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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
317 Reviews
Call Service Center (610) 967-0788

317 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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October 10, 2024

The overall service process was completed in a timely manner with communications throughout the process. The customer waiting area was clean and comfortable. More

by Cbbpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Spanitz
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Oct 10, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your experience with us at Mercedes-Benz of Lehigh Valley! We're pleased to hear that our service process and waiting area met your expectations. We look forward to serving you again in the future!

October 03, 2024

Very helpful and professional. Raye is a wonderful service/ sales person. Couldn’t be nicer. More

by plantgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raye
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Oct 04, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thanks so much for leaving Raye and Mercedes-Benz of Lehigh Valley a five-star review! We will be sure to pass your kind words along. Have a great day!

October 03, 2024

This visit was 100% better than the last one I had. Things went much smoother and I felt that they listened to what I had to say this time. More

by tekabo21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 04, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're glad to hear that your recent visit was a significant improvement at Mercedes-Benz of Lehigh Valley. Listening and ensuring smooth experiences are top priorities for us, so it's great to know we met those expectations this time around!

September 23, 2024

Excellent service. Rich did a great job getting my car taken care of after the incident at the wash rack. I’ll keep coming back. More

by brockwaygeoffrey4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
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Sep 23, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your experience! We're glad to hear Rich provided excellent service at Mercedes-Benz of Lehigh Valley. We look forward to seeing you again!

September 20, 2024

Steven was polite and professional. I was advised regarding what service was suggested by the mechanics. Work was completed with in the estimated time that was shared. More

by Mary Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Sep 20, 2024 -

Mercedes-Benz of Lehigh Valley responded

Mary Jane, we're delighted to hear that Steven provided you with professional and timely service at Mercedes-Benz of Lehigh Valley. Thanks for sharing your experience!

September 13, 2024

Great service. Appreciate the special attention Rick provides in service. I’ve been a customer for years. More

by Bjdenclerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in service
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Sep 13, 2024 -

Bjdenclerm responded

Great service by Rick. Been a customer for years

Sep 16, 2024 -

Mercedes-Benz of Lehigh Valley responded

Bjdenclerm, thank you for your loyalty and kind words about Rick's service at Mercedes-Benz of Lehigh Valley. We appreciate having you as a long-time customer!

September 11, 2024

Thanks to service dept. . emergent issue with rear view mirror. I was able to make an online appt in the weekend - arrived on Monday at appt time. Greeted and managed probl More

by phdnurse09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service dept — unsure of name
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Sep 17, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're so glad our service department could assist with your rearview mirror issue promptly here at Mercedes-Benz of Lehigh Valley. Thank you for being a loyal customer for over 15 years! We appreciate your continued trust and support.

September 11, 2024

juan was very polite and helpful. kept me updated throughout the process. I’m thankful. More

by patriciol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
juan martinez
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Sep 11, 2024 -

Mercedes-Benz of Lehigh Valley responded

We are delighted to have earned your five stars, and we'll pass your review along to Juan! Thanks for choosing Mercedes-Benz of Lehigh Valley.

September 05, 2024

Rotated tires but didn’t adjust pressure required a stop T a tire store to correct More

by lessigdavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Mercedes-Benz of Lehigh Valley responded

I'm sorry for the oversight regarding your tire pressure. We aim to provide comprehensive service and it's disappointing that we missed a step. Please reach out if there's anything our team can do to assist you moving forward. Thank you, Rex Weaver - Service Director - (610) 967-0827

August 25, 2024

Quick appointment on a Saturday. I received Professional service from Ray and my car was done in the time quoted. More

by mailkbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 26, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thanks for sharing your experience! We're glad Ray and the team at Mercedes-Benz of Lehigh Valley provided professional service and met your expectations. Safe driving!

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