Mercedes-Benz of Jacksonville

Service was good. Service area was very clean. Service was very friendly. Service was lengthy - 2.5 hours . Service was expensive. Service area had a nice a was good. Service area was very clean. Service was very friendly. Service was lengthy - 2.5 hours . Service was expensive. Service area had a nice array of food and drinks. More

Leaky gas tank Ted kypreos had helped me so much, I was able to fix my car even though the extended warranty was expired . He kindly showed me the right person to co Ted kypreos had helped me so much, I was able to fix my car even though the extended warranty was expired . He kindly showed me the right person to contact to het the help . More

As always, excellent prompt service As stated above, received excellent prompt service, excellent customer first attitude by Service rep, Dennis. Also enjoyed the service and quality o As stated above, received excellent prompt service, excellent customer first attitude by Service rep, Dennis. Also enjoyed the service and quality of breakfast while waiting, another excellent feature of the dealer. More

120,000 B Service Thank you, Ted for the awesome customer service you always give me. Thanks to the technician who was able to find a work around for my broken seat, ra Thank you, Ted for the awesome customer service you always give me. Thanks to the technician who was able to find a work around for my broken seat, rather than pay $3500 to replace it. I’ve always had the best service at Orange Park Mercedes! More

Great Service The service department is very knowledgeable. I have full confidence that any problem that may arise with the vehicle will be fixed right the first t The service department is very knowledgeable. I have full confidence that any problem that may arise with the vehicle will be fixed right the first time. More

Great Service at Fields My car was taken into service on time. Kayla was ready for me and explained what the checking process was going to be. My car was serviced, washed and My car was taken into service on time. Kayla was ready for me and explained what the checking process was going to be. My car was serviced, washed and I had a super breakfast during my wait!! More

Ease of service It was time for service A. They made it easy. Even provided new battery for spare key. Cleaned car as well. I liked they told me what to expect at the It was time for service A. They made it easy. Even provided new battery for spare key. Cleaned car as well. I liked they told me what to expect at the next service also. More

The True Mercedes Experience We worked with Josh Brown to bring home our most recent transport acquisition. We wanted a very specific vehicle, such that we’d planned to start from We worked with Josh Brown to bring home our most recent transport acquisition. We wanted a very specific vehicle, such that we’d planned to start from scratch and have it built. We timed our purchase poorly since our planned order fell between model years and factory order schedules. This was further complicated by the changes in model choices for the upcoming year. Josh searched diligently for the car we wanted from existing dealer inventories, which apparently was unusual due to the combinations we had in mind. In the end we got almost exactly what we’d wanted with just a couple of extra bells and whistles and a modification with factory parts. The vehicle was also limited by dealer allotments as few were produced so management had to negotiate to get that specific vehicle for us. All of this was done with customer satisfaction being the driving force. We’ve been Mercedes customers off and on through the years. Now we are exclusively Mercedes Benz customers. If you too desire quality, support, concierge level no hassle treatment and courtesy, this dealership offers it all. That’s our experience. In a world where peel backs, smoke and mirrors are hidden in every transaction, riding on and in the Mercedes experience is reassuring toward our hope that not all is lost in the car buying world. More

Great Service This is truly the greatest place to purchase your vehicle from I recieved top notch service from start to finish, everything was explained to me in g This is truly the greatest place to purchase your vehicle from I recieved top notch service from start to finish, everything was explained to me in great details, there was no surprises, my sales guy Percy was awesome, no pressure, no rush he took his time with me and answered all my questions, I could go on and on but, to sum it up exceptional customer satisfaction, I will recommend everyone that I know to come to your location... More

Great experience In for routine service and a few warranty items. Car was ready when promised and service completed. Car was like new when returned and runs great. In for routine service and a few warranty items. Car was ready when promised and service completed. Car was like new when returned and runs great. Wade did a great job as usual keeping me uodated. More