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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
343 Reviews

343 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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December 21, 2023

Jonathan Sell provided excellent customer service on my service visit with prompt and professional service as well as timely communication. More

by agartin13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sell
Dec 21, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that Jonathan provided you with excellent service during your visit at Mercedes-Benz of Lehigh Valley. We appreciate the feedback and look forward to serving you again in the future!

December 20, 2023

Very easy process from start to finish. Work was completed as quoted and pick up was speedy. More

by kbarnes
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servic only
Dec 20, 2023 -

Mercedes-Benz of Lehigh Valley responded

Speedy service is our specialty at Mercedes-Benz of Lehigh Valley! Thanks for taking the time to share your 5-star feedback with us - drive safely!

December 19, 2023

Juan and his entire are excellent and a pleasure to deal with concerning the service of my automobile. Hopefully, they will be rewarded with annual raise and a nice yearly bonus. More

by suenglenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
Dec 19, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that you had an excellent experience with Juan and our team at Mercedes-Benz of Lehigh Valley. Your kind words are greatly appreciated, thank you for taking the time to share them!

December 14, 2023

service was quick and advisor did a great job! availability was fast and communication was excellent. More

by mbojt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joe
Dec 14, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that you had a quick and efficient service experience at Mercedes-Benz of Lehigh Valley! Our team always aims for excellent communication. Thanks for the positive feedback!

December 14, 2023

Service was done on time and everything went well. Everyone was courteous and friendly. A More

by Vincec2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thanks for choosing Mercedes-Benz of Lehigh Valley, Vince! We hope to see you down the road - drive safely!

December 09, 2023

Great dealership, excellent customer service. The entire team at Lehigh Valley Mercedes was very exceptional with there services More

by ERNIE SNYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Mercedes-Benz of Lehigh Valley responded

Ernie, we're delighted to know you had a great experience with our team at Mercedes-Benz of Lehigh Valley. Thanks for your kind words about our dealership and customer service!

December 09, 2023

Very personal and professional, waiting area clean and comfortable. Staff knowledgeable and extremely helpful. Jonathan was my service representative this time and made my experience pleasant. This is m More

by Jodycusano7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan/service
Dec 11, 2023 -

Mercedes-Benz of Lehigh Valley responded

Jody, it's great to know that Jonathan and the rest of our team at Mercedes-Benz of Lehigh Valley made your service experience a pleasant one. We appreciate you choosing us to service your 3rd Mercedes SUV!

December 07, 2023

Service advisor Joe C is very courteous and experienced. It’s a difficult situation with my recently purchased GLC with its ride quality and vibrations. He has been working very hard to get it resolved. His More

by G Math
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C
Dec 08, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that Joe has been helpful in addressing your concerns. We understand how important ride quality is and we appreciate your patience as we work towards a resolution. Your feedback is valuable, and it's our hope that everything will be perfect soon! If you need anything else or have any further questions, please don't hesitate to reach out. Thank you, Rex Weaver - Service Director - (610) 967-0827

December 05, 2023

The experience was great and Joe Cardell always comes through for me when issues come up. More

by Chris M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cardell
Dec 05, 2023 -

Mercedes-Benz of Lehigh Valley responded

It was our pleasure to complete your vehicle's service! Joe and the Mercedes-Benz of Lehigh Valley team thank you for your business and wish you safe travels down the road!

December 05, 2023

I’m a new resident of Pa, and the experience I had with Lehigh Valley Mercedes was outstanding. And it would be a pleasure to do business with Richard and Mercedes again. More

by daveyo61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Dec 05, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that your experience with Richard and our team at Mercedes-Benz of Lehigh Valley was outstanding. We look forward to assisting you again in the future!

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