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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
317 Reviews

317 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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October 26, 2023

This visit was very professional and pleasant! I was immediately attended and kept inform . This was not the case previously More

by stepale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 26, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're happy to know your recent visit to Mercedes-Benz of Lehigh Valley was professional and pleasant. We appreciate the feedback, it's great knowing our team kept you well-informed throughout!

October 25, 2023

I was very impressed with the service and facility. Jonathan did a fantastic job accommodating my service and communicating everything throughout the process. More

by Daniel.w.warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 26, 2023 -

Mercedes-Benz of Lehigh Valley responded

Daniel, we're delighted to know that Jonathan and our team at Mercedes-Benz of Lehigh Valley provided you with top-quality service. Thanks for sharing your experience!

October 20, 2023

We always receive excellent customer service assistance. Agent is knowledgeable about services. We also receive our services with Jonathan. More

by Kathy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 20, 2023 -

Mercedes-Benz of Lehigh Valley responded

Kathy, it's great to know that you consistently receive excellent service from our team at Mercedes-Benz of Lehigh Valley. We'll pass your compliments on to Jonathan! Thanks for the review.

October 18, 2023

Jonathan Sell is a pleasure to work with. Work was done quickly. They are always great with communication. I am a little surprised this is the second time my vehicle has been returned without More

by dejalynn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sell
Oct 18, 2023 -

Mercedes-Benz of Lehigh Valley responded

We appreciate your feedback and are glad to know Jonathan was able to assist you efficiently. However, I'm sorry to learn your vehicle was not returned to you in the expected condition. I'd like to step in and address your comments directly. If you are willing, please give me a call when you are available. Thank you, Rex Weaver - Service Director - (610) 967-0827

October 17, 2023

Dealer completed all work in a timely manner. The drop off and pick up process was efficiently run, and the consultant was very pleasant to work with More

by wclosterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 17, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thanks for the feedback! We're glad to know that our team at Mercedes-Benz of Lehigh Valley made your service experience efficient and pleasant. Safe travels ahead!

October 15, 2023

My service advisor, Joe Cardell was very helpful and informative making my experience very pleasant and satisfying. More

by fmack40
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cardell
Oct 16, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that Joe Cardell was able to provide you with a pleasant and satisfying experience at Mercedes-Benz of Lehigh Valley. Thanks for the positive feedback!

October 14, 2023

I’m very happy and pleased to be a customer of this dealership. Everyone I’ve had contact with over the years have been very courteous,helpful and pleasant. More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Mercedes-Benz of Lehigh Valley responded

Katie, we're so glad to know you've had consistently positive experiences with us at Mercedes-Benz of Lehigh Valley. Thanks for being a valued customer!

October 11, 2023

Everyone was very kind. Juan is absolutely wonderful to deal with. Thank you for everything. More

by Rick R
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan, Jim driver & I believe Scott was the person who returned my car
Oct 12, 2023 -

Mercedes-Benz of Lehigh Valley responded

Rick, thank you for sharing this lovely praise for Juan and the rest of the Mercedes-Benz of Lehigh Valley Team! We look forward to working with you again down the road!

October 10, 2023

Joseph Cardell and Rick Spanitz are excellent to work with from service department. Highly recommended! More

by mbfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cardell and Rick Spanitz
Oct 10, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that Joseph and Rick from our service department provided you with an excellent experience at Mercedes-Benz of Lehigh Valley. Your recommendation means a lot to us — thank you!

October 10, 2023

I have always been more than pleased with the professionalism and efficiency at this dealership. More

by michael.ulsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan from the service department
Oct 11, 2023 -

Mercedes-Benz of Lehigh Valley responded

Michael, we are so glad to hear you have had positive experiences with the Mercedes-Benz of Lehigh Valley service team! Thank you for your trust and five-star review.

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