Mercedes-Benz of Lehigh Valley

Dealership great to work with and provide valuable insight on the maintenance of my vehicle. They work with you on potential solutions and go above and beyond to help you with prepaid maintenance ques insight on the maintenance of my vehicle. They work with you on potential solutions and go above and beyond to help you with prepaid maintenance questions. Great and trusted dealership! More

The service was prompt, effective and friendly - very satisfied. We are long- standing clients. Thanks. satisfied. We are long- standing clients. Thanks. More

The service attendant Jonathon was very polite and explained everything to me throughout the process. Their were no pressure or hidden surprises. Thank you Jonathon explained everything to me throughout the process. Their were no pressure or hidden surprises. Thank you Jonathon More

Rick Spanitz was great. He was on top of entire process. A pleasure to deal with from start to finish. Knows his stuff. He was on top of entire process. A pleasure to deal with from start to finish. Knows his stuff. More

Easy to deal with. Great communication. Juan explained all work and what was needed for inspection. Great communication. Juan explained all work and what was needed for inspection. More

We have always been impressed with both the sales and service departments. They have always gone above and beyond in our dealings with them. service departments. They have always gone above and beyond in our dealings with them. More

Extremely helpful service! I appreciate all the time and explanations of what had to be repaired I appreciate all the time and explanations of what had to be repaired More

I have enjoyed over 20 years of service of my Mercedes with Richard Spanos and most recently for work done on my car. The attention to detail and follow up is excellent. I look forward to working with Ric with Richard Spanos and most recently for work done on my car. The attention to detail and follow up is excellent. I look forward to working with Rick and will continue to share my service experiences with everyone I meet. Giuy Grubel More

Mercedes dealership is wonderful to deal with very accommodating very customer service oriented. Love dealership! accommodating very customer service oriented. Love dealership! More

MB Lehigh Valley Service Center (MBLVSC). FYI, I had a very bad experience with MBLVSC maintenance/service center and there is no proper guidance to Wow the Customer. I had my personal FYI, I had a very bad experience with MBLVSC maintenance/service center and there is no proper guidance to Wow the Customer. I had my personal car GLS450 service for AC repair during last Sept 2022, and the technician/advisor did not provide me proper guidance what will be the course of action to fix the AC. I see that they just want to charge the customer without any advice in customer favor or give good service to car. My car AC repair 2nd time at MBLVSC center during Sept 2023, and was told that the technician found one leakage and need O-ring replaced, and they need to order the part, which is just $18. (surprised, MBLVSC do not keep a small O-ring and need to order to come back the Customer for another appointment) FYI, As I was not satisfied with MBLVSC advisor and not convinced with no permanent car AC fix, so I went for 2nd opinion with other service center and they found 2 leakages (2 O-rings required) and a connected fault pressure switch, which was not diagnosed with MBLVSC certified technician, which I feel very bad. Why I am paying more $$$ amount at MBLVSC, and which I did for last 5 years. I am thinking to dis-continue the service at MBLVSC place and go for the other center. MBLVSC staff are leaking/announcing personal information to sales people to sell the car. This is a very bad review to Customer and I do not want other customers to face this situation. Also, I requested for extended maintenance quote or pre-paid maintenance, and NONE was entertained to me. More