Mercedes-Benz of Lehigh Valley - Service Center

Friendly and professional staff! Services are always on time. Spare parts are also mostly available, so the wait times are usually low. Good service overall. Services are always on time. Spare parts are also mostly available, so the wait times are usually low. Good service overall. More

Mercedes of Lehigh valley does a great job . .Juan is a great service representative of the dealership .Ease of appointment s and general ,helpfulness ..Mechanics updated you on service Wonderfu .Juan is a great service representative of the dealership .Ease of appointment s and general ,helpfulness ..Mechanics updated you on service Wonderful place More

Rick Spanitz and the team Kevin & Eric who set up my appointment and serviced my 400E sedan were all business. Rick & Kevin got together with me on the service and what to look forward to when I bring m appointment and serviced my 400E sedan were all business. Rick & Kevin got together with me on the service and what to look forward to when I bring my car in for inspection in August. Well satisfied with the professional these gentleman have extended to me. More

High-quality, great facility, and friendly service. I also like their cappuccino, what a great coffee machine! I also like their cappuccino, what a great coffee machine! More

I came in for an inspection and was greeted by an advisor who was friendly and professional. He answered all my questions. Waiting area was exceptional. I recommend this dealership. who was friendly and professional. He answered all my questions. Waiting area was exceptional. I recommend this dealership. More

Prompt and professional support and service. I had two tires blown up after driving through a pothole at night. Towed the car there and left my keys around 11 pm. At 8:00 am I got a service text I had two tires blown up after driving through a pothole at night. Towed the car there and left my keys around 11 pm. At 8:00 am I got a service text indicating that my car was already been looked after. More

Joe Carell was very helpful and knowledgeable, very polite, I got the car in and out in a reasonable time. polite, I got the car in and out in a reasonable time. More

Everyone at the dealership is always very polite, positive, and helpful. Raylin was no exception. I cannot be happier with them. positive, and helpful. Raylin was no exception. I cannot be happier with them. More

If Paul Goodwin is in anyway still associated with this dealership-be sure to steer clear of ever doing business there. One of the most horrible service experiences was with Paul Goodwin. He is incredibly dealership-be sure to steer clear of ever doing business there. One of the most horrible service experiences was with Paul Goodwin. He is incredibly rude & should not in anyway be interacting with customers. No word a lie-he told me he’s been friends with the owner for over 20 years-that their families vacation together, so it really doesn’t matter what a customer thinks. I honestly could not believe anyone would actually say this to a customer with a concern, but this guy actually did. This has a direct impact on the brand of the dealership. If Paul Goodwin is part of the team-go elsewhere so you’ll be treated ethically, with respect and professionalism-dealing with him was insulting and totally out of line and inappropriate. More

Scheduling was simple and the experience at the dealership to have the repair performed was very straightforward. The staff was very friendly. dealership to have the repair performed was very straightforward. The staff was very friendly. More