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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
363 Reviews
Call Service Center (610) 967-0788

363 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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April 27, 2025

Service team does a thorough and thoughtful inspection. They gave me accurate estimates and timeliness. They offered me a laoner but I asked for an office to hold meetings. And they obliged. It was a More

by Tom F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service
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April 25, 2025

Excellent service. Juan is a true professional! Very satisfied with the entire experience from start to finish More

by akeiserdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
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Apr 25, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Juan provided you with excellent service at Mercedes-Benz of Lehigh Valley. Thank you for sharing your satisfaction with us!

April 25, 2025

Kind. Courteous. Conscientious. Thorough. Great communication. Quick. Fixed issue with transmission. Definitely recommend. Definitely go back. More

by hbh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Apr 25, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that you had such a positive experience with our team at Mercedes-Benz of Lehigh Valley! Thank you for recommending us, and we're glad we could resolve the transmission issue efficiently. Looking forward to your next visit!

April 25, 2025

Always prompt, courteous and professional. Staffing is always helpful and knowledgeable about their products. Won't go anywhere else! More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Sell in service department
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Apr 25, 2025 -

Mercedes-Benz of Lehigh Valley responded

Tony, we're delighted to hear that our team at Mercedes-Benz of Lehigh Valley has consistently provided you with excellent service. Thank you for your loyalty and kind words!

April 25, 2025

Juan and staff were very welcoming, professional, personable, and new their products and services very well More

by Derek and Rose Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Apr 25, 2025 -

Mercedes-Benz of Lehigh Valley responded

Derek and Rose, we're delighted to hear that Juan and the team at Mercedes-Benz of Lehigh Valley provided such a welcoming experience. Thank you for sharing your positive feedback!

April 24, 2025

Very communicative and thorough. Appreciate Rick staying in touch throughout my recent service visit in Lehigh street More

by morroneejm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Apr 25, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Rick provided excellent communication during your service visit at Mercedes-Benz of Lehigh Valley. Thank you for sharing your experience with us!

April 23, 2025

Always a good experience here for service. Rick is wonderful- very knowledgeable and helpful. Explains everything and I trust him! More

by Virginia.seifried
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Mercedes-Benz of Lehigh Valley responded

Virginia, we're delighted to hear that Rick has been providing you with knowledgeable and trustworthy service at Mercedes-Benz of Lehigh Valley. Thank you for sharing your positive experience!

April 18, 2025

Was nightmare to deal with Rashid service manager. would fire him right away if I am his boss.Service & delivery time was not in timely manner. Mercedes program was not updated which I did.Great respec More

by niranila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 18, 2025 -

Mercedes-Benz of Lehigh Valley responded

Niranila, I'm sorry to hear about your experience with our service. We strive for timely and attentive care, so it's disappointing to know we fell short this time. We will be in touch to further discuss your concerns and see how we can help. Thank you, Rex Weaver - Service Director - (610) 967-0827

April 18, 2025

Great service, awesome amenities in their lounge, Raylin was great explaining the service plans and went above a beyond getting me every discount possible. More

by Barrrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylin
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Apr 19, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Raylin provided excellent service and helped you with the best discounts at Mercedes-Benz of Lehigh Valley. Thanks for sharing your experience!

April 18, 2025

Please pass along the fact that Ellis is a wonderful asset to your organization. He was professional, friendly, and provided excellent customer service. I was quite impressed. More

by djbucko59
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellis Olive
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Apr 19, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Ellis provided you with such a positive experience at Mercedes-Benz of Lehigh Valley. Your kind words about his professionalism and friendliness mean a lot to us, and we'll be sure to share them with him!

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