Mercedes-Benz of Lehigh Valley - Service Center

I have enjoyed over 20 years of service of my Mercedes with Richard Spanos and most recently for work done on my car. The attention to detail and follow up is excellent. I look forward to working with Ric with Richard Spanos and most recently for work done on my car. The attention to detail and follow up is excellent. I look forward to working with Rick and will continue to share my service experiences with everyone I meet. Giuy Grubel More

Mercedes dealership is wonderful to deal with very accommodating very customer service oriented. Love dealership! accommodating very customer service oriented. Love dealership! More

MB Lehigh Valley Service Center (MBLVSC). FYI, I had a very bad experience with MBLVSC maintenance/service center and there is no proper guidance to Wow the Customer. I had my personal FYI, I had a very bad experience with MBLVSC maintenance/service center and there is no proper guidance to Wow the Customer. I had my personal car GLS450 service for AC repair during last Sept 2022, and the technician/advisor did not provide me proper guidance what will be the course of action to fix the AC. I see that they just want to charge the customer without any advice in customer favor or give good service to car. My car AC repair 2nd time at MBLVSC center during Sept 2023, and was told that the technician found one leakage and need O-ring replaced, and they need to order the part, which is just $18. (surprised, MBLVSC do not keep a small O-ring and need to order to come back the Customer for another appointment) FYI, As I was not satisfied with MBLVSC advisor and not convinced with no permanent car AC fix, so I went for 2nd opinion with other service center and they found 2 leakages (2 O-rings required) and a connected fault pressure switch, which was not diagnosed with MBLVSC certified technician, which I feel very bad. Why I am paying more $$$ amount at MBLVSC, and which I did for last 5 years. I am thinking to dis-continue the service at MBLVSC place and go for the other center. MBLVSC staff are leaking/announcing personal information to sales people to sell the car. This is a very bad review to Customer and I do not want other customers to face this situation. Also, I requested for extended maintenance quote or pre-paid maintenance, and NONE was entertained to me. More

Great service advisor in Juan Martinez! He was great to work with for my first visit. He was great to work with for my first visit. More

Mr.Juan Menendez and associates are clearly the most professional Mercedes reps I’ve encountered. I have owned several Mercedes over the years in several states and have never been as pleased with the s professional Mercedes reps I’ve encountered. I have owned several Mercedes over the years in several states and have never been as pleased with the service given as I am with this dealership. More

Beware! !! Took my Mercedes with 14000 miles in for routine yearly inspection. Used Valet service. Driver following too close on Rt 22 TOTALED my car. Service !! Took my Mercedes with 14000 miles in for routine yearly inspection. Used Valet service. Driver following too close on Rt 22 TOTALED my car. Service Dept took payment and never reimbursed funds. After trying to contact dealership owner, I call Mercedes corporate. The gave me ref. number and told me owner would call back. Never did. Service Dept last year quoted me over 600 to replace battery in dash. 38 dollar part and ten min to change. They want me to do an oil change, tire rotation (New tires, less than 50 miles on them) and check brake system. 798 dollars. This dealership is Unprofessional , Overpriced, and in my opinion, staff is poorly qualified. Do you self a favor and go to Tom Masano. I took personal and financial lose. More

In my opinion, the service could be a little faster. Some of the workers are nice. Some of the workers are nice. More

Jonathan was great but the PRICE! to inspect and do emissions on my vehicle witch I only drove 294 miles in the last year is absolutely outrageous! I keep all my receipts from previou to inspect and do emissions on my vehicle witch I only drove 294 miles in the last year is absolutely outrageous! I keep all my receipts from previous years and the cost to do inspection and emissions went up, way up! The only reason I bring my car there is because I trust that my car will be taken care of, I am a stickler for that! But I know I can get it done for way cheaper going to another place witch I intend to next year. The alignment I understand the price but on my invoice it never showed me how much was taken in or out so was that work even performed? Who am I to know, I’m just a millwright for over 10 years now. I went to school with Paul and I hope he reads this and hope he can make changes to satisfy his customers, because not showing what was done to a vehicle on a receipt is not what I want to see. I want to see what was done so I have proof if something is wrong. I know it is not a good review but I am an honest man and I say what I feel is right. Thank you. More

Very professional staff but also funny and kind just overall great experience to visit this dealership overall great experience to visit this dealership More

Very polite and professional, knowledgeable and was very quick with my service that I needed quick with my service that I needed More