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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
317 Reviews
Call Service Center (610) 967-0788

317 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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November 17, 2023

Very accommodating. Never a bad experience. Always treated well and service is exceptional. Would highly recommend dealership and service center More

by Themullens4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Nov 20, 2023 -

Mercedes-Benz of Lehigh Valley responded

We appreciate your kind words and recommendation! Our team at Mercedes-Benz of Lehigh Valley always strives to provide exceptional service. We're glad you've had positive experiences with us, thank you for sharing!

November 14, 2023

I have dealt with this dealership for 18 years and my wife has dealt with this dealership since 1998, having, in total, purchased 5 new cars. Neither of us have ever been disappointed with the quality More

by Kem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're honored to have had your trust for so many years at Mercedes-Benz of Lehigh Valley! It's great to know you've been satisfied with both our vehicles and service department. Here's to many more successful years together!

Nov 14, 2023 -

Kem responded

Pleased to have been able to credit your dealership with a very positive review.

November 11, 2023

Joe Cardell is attentive, explained the needed service descriptions well on a level that was easily understood. My extra requests were "no problem". All much appreciated. More

by T. Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cardell
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Nov 13, 2023 -

Mercedes-Benz of Lehigh Valley responded

It's great to know that Joe was able to provide you with the excellent service we strive for at Mercedes-Benz of Lehigh Valley! We appreciate your feedback and look forward to assisting you again in the future.

November 11, 2023

Richard of the service department was incredibly helpful. He provided lots of information that was very clear and detailed. More

by eastport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard (aka Rick)
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Nov 13, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that Richard from our service department was able to provide you with detailed and clear information. Thanks for the positive feedback, we appreciate it here at Mercedes-Benz of Lehigh Valley!

November 09, 2023

Rick Spanitz is a real pro. I’ve been dealing with him for many years and he never disappoints. Exceptional service!!! More

by billkuplen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thomas
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Nov 09, 2023 -

Mercedes-Benz of Lehigh Valley responded

Bill, we're so glad to know that Rick continues to provide exceptional service for you at Mercedes-Benz of Lehigh Valley. Thank you for your loyalty and for the positive review! We look forward to our continued relationship!

November 03, 2023

Explained and reviewed all the maintenance required and explained the bill clearly . Kept me updated. More

by Classic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 03, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you found our explanations helpful and clear at Mercedes-Benz of Lehigh Valley. Keeping customers updated is a top priority for us, so we appreciate your feedback!

November 02, 2023

Polite, Professional, Personally Involved. Information provided in writing and explained clearly. M-B returned quickly & riding great! Thank You Mercedes-Benz of Lehigh Valley..🙏🏻 More

by iqgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
Report | Print
Nov 02, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know you had a positive experience with us at Mercedes-Benz of Lehigh Valley. We always aim for clear communication and quick service! Safe travels and thank you for the review!

November 01, 2023

Great people. Great atmosphere. They take pride in their work. Always a great time coming here. More

by Arian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
Report | Print
Nov 01, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for reviewing Mercedes-Benz of Lehigh Valley! We appreciate your feedback!

October 28, 2023

Definitely do not care about your vehicle enough to bring issues to your attention that they observe More

by richard_chambers06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan
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Oct 30, 2023 -

Mercedes-Benz of Lehigh Valley responded

Richard, this is not the impression we hope to leave with our customers and I am sorry to hear you are having concerns with your vehicle. I would like to discuss this feedback with you and work together to find a resolution. Please give me a call when you can. Thank you, Rex Weaver - Service Director - (610) 967-0827

October 27, 2023

Jonathan is wonderful , patient,and helpful. We have received great service! State inspection was cheap and very fast. Car wash done after inspection as well. More

by Kimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan is doing a great job!
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Oct 27, 2023 -

Mercedes-Benz of Lehigh Valley responded

Kimmy, it's great to know that Jonathan and our team at Mercedes-Benz of Lehigh Valley provided you with excellent service. We're glad your state inspection went smoothly! Enjoy the clean car!

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