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Mercedes-Benz of Lehigh Valley

Allentown, PA

Overview
Employees
Reviews
Vehicles
4.8
432 Reviews
Mercedes-Benz of Lehigh Valley is located in Allentown, PA also serving Easton, Bethlehem, Coopersburg, Emmaus and the surrounding areas. We look forward to seeing you!
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3401 Lehigh St

Allentown, PA

18103

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Showing 432 reviews

August 04, 2023

Very courteous and friendly staff, explain things well both before and after the service appointment. Easy loaner program. More

by StephinLehighValley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you found our staff courteous and friendly at Mercedes-Benz of Lehigh Valley. We strive for clear communication before, during, and after service appointments. Thanks for mentioning our easy loaner program too!

August 03, 2023

Great service. Scheduling the appointment was easy, and they had availability right away. They finished all work that day. I loved the car wash after the service. More

by DavidRussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Mercedes-Benz of Lehigh Valley responded

David, we're glad to know you had a great experience with our service team at Mercedes-Benz of Lehigh Valley! We always aim for efficiency and convenience, so we're thrilled we could hit the mark. Enjoy that fresh car wash shine!

August 02, 2023

Overall a very solid sales experience. Good communication from Edwin Perez and ease of trading existing vehicle was great. The finance process was transparent as well. Thank you. More

by AT M5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Perez
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Aug 02, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that you had a solid purchasing experience with us at Mercedes-Benz of Lehigh Valley. It's great to learn that Edwin and our team made the trade-in process easy for you, along with providing transparent financing options. Thanks for sharing your feedback!

August 02, 2023

My service expert at the Mercedes dealership was Juan, was absolutely wonderful, he was so nice to me on the phone, calling and explaining what was required every step of the way. Then I had a rental to More

by christine prantow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Aug 02, 2023 -

Mercedes-Benz of Lehigh Valley responded

Christine, it's great to know that Juan provided you with such excellent service at Mercedes-Benz of Lehigh Valley. We strive for professionalism and efficiency in all we do - glad he could make your experience a positive one!

August 02, 2023

Stephen was very helpful and accommodating with regards to our needs. Impressed with customer service. More

by deepaksapkota
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen
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Aug 02, 2023 -

Mercedes-Benz of Lehigh Valley responded

Deepak, we're delighted to know Stephen was able to assist you effectively at Mercedes-Benz of Lehigh Valley. Thanks for your kind words about our customer service!

July 30, 2023

Excellent job performed at the Lehigh Valley Mercedes benz. Joe in the service department was extremely helpful during the entire process. My camper runs like a dream. I would highly recommend Joe and More

by berkie50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in the service department
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Aug 01, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that Joe and our service team at Mercedes-Benz of Lehigh Valley were able to help you out! It's great hearing your camper is running smoothly. Thanks for the recommendation, we appreciate it!

July 29, 2023

Very thorough and professional service by all parties involved. Impressed with valley service. Great job! More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Marinez
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Jul 31, 2023 -

Mercedes-Benz of Lehigh Valley responded

Terry, we're delighted to know you had a positive experience with our team at Mercedes-Benz of Lehigh Valley. Thanks for the shout-out and your kind words!

July 25, 2023

Excellent service…extremely prompt. No problems…valet service worked out extremely well. Completely satisfied with the service. More

by huthmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know you had an excellent and prompt service experience with us at Mercedes-Benz of Lehigh Valley. Drive safely, and we hope to see you back again down the road!

July 21, 2023

Very nice lounge area. People are very nice and courteous. Just took a little to long More

by Mkdefrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for your positive feedback about our comfortable lounge area and friendly staff. We appreciate the support and apologize for the extended wait time. We will be sure to discuss this with our team to improve for the future and we hope to see you again down the road. -- The Mercedes-Benz of Lehigh Valley Team

July 19, 2023

Service was great and performed as promised and done on time. Thanks Juan for coordinating everything and making our experience so positive! More

by Panang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Jul 19, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for the great review! We're glad to hear that our team, including Juan, provided you with excellent service and made your experience positive. We appreciate your support and hope to see you again at Mercedes-Benz of Lehigh Valley!

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