Mercedes-Benz of Jacksonville

Dalton at Mercedes Benz was amazing! He listened to my concerns, properly addressed everything, and helped me through every step of the process. Things ran smoothly even with my car havi He listened to my concerns, properly addressed everything, and helped me through every step of the process. Things ran smoothly even with my car having been towed and needing more than general maintenance done. I’m happy I got paired with Dalton. Thank you! More

My service representative, Bryan is terrific. Very professional, timely and knowledgeable. I highly recommend them. Very professional, timely and knowledgeable. I highly recommend them. More

We always get great service from the dealership and Dalton was amazing as he took care of everything even provided of replacement that might be needed in future and how to tell when it’s time. This all Dalton was amazing as he took care of everything even provided of replacement that might be needed in future and how to tell when it’s time. This allows for planning and it’s well above and beyond of the normal process. Thank you very much Dalton. More

Fast, efficient service from start to finish! Easy to schedule, easy to set up the loaner, and my cat was in and out in about four hours. I especially appreciate the video inspection and ease of Easy to schedule, easy to set up the loaner, and my cat was in and out in about four hours. I especially appreciate the video inspection and ease of communication with my service rep. More

Really great service experience. The dealership is very thorough with videos and constant contact to see the status and work being done on the vehicle. Highly recommend. The dealership is very thorough with videos and constant contact to see the status and work being done on the vehicle. Highly recommend. More

MB of Jacksonville has a superb Service Department, and my experience with Service Advisor Jonathan Hill was outstanding. He listened carefully with exemplary courtesy and respect, kept me I. The loop dur my experience with Service Advisor Jonathan Hill was outstanding. He listened carefully with exemplary courtesy and respect, kept me I. The loop during the service process, and followed up after the service was completed. I go to MB of Jacksonville because I know from experience that they get the job done right, and on time. I also appreciate the Cafe which serves complementary breakfast and lunch while you wait. I’ve had warranty and general service performed on my 2012 E350 Sport 4matic and it still runs and looks like new! MB of Jacksonville gets 5 stars from me! More

Happy with the service provided by Richard Adams! He was very friendly and professional. Many thanks Richard He was very friendly and professional. Many thanks Richard More

I have been going there for 10 years. Every visit, all concerns have been answered in a very professional and satisfactory manner. Every visit, all concerns have been answered in a very professional and satisfactory manner. More

We were able to get an appointment the day we called the dealership and the Service Department identified the issue right away. The dealership even offered us a courtesy car. Their service was top notch. dealership and the Service Department identified the issue right away. The dealership even offered us a courtesy car. Their service was top notch. More

Very efficient and customer friendly service dept. Great communication from beginning to end! Ali is a terrific service advisor! Great communication from beginning to end! Ali is a terrific service advisor! More