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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
376 Reviews
Call Service Center (610) 967-0788

376 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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May 31, 2025

Ellis was very informative, helpful and considerate during the whole experience. He also engages in good conversation...you'll know he's listening from beginning to end. I have no complaints! I never h More

by PATATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.....Ellis
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May 31, 2025

Great customer service from Ellis! Very thorough, and personable. He is the best service representative I have ever dealt with at your dealership! More

by Terri. Robertson 1460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kordwitz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Sangiorgio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025

Vehicle was serviced with last minute appointment prior to a trip. Completed on time despite the addition of other requested services. More

by Fkuyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylin Vargas
Report | Print
May 30, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're glad to hear that our team at Mercedes-Benz of Lehigh Valley could accommodate your last-minute service needs and get everything done on time. Safe travels!

May 27, 2025

Great attention and very detailed service. The MB Rep. was very helpful and extremely nice just like all staff members. More

by ws69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylin Vargas
Report | Print
May 27, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Mercedes-Benz of Lehigh Valley provided attentive and detailed service. We appreciate your kind words and look forward to serving you again in the future!

May 24, 2025

Scheduling was supper easy and the service staff was outstanding! I highly recommend Mercedes Benz services to everyone! More

by Mercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Spanitz
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May 27, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for recommending Mercedes-Benz of Lehigh Valley! We're delighted to hear that scheduling was a breeze and our service staff impressed you. We appreciate your support and look forward to serving you again!

May 24, 2025

Great group of people, always accommodate our needs. Prompt service department, on top of their game More

by Aasim Saber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick,
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May 27, 2025 -

Mercedes-Benz of Lehigh Valley responded

Aasim, thanks for choosing Mercedes-Benz of Lehigh Valley. We are here to help with all of your automotive needs!

May 23, 2025

We have been customers of Mercedes of Lehigh Valley for Years. Juan Martinez has been my Service Associate many times. He went the Extra mile to explain, very patiently, the heating, fan & Sun Roof. I r More

by bjfretz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Martinez
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May 27, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for your loyalty to Mercedes-Benz of Lehigh Valley! We're delighted to hear that Juan provided such helpful and patient service. We'll be sure to pass along your appreciation!

May 28, 2025 -

bjfretz responded

Best Dealership, Best Customer Service Reps, & Juan Martinez is Terrific! Thanks Everyone

May 20, 2025

Great job as always Never a problem. Kind friendly helpful as I have a walker More

by pknoll43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fine job
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May 20, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're so glad you can count on our team at Mercedes-Benz of Lehigh Valley to provide reliable service. Safe travels until next time!

May 17, 2025

Service was on time, prompt. I had state inspection only but even car wash was offered. Waiting area was spacious, clean . Courteous staffs. Overall happy! More

by Kennethleemd48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan at service dept
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May 19, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that you had a positive experience with our team at Mercedes-Benz of Lehigh Valley. It's great to know you appreciated the prompt service and amenities offered during your visit. Thank you for sharing!

May 16, 2025

Friendly and efficient service. Outstanding customer service and always a pleasure from stary to finish More

by Dgodusky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that you enjoyed the friendly and efficient service at Mercedes-Benz of Lehigh Valley. Thank you for sharing your experience with us!

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