Back

Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
343 Reviews

343 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

Sort by
November 09, 2023

Rick Spanitz is a real pro. I’ve been dealing with him for many years and he never disappoints. Exceptional service!!! More

by billkuplen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thomas
Nov 09, 2023 -

Mercedes-Benz of Lehigh Valley responded

Bill, we're so glad to know that Rick continues to provide exceptional service for you at Mercedes-Benz of Lehigh Valley. Thank you for your loyalty and for the positive review! We look forward to our continued relationship!

November 03, 2023

Explained and reviewed all the maintenance required and explained the bill clearly . Kept me updated. More

by Classic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 03, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you found our explanations helpful and clear at Mercedes-Benz of Lehigh Valley. Keeping customers updated is a top priority for us, so we appreciate your feedback!

November 02, 2023

Polite, Professional, Personally Involved. Information provided in writing and explained clearly. M-B returned quickly & riding great! Thank You Mercedes-Benz of Lehigh Valley..🙏🏻 More

by iqgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
Nov 02, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know you had a positive experience with us at Mercedes-Benz of Lehigh Valley. We always aim for clear communication and quick service! Safe travels and thank you for the review!

November 01, 2023

Great people. Great atmosphere. They take pride in their work. Always a great time coming here. More

by Arian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
Nov 01, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for reviewing Mercedes-Benz of Lehigh Valley! We appreciate your feedback!

October 28, 2023

Definitely do not care about your vehicle enough to bring issues to your attention that they observe More

by richard_chambers06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan
Oct 30, 2023 -

Mercedes-Benz of Lehigh Valley responded

Richard, this is not the impression we hope to leave with our customers and I am sorry to hear you are having concerns with your vehicle. I would like to discuss this feedback with you and work together to find a resolution. Please give me a call when you can. Thank you, Rex Weaver - Service Director - (610) 967-0827

October 27, 2023

Jonathan is wonderful , patient,and helpful. We have received great service! State inspection was cheap and very fast. Car wash done after inspection as well. More

by Kimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan is doing a great job!
Oct 27, 2023 -

Mercedes-Benz of Lehigh Valley responded

Kimmy, it's great to know that Jonathan and our team at Mercedes-Benz of Lehigh Valley provided you with excellent service. We're glad your state inspection went smoothly! Enjoy the clean car!

October 26, 2023

This visit was very professional and pleasant! I was immediately attended and kept inform . This was not the case previously More

by stepale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 26, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're happy to know your recent visit to Mercedes-Benz of Lehigh Valley was professional and pleasant. We appreciate the feedback, it's great knowing our team kept you well-informed throughout!

October 25, 2023

I was very impressed with the service and facility. Jonathan did a fantastic job accommodating my service and communicating everything throughout the process. More

by Daniel.w.warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 26, 2023 -

Mercedes-Benz of Lehigh Valley responded

Daniel, we're delighted to know that Jonathan and our team at Mercedes-Benz of Lehigh Valley provided you with top-quality service. Thanks for sharing your experience!

October 20, 2023

We always receive excellent customer service assistance. Agent is knowledgeable about services. We also receive our services with Jonathan. More

by Kathy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 20, 2023 -

Mercedes-Benz of Lehigh Valley responded

Kathy, it's great to know that you consistently receive excellent service from our team at Mercedes-Benz of Lehigh Valley. We'll pass your compliments on to Jonathan! Thanks for the review.

October 18, 2023

Jonathan Sell is a pleasure to work with. Work was done quickly. They are always great with communication. I am a little surprised this is the second time my vehicle has been returned without More

by dejalynn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sell
Oct 18, 2023 -

Mercedes-Benz of Lehigh Valley responded

We appreciate your feedback and are glad to know Jonathan was able to assist you efficiently. However, I'm sorry to learn your vehicle was not returned to you in the expected condition. I'd like to step in and address your comments directly. If you are willing, please give me a call when you are available. Thank you, Rex Weaver - Service Director - (610) 967-0827

...
18
...