Mercedes-Benz of Jacksonville

Organized and professional. Though I find the service scheduling website awkward and frustrating, I just texted Andy randomly making known my preferences known and he quickly res Though I find the service scheduling website awkward and frustrating, I just texted Andy randomly making known my preferences known and he quickly responded back in confirmation. Upon arrival, I went to the cafe for coffee and in no time he came in to introduce himself and offer some additional options which I declined. He told me how long my service should take which proved accurate. Great experience and they washed and vacuumed my car to boot. More

Ted Kypreos Ted continues to be an excellent Service Rep. Very professional, courteous, and customer focused. He kept me informed of progress on my vehicle in a t Ted continues to be an excellent Service Rep. Very professional, courteous, and customer focused. He kept me informed of progress on my vehicle in a timely manner. A pleasure to work with him. More

Great service We came in from St. Augustine to get the airbags replaced from the recall. There was a problem with not enough matching bags for our C300. The service We came in from St. Augustine to get the airbags replaced from the recall. There was a problem with not enough matching bags for our C300. The service man took our home information and said they would contact us when the correct bags came in. We got the call and an advisor drove to our house with a new C300 for us to use while ours was being worked on. The next day we got a call and our car was delivered sparkling clean. Great service! More

I have only had great experiences at Mercedes. Each and every person that I came in contact with was very pleasant. I love good customer services. This location is the best place to receive service Each and every person that I came in contact with was very pleasant. I love good customer services. This location is the best place to receive service. More

Joey Rodriguez is an exceptional Service Advisor Service is truly a pleasure at Mercedes Benz of Orange Park. All the people there are great. The Service was fast and the car always comes back washed Service is truly a pleasure at Mercedes Benz of Orange Park. All the people there are great. The Service was fast and the car always comes back washed and vacuumed. More

B service Wade and everything and everyone at the dealership was exceptional I was happy with the quick service and response to my service reservation. My loa Wade and everything and everyone at the dealership was exceptional I was happy with the quick service and response to my service reservation. My loaner was ready why I got there too. More

My last visit This dealership is usually great, but my last visit was not so good. I wish next time I will not have to go ask for my vehicle after many hours. It's This dealership is usually great, but my last visit was not so good. I wish next time I will not have to go ask for my vehicle after many hours. It's like it was forgotten somewhere. More

Outstanding service I have being using this dealership since I moved to Jacksonville 4 years ago on three mercedes two of which I still own. My service advisor Ted and my I have being using this dealership since I moved to Jacksonville 4 years ago on three mercedes two of which I still own. My service advisor Ted and my technician Doug are two excellent professionals and the quality of their work and their honesty is outstanding. This is s great well managed dealership with a fine facility. More

Never responded to my complaint Advertised upgrade maps for $99 but when finished added $150 charge for installation deceptive advertising you would not expect from a Mercedes dealer Advertised upgrade maps for $99 but when finished added $150 charge for installation deceptive advertising you would not expect from a Mercedes dealer I tried to contact them but never received a response More

Always a pleasant experience Even in a busy holiday weekend and being short staffed I still had a pleasant experience. The waiting area is pleasant and quiet, and quite comfortab Even in a busy holiday weekend and being short staffed I still had a pleasant experience. The waiting area is pleasant and quiet, and quite comfortable. The staff is very friendly and professional. More