Mercedes-Benz of Lehigh Valley

Rick Spanitz and the team Kevin & Eric who set up my appointment and serviced my 400E sedan were all business. Rick & Kevin got together with me on the service and what to look forward to when I bring m appointment and serviced my 400E sedan were all business. Rick & Kevin got together with me on the service and what to look forward to when I bring my car in for inspection in August. Well satisfied with the professional these gentleman have extended to me. More

I came in for an inspection and was greeted by an advisor who was friendly and professional. He answered all my questions. Waiting area was exceptional. I recommend this dealership. who was friendly and professional. He answered all my questions. Waiting area was exceptional. I recommend this dealership. More

Prompt and professional support and service. I had two tires blown up after driving through a pothole at night. Towed the car there and left my keys around 11 pm. At 8:00 am I got a service text I had two tires blown up after driving through a pothole at night. Towed the car there and left my keys around 11 pm. At 8:00 am I got a service text indicating that my car was already been looked after. More

Joe Carell was very helpful and knowledgeable, very polite, I got the car in and out in a reasonable time. polite, I got the car in and out in a reasonable time. More

The experience is always great! !! Always taken care of by the employees highly recommended !! I am truly on happy customer !! Always taken care of by the employees highly recommended !! I am truly on happy customer More

Everyone at the dealership is always very polite, positive, and helpful. Raylin was no exception. I cannot be happier with them. positive, and helpful. Raylin was no exception. I cannot be happier with them. More

If Paul Goodwin is in anyway still associated with this dealership-be sure to steer clear of ever doing business there. One of the most horrible service experiences was with Paul Goodwin. He is incredibly dealership-be sure to steer clear of ever doing business there. One of the most horrible service experiences was with Paul Goodwin. He is incredibly rude & should not in anyway be interacting with customers. No word a lie-he told me he’s been friends with the owner for over 20 years-that their families vacation together, so it really doesn’t matter what a customer thinks. I honestly could not believe anyone would actually say this to a customer with a concern, but this guy actually did. This has a direct impact on the brand of the dealership. If Paul Goodwin is part of the team-go elsewhere so you’ll be treated ethically, with respect and professionalism-dealing with him was insulting and totally out of line and inappropriate. More

Scheduling was simple and the experience at the dealership to have the repair performed was very straightforward. The staff was very friendly. dealership to have the repair performed was very straightforward. The staff was very friendly. More

Jon in service very good had knowledge of what the problem could be & took the time to explain everything problem could be & took the time to explain everything More

Excellent customer service from the team alongside my service advisor Juan Martinez always providing exceptional service service advisor Juan Martinez always providing exceptional service More