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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
348 Reviews

348 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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March 30, 2025

Juan was super helpful when I had a flat and was able to get me a loaner at the end of day! More

by Lo00619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
Mar 31, 2025 -

Mercedes-Benz of Lehigh Valley responded

We couldn't ask for a better review of Juan and Mercedes-Benz of Lehigh Valley. Thanks so much!

March 27, 2025

Ray at MB of LV is a very professional and knowledgeable service representative and has been very helpful with issues I’ve had with my MB vehicles. In fact, the dealership as a whole has been very supportiv More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James (Sales), Sayed (Sales Manager)
Mar 27, 2025 -

Mercedes-Benz of Lehigh Valley responded

John, we're glad to hear that Ray and the team at Mercedes-Benz of Lehigh Valley provided you with supportive service. We appreciate your understanding and are here to assist whenever needed!

March 22, 2025

Outstanding service from beginning to end. They provided value, timely service and great advice. Juan, the Service Advisor, made me feel valued as a customer. More

by Brad H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
Mar 24, 2025 -

Mercedes-Benz of Lehigh Valley responded

Brad, we're delighted to hear that Juan and the team at Mercedes-Benz of Lehigh Valley provided you with outstanding service. Thank you for sharing your experience!

March 22, 2025

We received excellent service by Raylin and the team, as is customary at this dealership. More

by Jharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylin
Mar 24, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for the great review of Raylin and the team. We look forward to seeing you again at Mercedes-Benz of Lehigh Valley!

March 20, 2025

We always appreciate the professionalism and thoroughness of Juan Martinez in the Mercedes service department. He listens to all of our needs and follows up promptly. He is a great asset your your team and More

by ahtdcabs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
Mar 21, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for recognizing Juan's professionalism and dedication at Mercedes-Benz of Lehigh Valley. We're delighted to hear that he consistently meets your needs and provides excellent service. Your support means a lot to us!

March 08, 2025

Ellis performed a 10/10 job. He had my car repaired within an hour of showing up. Would come back More

by PGH_MBFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellis
Mar 10, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for giving Ellis a shout-out. We look forward to seeing you again at Mercedes-Benz of Lehigh Valley!

February 26, 2025

Rick Spanitz and the service department were excellent in the service provided. They were prompt, accommodating, informative and pleasant! More

by debralwagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Feb 26, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Rick and the service team at Mercedes-Benz of Lehigh Valley provided you with excellent care. Thank you for sharing your positive experience!

February 26, 2025

Service Department is always efficient and Richard is the best. Have bought automobiles there since 1998 and never had a problem with sales or service personnel. More

by Kem
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spanitz, Service
Feb 26, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for your loyalty to Mercedes-Benz of Lehigh Valley since 1998! We're delighted to hear that Richard and our service department have consistently met your expectations. We look forward to continuing this great relationship!

February 25, 2025

Very efficient and timely . Ellis was a great help and the whole process was excellent More

by Nov_rpt2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellis and James
Feb 25, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thanks for the kind words for Ellis and the Mercedes-Benz of Lehigh Valley team. See you next time!

February 19, 2025

Juan and the staff at Lehigh valley Mercedes were wonderful. Very accommodating, they listened very well to my concerns and did a great job correcting my problem. Highly recommend using them for all More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony or salesman and Juan Martinez our service advisor
Feb 19, 2025 -

Mercedes-Benz of Lehigh Valley responded

Steve, thank you for recommending Mercedes-Benz of Lehigh Valley! We're glad to hear Juan and the team provided such accommodating service. We appreciate your support!

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