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Mercedes-Benz of Lehigh Valley

Allentown, PA

Overview
Employees
Reviews
Vehicles
4.8
418 Reviews
Mercedes-Benz of Lehigh Valley is located in Allentown, PA also serving Easton, Bethlehem, Coopersburg, Emmaus and the surrounding areas. We look forward to seeing you!
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3401 Lehigh St

Allentown, PA

18103

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Showing 418 reviews

December 14, 2023

I worked with Jim back in 2017 when I bought my first Mercedes Benz. I couldn’t be happier working with him. Because of Jim, I came back to this dealership. Jim is very knowledgeable and patient. He comm More

by Kha Ben
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sayed Ahmed, Ramon Alvarado
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Dec 14, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're so glad to know that Jim provided you with a great experience at Mercedes-Benz of Lehigh Valley! It's wonderful to have customers like you who appreciate our team's dedication. We'll be sure to pass along your kind words!

December 13, 2023

Dave Thomas my sales person did a great job; before, during and after asking all of our questions More

by ayaeddie1970
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Thomas
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Dec 13, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for the five-star review and your kind words for Dave. Knowing you are satisfied with your experience is what we love. See you down the road!

December 10, 2023

Everyone was very professional from the time I walked into the dealership to the time I left. Service department is always awesome. More

by Bella
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Eckert
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Dec 11, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you had a great experience with our team and service department at Mercedes-Benz of Lehigh Valley. We appreciate your feedback, thank you!

Dec 14, 2023 -

Bella responded

Very pleasant experience. John Eckert was great to work with.

December 09, 2023

Great dealership, excellent customer service. The entire team at Lehigh Valley Mercedes was very exceptional with there services More

by ERNIE SNYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Mercedes-Benz of Lehigh Valley responded

Ernie, we're delighted to know you had a great experience with our team at Mercedes-Benz of Lehigh Valley. Thanks for your kind words about our dealership and customer service!

December 09, 2023

Very personal and professional, waiting area clean and comfortable. Staff knowledgeable and extremely helpful. Jonathan was my service representative this time and made my experience pleasant. This is m More

by Jodycusano7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan/service
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Dec 11, 2023 -

Mercedes-Benz of Lehigh Valley responded

Jody, it's great to know that Jonathan and the rest of our team at Mercedes-Benz of Lehigh Valley made your service experience a pleasant one. We appreciate you choosing us to service your 3rd Mercedes SUV!

December 07, 2023

Service advisor Joe C is very courteous and experienced. It’s a difficult situation with my recently purchased GLC with its ride quality and vibrations. He has been working very hard to get it resolved. His More

by G Math
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C
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Dec 08, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that Joe has been helpful in addressing your concerns. We understand how important ride quality is and we appreciate your patience as we work towards a resolution. Your feedback is valuable, and it's our hope that everything will be perfect soon! If you need anything else or have any further questions, please don't hesitate to reach out. Thank you, Rex Weaver - Service Director - (610) 967-0827

December 07, 2023

Everyone at the Lehigh Valley Mercedes Benz’s are good. From Edwin who helped me with the new car and Beth who is great. They make sure you are happy and got everything you wanted. More

by movaliajatin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Perez
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Dec 07, 2023 -

Mercedes-Benz of Lehigh Valley responded

Jatin, we're delighted to know that Edwin and Beth provided you with a great experience at Mercedes-Benz of Lehigh Valley. Thanks for your kind words! Enjoy your new car!

December 05, 2023

The experience was great and Joe Cardell always comes through for me when issues come up. More

by Chris M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cardell
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Dec 05, 2023 -

Mercedes-Benz of Lehigh Valley responded

It was our pleasure to complete your vehicle's service! Joe and the Mercedes-Benz of Lehigh Valley team thank you for your business and wish you safe travels down the road!

December 05, 2023

I’m a new resident of Pa, and the experience I had with Lehigh Valley Mercedes was outstanding. And it would be a pleasure to do business with Richard and Mercedes again. More

by daveyo61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Dec 05, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that your experience with Richard and our team at Mercedes-Benz of Lehigh Valley was outstanding. We look forward to assisting you again in the future!

December 05, 2023

This past year due to my husband’s unexpected medical emergency we had to purchase out Mercedes-Benz instead of leasing part of our deal was purchasing an extended warranty it’s our first experience My More

by mmarreola53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Dec 06, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for providing your feedback and review. It's great that we could assist with purchasing an extended warranty for your Mercedes-Benz, but I apologize if our service fell short by not washing your car after replacing the tire. We will be sure to discuss this with our team to ensure this does not get overlooked in the future. If there is anything else we can do for you please don't hesitate to reach out. Thank you, Rex Weaver - Service Director - (610) 967-0827

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