from Mercedes-Benz of Lehigh Valley. We look forward to continuing this tradition with you in the future!

December 13, 2024

Always excellent experience. Rick did great job this time as always.Very caring environment at MB of LV. More

by Shuja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Dec 13, 2024 -

Mercedes-Benz of Lehigh Valley responded

Shuja, we're delighted to hear that Rick and the team at Mercedes-Benz of Lehigh Valley provided you with another excellent experience. Thank you for your kind words!

December 13, 2024

Always excellent experience. Rick did great job this time as always.Very caring environment at MB of LV. More

by Shuja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Dec 13, 2024 -

Mercedes-Benz of Lehigh Valley responded

Shuja, thank you for sharing your positive experience with Rick and the team at Mercedes-Benz of Lehigh Valley! We're delighted to hear that our caring environment keeps bringing you back. Safe travels until next time!

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