Mercedes-Benz of Lehigh Valley

We always receive excellent customer service assistance. Agent is knowledgeable about services. We also receive our services with Jonathan. Agent is knowledgeable about services. We also receive our services with Jonathan. More

Jonathan Sell is a pleasure to work with. Work was done quickly. They are always great with communication. I am a little surprised this is the second time my vehicle has been returned without Work was done quickly. They are always great with communication. I am a little surprised this is the second time my vehicle has been returned without being cleaned inside or out. I expected that to be a service offered by Mercedes. More

Dealer completed all work in a timely manner. The drop off and pick up process was efficiently run, and the consultant was very pleasant to work with The drop off and pick up process was efficiently run, and the consultant was very pleasant to work with More

My service advisor, Joe Cardell was very helpful and informative making my experience very pleasant and satisfying. informative making my experience very pleasant and satisfying. More

I’m very happy and pleased to be a customer of this dealership. Everyone I’ve had contact with over the years have been very courteous,helpful and pleasant. dealership. Everyone I’ve had contact with over the years have been very courteous,helpful and pleasant. More

Everyone was very kind. Juan is absolutely wonderful to deal with. Thank you for everything. Juan is absolutely wonderful to deal with. Thank you for everything. More

I have always been more than pleased with the professionalism and efficiency at this dealership. professionalism and efficiency at this dealership. More

Joseph Cardell and Rick Spanitz are excellent to work with from service department. Highly recommended! with from service department. Highly recommended! More

Prompt, effective service is what I have experienced from Rick Spanitz and his colleagues. Their patience and professionalism are among the best that I have seen. Their dedication to excellence is outstandin Rick Spanitz and his colleagues. Their patience and professionalism are among the best that I have seen. Their dedication to excellence is outstanding! More

The rep who I dealt with a few times at this location, I do not want to deal with again. He gave me info for Mercedes tow service. He told me to call and use them and I did. The tow company that they sent, do not want to deal with again. He gave me info for Mercedes tow service. He told me to call and use them and I did. The tow company that they sent, dragged my car and damaged my front bumper. I immediately called Juan and he told me he had nothing to do with that! I explained I have part on video and he didn’t care. He was only concerned about getting the car to the dealership and me paying for the key. I asked that he take pictures of the car., to see any damages. He didn’t at first and when he finally did, he took far away pics. He never made any notations of the event. I asked if I was getting my military discount? In which I have always in the past… He said yes but then when I picked my car up, he told the sales rep, Liz to tell me, No! Liz and I walked to my car and I have malfunction lights that I never had on now. My tire lights on my left side were on and someone broke my cup holder lid and tried to hide it! In addition to arriving at your location, I continuously called to inform Mercedes that I was coming almost an hour away in an Uber sent by urgently (your services).. I explained that there had been some construction and the time jumped up! The secretary who answered the line reassured me that she would wait the few extra minutes and has forwarded my infor to the right party so I can pick my car up… Another lie.. when I arrived , the Uber waited to see if I got in. I knocked on the doors bcs they were locked. I noticed to cars on the other end with headlights and a person on the other end. The person looked my way and they hurried and left. I noticed the door cracked from where they left from and I alerted the cleaner who was inside the customer lounge. He asked how did I get in? I explained how and he said everyone is gone l. Then he said to hold on. I went to the other side where I saw two men who were working on cars and asked them. They had no clue. I turned around and Liz introduced herself! I explained what happened. I showed her all of the calls I made to your location and she was very surprised this happened. No one was informed that I was coming. She did see my paperwork amongst other customers paperwork. I noticed my name along with my number on a sticky note, sitting randomly on the side of the counter with no attachments . Showed it to Liz. She made a few calls and thank god she knew Juan’s number, otherwise I would have had to pay $100 to get back home in an Uber.. She saved the day. I need my car situation to be addressed. I do not want to hear a oh it’s not my fault! My car was in Mercedes Benz possession and This is no way to treat any customer . More