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Mercedes-Benz of Lehigh Valley

Allentown, PA

Overview
Employees
Reviews
Vehicles
4.8
418 Reviews
Mercedes-Benz of Lehigh Valley is located in Allentown, PA also serving Easton, Bethlehem, Coopersburg, Emmaus and the surrounding areas. We look forward to seeing you!
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3401 Lehigh St

Allentown, PA

18103

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Showing 418 reviews

November 11, 2023

Joe Cardell is attentive, explained the needed service descriptions well on a level that was easily understood. My extra requests were "no problem". All much appreciated. More

by T. Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cardell
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Nov 13, 2023 -

Mercedes-Benz of Lehigh Valley responded

It's great to know that Joe was able to provide you with the excellent service we strive for at Mercedes-Benz of Lehigh Valley! We appreciate your feedback and look forward to assisting you again in the future.

November 11, 2023

Richard of the service department was incredibly helpful. He provided lots of information that was very clear and detailed. More

by eastport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard (aka Rick)
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Nov 13, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that Richard from our service department was able to provide you with detailed and clear information. Thanks for the positive feedback, we appreciate it here at Mercedes-Benz of Lehigh Valley!

November 09, 2023

Rick Spanitz is a real pro. I’ve been dealing with him for many years and he never disappoints. Exceptional service!!! More

by billkuplen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thomas
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Nov 09, 2023 -

Mercedes-Benz of Lehigh Valley responded

Bill, we're so glad to know that Rick continues to provide exceptional service for you at Mercedes-Benz of Lehigh Valley. Thank you for your loyalty and for the positive review! We look forward to our continued relationship!

November 03, 2023

Explained and reviewed all the maintenance required and explained the bill clearly . Kept me updated. More

by Classic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 03, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you found our explanations helpful and clear at Mercedes-Benz of Lehigh Valley. Keeping customers updated is a top priority for us, so we appreciate your feedback!

November 02, 2023

Compared all competitive 4-door quality sedans. M-B is the best for my needs and desires. Mike has always been great to work with (I asked for Mike as we have successfully dealt with him in the p More

by woodley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kordwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Mercedes-Benz of Lehigh Valley responded

Hi Woodley - We're delighted to know that you found the perfect sedan for your needs and desires with us at Mercedes-Benz of Lehigh Valley. It's great to see Mike was able to assist in making this a successful experience! Enjoy your new car, we appreciate the kind words about our dealership and team.

November 02, 2023

Polite, Professional, Personally Involved. Information provided in writing and explained clearly. M-B returned quickly & riding great! Thank You Mercedes-Benz of Lehigh Valley..🙏🏻 More

by iqgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
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Nov 02, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know you had a positive experience with us at Mercedes-Benz of Lehigh Valley. We always aim for clear communication and quick service! Safe travels and thank you for the review!

November 01, 2023

Great people. Great atmosphere. They take pride in their work. Always a great time coming here. More

by Arian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
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Nov 01, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for reviewing Mercedes-Benz of Lehigh Valley! We appreciate your feedback!

October 28, 2023

Definitely do not care about your vehicle enough to bring issues to your attention that they observe More

by richard_chambers06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan
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Oct 30, 2023 -

Mercedes-Benz of Lehigh Valley responded

Richard, this is not the impression we hope to leave with our customers and I am sorry to hear you are having concerns with your vehicle. I would like to discuss this feedback with you and work together to find a resolution. Please give me a call when you can. Thank you, Rex Weaver - Service Director - (610) 967-0827

October 27, 2023

Jonathan is wonderful , patient,and helpful. We have received great service! State inspection was cheap and very fast. Car wash done after inspection as well. More

by Kimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan is doing a great job!
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Oct 27, 2023 -

Mercedes-Benz of Lehigh Valley responded

Kimmy, it's great to know that Jonathan and our team at Mercedes-Benz of Lehigh Valley provided you with excellent service. We're glad your state inspection went smoothly! Enjoy the clean car!

October 26, 2023

This visit was very professional and pleasant! I was immediately attended and kept inform . This was not the case previously More

by stepale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Oct 26, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're happy to know your recent visit to Mercedes-Benz of Lehigh Valley was professional and pleasant. We appreciate the feedback, it's great knowing our team kept you well-informed throughout!

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