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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
327 Reviews
Call Service Center (610) 967-0788

327 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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December 22, 2024

Was told would take 90 minutes, took close to 200. Also, seems to be pressure to tack on additional services. More

by stanlejd1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylon
Report | Print
Dec 24, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your feedback with us. We apologize for the delay and any pressure you felt during your visit to Mercedes-Benz of Lehigh Valley. Your comments are important; please reach out at your convenience so we can address them. Best, Rex Weaver - Service Director - (610) 967-0827

December 20, 2024

Excellent service with pick up and return. Rick Spaniix has been my service manager for18 years, he is the best. More

by janecrillyschultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Mercedes-Benz of Lehigh Valley responded

Jane, thank you for your loyalty and kind words about Rick! We're delighted to hear that you've consistently received excellent service from Mercedes-Benz of Lehigh Valley. We look forward to continuing this tradition with you in the future!

December 13, 2024

Always excellent experience. Rick did great job this time as always.Very caring environment at MB of LV. More

by Shuja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Dec 13, 2024 -

Mercedes-Benz of Lehigh Valley responded

Shuja, we're delighted to hear that Rick and the team at Mercedes-Benz of Lehigh Valley provided you with another excellent experience. Thank you for your kind words!

December 13, 2024

Always excellent experience. Rick did great job this time as always.Very caring environment at MB of LV. More

by Shuja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Dec 13, 2024 -

Mercedes-Benz of Lehigh Valley responded

Shuja, thank you for sharing your positive experience with Rick and the team at Mercedes-Benz of Lehigh Valley! We're delighted to hear that our caring environment keeps bringing you back. Safe travels until next time!

December 07, 2024

Jonathan did an impeccable job from the time I dropped off the car 🚘 until I picked it up.First of all he explained everything that needed to be done and why.Secondly he always acted in a polite and prof More

by smick1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Dec 09, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your experience with Jonathan at Mercedes-Benz of Lehigh Valley! We're delighted to hear that his professionalism and clear communication made your visit a pleasure. We appreciate the feedback and look forward to serving you in the future!

December 07, 2024

Pleasant, fast, clean, efficient, knowledgeable, comfortable and well stocked waiting room. Would highly recommend to anyone. More

by Newmarks2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Dec 09, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for the glowing review! We're delighted to hear that your experience at Mercedes-Benz of Lehigh Valley was pleasant and efficient. We appreciate your recommendation and look forward to serving you again in the future!

December 02, 2024

Rick is very nice guy , accommodating , reliable , he knows what is he doing and once we drop off the car u will not call MB he will call you back right away . We used Rick for 14 years no problem at all More

by Elma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick S from Service dept.
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Dec 03, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your experience with Rick and the team at Mercedes-Benz of Lehigh Valley! We're delighted to know that his accommodating service has kept you coming back for 14 years. We appreciate your loyalty and look forward to continuing to serve you in the future!

November 28, 2024

The service they offer is excellent. Starting with my Service Manager Rick Spanitz, scheduling, vehicle evaluations, communicating with customers about the vehicle and repairing the vehi More

by Ejfrick5166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spanitz
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Dec 02, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your positive experience with us at Mercedes-Benz of Lehigh Valley! We're delighted to hear that Rick and the team provided excellent service from start to finish. We appreciate your feedback and look forward to serving you again in the future!

November 21, 2024

Rick has been my service person for 25 years he is the ultimate professional he makes all the difference for me! More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick S
Report | Print
Nov 21, 2024 -

Mercedes-Benz of Lehigh Valley responded

Steve, it's fantastic to hear that Rick has been providing exceptional service for so long at Mercedes-Benz of Lehigh Valley! We truly appreciate your loyalty and kind words.

November 17, 2024

Richard always communicates in a timely manner and always delivers my car on time as promised More

by ernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard At service department
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Nov 18, 2024 -

Mercedes-Benz of Lehigh Valley responded

Ernie, it's great to hear that Richard continues to provide excellent service. Thanks for being a loyal Mercedes-Benz of Lehigh Valley customer!

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